10AM - 6PM
1189 Highland Ave, Needham“We went to the Norwood store today to do several things on our phone plan and had a great experience. Orlando was very helpful and friendly, and was able to handle everything we needed quickly and easily.”
“Robel was so helpful with explaining our new monthly costs and going above and beyond to ensure my new iphone 15 pro works when trading in my old one. Will come back!”
10AM - 8PM
110 River St, Waltham“I had purchased a phone ? online at a great price and brought it in to the River Street T-Mobile* location in Waltham Massachusetts. Upon arriving at the store I was kindly greeted by smiling and attentive associate (assistant manager turned out) she let me know there were a few people in front of me but it wouldn't be too long before I would be "helped"Within 5 minutes of browsing over some new technologies they were promoting I was taken care of by a Sales Tech named Speedy* ....Let me tell you she was very accommodating and generous with her time.Five ?Stars”
10 AM - 6 PM
842 Lexington St, Waltham“Recently I had a great Verizon experience. My son and I needed new phones and we headed to the store in Waltham. I was impressed my the care and attentiveness we received. The salesman were professional, knowledgeable, courteous and accommodating. We received great trade in deals and the purchasing process was smooth. Check them out if you're in need of a cell or have issues!”
10AM - 8PM
1019 Trapelo Rd, Waltham“Got my new family plan and brand new Apple Watch with Ledi at this T-Mobile store. The store is clean and nice. Ledi is super helpful with porting in the numbers, adding promotions. Highly suggest come to Ledi if you have any problem with phone plans and equipments!”
10AM - 8PM
855 Providence Hwy, Dedham“Diya was super helpful. Came in for a screen protector for my Samsung S23 Ultra. She took the time to ring me up and apply the protector in front of me. Easy process and most importantly carefully applied. I would come back to this location.”
7:45AM - 4PM
136 Access Rd, Norwood“The people at Norwood Light & Broadband are very helpful. They helped me schedule the electric and cable installation for my new apartment. I would highly recommend it!!”
10AM - 8PM
57 Bond St, Watertown“Although I wasn't about to get a phone Justin took great care of me and helped me figure out what to do to fix me account. Hopefully it gets resolved. Brighton location lied basically, Cambridgeside didn't have the phone, not even on display... And Brookline didn't even understand what I was asking for... This was literally my 4th location today and it was in stock then boom. We've been paying for a phone I returned 11 months ago. Crazy. Service was stellar though.”
10AM - 6PM
4 Milliston Rd, Millis“Truly fabulous team. They make buying a phone simple. They even helped me cancel my awful TMobile service. No waiting around super kind, professionals and may I add funny. They made me laugh during very stressful TMobile break up”
10AM - 8PM
301 Harvard St, Brookline“I went in to change my service from AT&T. I was welcomed right away by the rep and he talked about all the pricing and products available. After 2 hours, my wife and I left with 2 new phones and a new IPAD before going to T-mobile, I went to xfinity. I was quoted price but I needed information to transfer the lines. When I returned, not only did they not agree to the quote but they accused me of lying. Never again”
10AM - 8PM
1100 Lexington St, Waltham“D’Andre is a very helpful staff at this location - when I spoke with him in the store he was informative and friendly, helpful and knowledgeable about all questions I had about Verizon plans.”
