10AM - 6PM
1189 Highland Ave, Needham“The gentleman was very very helpful to me in many ways I honestly appreciate his services I fill that this store having Franklin and his thank you as a sales rep will do very well because of his kindness to the public”
“I had a great experience here. I came in with a cracked screen on my Surface Pro. Michael fixed it promptly and it looks good as new. I would highly recommend this business if you're looking to get your devices fixed.”
“Robel was so helpful with explaining our new monthly costs and going above and beyond to ensure my new iphone 15 pro works when trading in my old one. Will come back!”
“Diego Cabreraat the Canton AT&T store was so helpful with my upgrade the transaction was smooth and easy he even inform me on other offer I had with my upgrade”
11AM - 7PM
316 Moody St, Waltham“Great experience! I repaired my iPhone 14 at the HFIXPHONES shop. I'm very pleased – they are professionals, prices are reasonable. They repaired it at a high level within just 20 minutes. I highly recommend their services.”
9AM - 9PM
230 Needham St, Newton“Meek was wonderful! He was very thorough, respectful and a pleasure to work with upgrading a phone. Definitely would recommend working with him for any Verizon needs. Thank you!”
“I was desperate to talk to a human who worked at ATT about non-urgent damage on my iPhone's lens, but kept getting redirected to ATT's self-service model in my multiple attempts on their site and phone system. As a last attempt, I called this branch and Colby (store manager) answered. Although I know it's not his role, he patiently explained my options for addressing this issue in layperson's terms I could understand. He even walked through specifically what section of my bill I needed to look at to determine my coverage benefits, and then from there gave me clear next steps of what number to call, what to say, how much I could expect to pay, and how long it generally takes. He was professional, knowledgeable, and communicative. When I got off the call, I felt I had been helped with all my questions and it reminded me of the olden days when customer service was a service hallmark of many retailers. Because of this, I will continue shopping at this ATT Dedham branch. My experience over the phone was A+.”
10AM - 8PM
66 Harvard Ave, Boston“This shop is by far the best phone repair service I've come across and I'm not exaggerating. Reason why is because the man knows what he's doing. He's straight forward, does not beat around the bush and will let you know if the repairs can be done today or another day. I got my mothers phone fixed within 2 hours of bringing it in and its working as good as new. He's so great at what he does.”
10AM - 7PM
139-2 Moody St, Waltham“I received excellent service! I got to the store a little on the late side , the lady managing the store called the technician and he came back to the store and replaced by cracked screen within 20 mi utes. Thank you!”
“I was struggling getting an issue resolved over the phone so I went to the ALH AT&T. Miles was so helpful and polite. I was in and out in 10 minutes with the issue resolved.”
“Needed to get a phone for my son and we had a wonderful experience. Sarah was able to get us a new phone, a line added, and switched numbers on an Apple Watch in a timely manner with kindness and patience.Super glad we picked this location and that Sarah was there to help us. Excellent experience all around.”
“Anyone that’s either looking to join AT&T or just need assistance from them I definitely can say this location will definitely provide that for you but ask Joe he’s the man and will make sure that everything is done smoothly10/10 Definitely be back”
10AM - 8PM
88 Needham St, Newton“At the AT&T Store at 88 Needham Street in Newton, Mass., this seems to be a stand-out location for AT&T assistance. I had made a payment as well as a payment arrangement with AT&T and at the corporate level, the payment arrangement had not been processed so I was lacking service. Right away Daniel helped me and he knew instantly to have the manager address this. The manager, Matt, was able to seamlessly expedite the matter - I would like to say that At&T on line was not able to do anything nor was the telephone number I was given via At&T on line so without the honest-to-goodness help by Daniel and then Matt's managerial expertise - perfect result. If there were six star ratings, this location with these dedicated people would be a six-star rating, I sort of hope management gives them each a company car. Thank you for hiring people of this quality - here! A Bentley Continental would be nice.”
