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“They were very helpful at this PG location. I had a lot of questions & the service reps were patient with me & took their time explaining what I need & my best options.”
“I was im pressed by a young man Alex, who upon entering store politely said ill be with yoy shortly. I looked around the store to see how organized and clean the store was. It tells me they take pride in what they do. A rare occurrence in this day and age. Kudos!”
“I live in Houston and had a package that needed collecting from just down the street from this UPS Store in Washington DC. I spoke with the manager (Janiya) who did me a HUGE favour and actually went down the street and collected the box during her off hours and then took it back to the store to affix my shipping label. Service like this is just so rare these days. Cannot say enough nice things here.”
“The employees were very courteous, respectful, and friendly. The service was great and they fully met my needs and expectations. The facility is well equipped, clean, and decent. I will definitely recommend people to come to this location.”
“Love this place it’s conveniently close and people are so welcoming. I go there to return my online purchases (very often) no need to pack the items they’ll do it for you, Junior is so kind he is always there to help!”
“My experience at this store has been nothing short of amazing. The staff are always friendly, warm, and provide exceptional service. Nothing is ever too much trouble for them, and they consistently go above and beyond to be kind and helpful.”
“The staff there (the weekday guy especially, I think his name is David) is friendly and super helpful, and they are very efficient. It’s also really convenient to drop off my stuff in a bag with an address, then have them pack it up (really well) and send it without issue. The shop is always organized and clean too. That’s my go-to spot to ship anything domestically. ??”
“To the Industrious Gentlemen of the Brown Coach
When Prudence calls, and Time is fleet,
’Tis best to trust those nimble feet
That, clad in brown, through rain or snow,
Bear parcels where they’re bid to go.
In Takoma’s bounds, I’ve plainly seen
The neatest shop, kept bright and clean;
Where order dwells, and smiles abound,
And every clerk is duty-bound.
Their scales are true, their ledgers right,
Their pens do dance from morn till night;
They seal thy goods with tape secure,
And swift dispatch shall thee assure.
Mark well, good friends, this maxim sound:
A trusty ship is swiftly found
When man and method work as one—
And thus is all their labor done.
So send thy wares by UPS,
And rest thy mind from all distress;
For in this Park of Takoma fair,
No swifter hands, nor kinder, there.”
“This was the first time I ever rented office space. Intelligent office made things so easy for me to sign up. They also followed up with a phone call to make sure I had everything I needed and were so welcoming when I arrived to the office. They made everything so simple for me. I will go back to this place in the future if I ever need to rent again. Thank you so much.”
“I normally have a lot of stuff to return but the staff never gets annoyed and is very welcoming. PJ especially is always very nice and greets me whenever I come in. I love this location”
“Can’t say enough about the staff here. Always incredibly pleasant, very efficient, and even willing to help me unload boxes from my vehicle. The kind of place that makes it a pleasure to have to mail something.”
“Jen and Deondre went above and beyond while assisting my family with printing documents and mailing an important letter. The process was lengthy and took over an hour, yet they remained patient, attentive, and incredibly diligent throughout the entire experience. Both Jen and Deondre were knowledgeable, professional, and courteous every step of the way. Their outstanding customer service truly made a stressful situation much easier. I would highly recommend this UPS location to anyone seeking reliable, professional, and compassionate assistance.”
“So glad this is my local UPS store. LUCAS is the best, he's helped me out in a pinch multiple times. The guy with the ponytail is also a pleasure to work with!!!”
“We have ordered multiple things at this store for work. Staff are friendly and easy to work with (shout out to Joe)! Signs, cards, and handouts have all looked great. They are our to-go for printing needs.”
“This is the BEST post office service. Independently owned and dependable. You can print, fax, email and more! All of your post office needs at a friendly neighborhood office. Trust you will never go to another post office again. Ive been going for years.”
“Great service and even better staff. They handled my shipping quickly and helped me print a couple of large New Year’s party photos that turned out beautifully. Fast, helpful, and reliable. I’ll definitely be back! The two woman are fantastic and charming even with the store busy.”
“Store employ was helpful. He kindly pointed of my mistake of thinking package had shipping label for UPS but it was USPS. This store was nice and easy to ship out from.”
“Quick and professional. Love that it’s conveniently located in my neighborhood, the store is always well staffed, the line is short and they are very easy and efficient. Top for returns, way better than Staples.”
“Carrie provided exceptional customer service during my visit to UPS. Despite being the only employee working and managing a line of about eight customers, she remained calm, professional, and friendly throughout the entire process. She took the time to assist each customer with patience and a positive attitude, never making anyone feel rushed.
Her service-driven approach, professionalism, and ability to stay composed under pressure were truly impressive. Carrie is a great example of outstanding customer service, and UPS is fortunate to have her. Thank you for making a busy experience a pleasant one!”
“I had to simply drop off a package for delivery so didn't need extensive services. The gentleman behind the counter was patient and efficient with three different customers all at once (the other two had far more complicated packages to ship)!”
“I’ve used their summer storage service for two years in a row, and I’m happy to be continuing again this summer. The owner is incredibly responsive and friendly. She is always quick to reply, flexible with scheduling, and genuinely cares about making the experience stress-free. The service is not only affordable but also reliable. My items were picked up right on time, stored safely, and returned in perfect condition. It’s such a relief to have one less thing to worry about during move-out periods.”
“I am visiting US and brought some items for my relatives who are in Ohio. They couldn't come unfortunately and I get to search online and found out UPS. It is very quick serviced and staff are very helpful. I sent them today. It has tracking tool as well.”
“As a lawyer, getting mail is still a big deal that can have real consequences for clients and the business. I just wanted to thank you all for how diligent and dependable you’ve been over the years while I’ve been building my firm and expanding our presence into Southeast Asia. Your professionalism, attention to detail, and consistency have never gone unnoticed. You all have been exceptional partners. I truly appreciate you.”
“The new owner, Anita, demonstrates exceptional professionalism, kindness, and patience in her interactions with customers. She is highly knowledgeable and takes the time to address all inquiries thoroughly and clearly. The level of service at this UPS Store is outstanding, and I would highly recommend this store for its customer-focused approach. Additionally, the store offers excellent notary services, further enhancing its value to the community.”
“I went to this location and received fast, excellent, friendly notary public and shipping services, even though there were many other customers in and out during that mid-afternoon time, Don't believe the bad reviews. They are highly recommended!”
“I liiiiiike coffee . I heard about new coffee shop open silver spring . That was Adulis coffee roaster . I was stop by recently and I order my favorite latte with extra shot and toasted bagel with regular cream . Overall Everything was perfect . I will come back again”
“I do not understand these negative reviews! I go to this location at least once a week. The staff are all friendly and helpful. They’re efficient and maybe not always looking to chat, but they want to keep things moving and I understand that. The worst part of the experience here is always the parking lot, which UPS has no control over.”
“I've had a PO box at this location for over a decade for all of my business and residential mail. The staff here - Tammy, Tanya and others - have consistently gone ABOVE AND BEYOND in customer service. I frequently travel abroad for extended periods, and they have managed my complex mail forwarding requests, handled complicated business orders, and generally keep my packages and mail safe waiting for me until I return. I have seen the behavior of some of the postal customers and I'm genuinely appalled at the treatment they receive for following postal regulations - no doubt by some of the same folks leaving nasty reviews. Tammy, Tanya and others know their regulars by name, treat everyone with respect even when they're being screamed at, and genuinely care about their customers while providing an essential service to the neighborhood. I'm so grateful to them.”
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“The proprietor had a very busy store with one particularly complicated customer mailing lots of boxes overseas, and he handled it with grace and patience and politeness”