“Love the upgraded Xfi modem, even though I nearly locked myself out putting my devices on pause. Til I discovered one I hadn't and was able to enter that one and unlock them all...whew!!! The representative here in Hyde Park was kind enough to allow my Son to pick it up with information she gathered from me. So if you haven't swapped out yours, I don't know what your waiting for, its Fabulous. ⭐⭐⭐⭐⭐”
“I visited this location yesterday. Will Jones greeted me and my daughter as we came in. We came to switch our mobile svs to Xfinity. Will was able to help us with a switch and also with setting up my daughter's new phone and trading in the old one.There was another guy who helped us with a screen protector and took our old equipment - but we didn't take his name(((We had a great experience. Saved a lot of money. And we are very happy with the svs so far.I definitely recommend this branch. The staff is knowledgeable and very friendly. They make you feel like home :)”
“I rarely write reviews, but this time, I feel compelled to express my heartfelt gratitude to Roy for his exceptional service. His professionalism, patience, and friendliness made my experience truly pleasant. I had many questions, and he skillfully addressed each one, providing clear and effective solutions. Even when I encountered issues with my cellphone unrelated to T-Mobile but rather with Apple, he went above and beyond to resolve them. I've seldom encountered such a level of dedication and problem-solving at other carriers.What impressed me even more was his steadfast loyalty when talking about T-Mobile. It's quite rare to find in an employee, and I couldn't help but think that T-Mobile is very fortunate to have someone as dedicated as Roy on their team.”
10AM - 8PM
13 Boylston St, Chestnut Hill“I have had to come here a couple times to deal with phone stuff and each time I've been here they have been helpful and efficient and I didn't have to wait long.”
10AM - 7PM
462 Washington St, Brighton“I was there a couple times and Ben always took care of me. His technical knowledge and customer care skills are impressive! Very efficient! Thank you very much, Ben!”
“Great Service. The customer service rep. that I dealt with was Deneisha D. She was great extremely helpful. She really took her time to resolve my billing issue.”
8:30AM - 5:30PM
1 University Ave Suite 103, Westwood“Great communication. Although I needed residential service and safety NetAccess provides commercial applications, Ashley was helpful and incredibly fast helping me find an ISP provider.”
10AM - 7PM
826 Providence Hwy, Dedham“1st off - I go here for all my Verizon (826 Providence Hwy. Dedham, MA) needs because they are the best BUT Mike the manager was able to fix a problem with my iPhone that I have spent over 6 hours with others (on the phone) trying to fix. Mike fixed it in about 15mins - he is phenomenal!”
“I worked with Naiad, and she was pleasant from the start. We were able to laugh allot with my time being spent there. She worked hard to fulfill my needs of why I was in that store the other day. She even offered me a chair to sit down, and my reply was "Get that chair away, Im not old and dead yet" lol. She smiled the whole time. This is what customer service is about. And there was another guy there that assisted her and I appreciate him too. Even the assistant manager, I did not get her name, but she was good too. I like this store and the staff is real friendly and cool. I always like coming to this particular location. Thank you to you all. Big Up Naiad!!!!”
2 - 5PM 9AM - 1PM
1224 Hyde Park Ave, Hyde Park“Installer was professional, courteous, fast, and on-time.Account set-up was easy and all my questions were addressed.Our network and wifi connections are running fast and great!Very happy with our service!”
“Rarely have I received such fine customer service as I got from Michael at the Chestnut Hill Verizon store. My old phone was worn out, and hard to transfer data from. He took the old and new phones from me curbside, worked on it for as long as it took, and kept me apprised of the progress until it was done.”
“I just had one of the best experiences I’ve ever had with any service provider thanks to Joe Desilvia at this location. Would 100% recommend to anyone who is having issues with their xfinity equipment. Don’t waste time on the chat just come see one of the guys here. Joe was awesome!”
10AM - 8PM
25 Brattle St, Cambridge“Andrew the Specialist was fantastic - knowledgeable and concise. He understood my plan and their policies so well that we were able to shave several hundred dollars off my phone upgrade at essentially no cost”
9AM - 5PM
956 Massachusetts Ave, Arlington“The woman that assisted recently was informative and resolved my issue. She would not disconnect the call until she was positive that I was satisfied. Great!!I think her name was Melissa in Billing .Thank her again for me.”
“Jay is the name of the game. If you are looking for a kind, whole-hearted professional who is willing to handle any task, he is the man to go to. I went in lost and helpless, and left with a financially life changing deal and a smile from ear to ear. 100% would recommend over and over again - thank you so much Jay!”