10AM - 8PM
1030 Main St #6, Waltham“I’d like to take the opportunity to share about an outstanding interaction I had with Sofia at the AT&T store in Waltham, MA. I was helping my father navigate through getting a new phone (upgrading from a flip phone to an iPhone) and was so fortunate that Sofia “took us under her wing,” so to speak, and expertly guided us through (what could have been) a very complicated process. She was empathic and took the time to understand exactly what my father needed in terms of the technology. She was careful not to overwhelm him (or oversell him), making it a seamless experience for both of us. Sofia was professional, supremely knowledgeable, and an outstanding communicator. In addition, she was efficient, kind, and had a great sense of humor! What a joy! Thank you, Sofia!”
“Got my Galaxy s20 charging port repaired here for a reasonable price and a pretty quick process. The guy here seems knowledgeable, and I ended up with a new case at a very reasonable price as well.”
“Christian is above and beyond! I brought in my tablet that cannot charge. I thought the battery was the problem. He found it is not the battery problem, and also confirmed that there is no other problem as well (perfectly healthy device!), but it needs a better charger to have better connection. And he allowed me to charge the tablet at the store to confirm the battery is really good, and he was correct. this guy is super super nice and honest, it is fortunate for me to meet him today. God bless his career!”
“MICHAEL WAS AMAZING. HE DEFINED THE TERM "GOING ABOVE AND BEYOND FOR THE CUSTOMER". I WOULD HAVE GIVEN HIMA CASH TIP IF I was able too.....and I NEVER tip!!”
10AM - 7PM
333 Moody St, Waltham“BEST METRO I HAVE BEEN TOCRISTINA WAS EXCELLENT. VERY ATTENTIVE, VERY POLITE, VERY PATIENT , SHE WOULD BE THE EMPLOYEE OF THE YEAR . I HAD AN AMAZING EXPERIENCE ,VERY PLEASED.”
10AM - 8PM
555 Boston Providence Hwy Ste 1B, Walpole“The young salesman tried to upsell me on a new phone and a more expensive data plan but he understood I was just there to pay off my current phone and when he couldn’t keep my plan at the current price he agreed I should just keep the plan I have.”
9:30AM - 7:30PM
522 River St, Boston“This location provided me with the most ultimate service! extremely patient & determined to provide the ultimate experience. Super satisfied with the switch !!!! Thank you to Fabi, John, & Bess in Mattapan !”
“Went to this store and witnessed a customer wanting to get a cheaper plan than $30 then got mad because it was too expensive, it is none of my business but people don't understand everything is worth money now a days. don't let people's opinions stop you from visiting this place, i never had an issue. they are friendly. and professional! Thank you!!”
10AM - 7PM
117 Tower Rd, Waltham“After having poor experiences at my local Verizon store, I decided to give this store a try when my phone started acting up. I can honestly say this was the best experience I've ever had at a Verizon store thanks to the amazing customer service by Meek! He was so friendly and knowledgeable, went out of his way to explain things I didn't understand, never ever tried to up-sell me, and helped me to get a truly great deal on a new phone! I walked into the store in a state of stress and walked out feeling really great. Thank you for the fantastic customer service, Meek!”
9AM - 7PM
3 Mt Auburn St, Watertown“I had a good experience at this location yesterday. I changed my phone. The lady was so nice. She helped me a lot.This will be my favorite verizon location.Thank you.”
10AM - 8PM
1329 Beacon St, Brookline“Just want to commend Jack and Eliot at the 1329 Beacon St store for outstanding customer service, professionalism and courtesy during my recent visit. AT & T is fortunate to have them representing the corporation and they deserve to be recognized!”
“Jay is the name of the game. If you are looking for a kind, whole-hearted professional who is willing to handle any task, he is the man to go to. I went in lost and helpless, and left with a financially life changing deal and a smile from ear to ear. 100% would recommend over and over again - thank you so much Jay!”