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“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“Erik explained all steps re a new phone He was very patient as we needed things repeated
He remained calm relaxed and that helped us as I had gone to another Verizon and it was completely different
I would go back for another phone from him!”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“Just when you think customer service is nonexistent and a thing of the past, I made a visit to the local Verizon store in Andover mass, I was met at the door by the manager, holding it open for me, asking me how we could help displaying a smile and professionalism.
A very refreshing experience!”
“Thank you, Cory. You always are so helpful when I have problems with my phone. That's why I chose to buy my new phones from you!
EXCELLENT customer service!”
“Today I went to the T-Mobile store to switch carriers the employees there had such an amazing vibe! Everyone was extremely friendly. The store was very clean and organized. They helped me transferring my phone number and they also helped me with making sure all my data was transferred from my old phone to my new phone. Definitely will recommend this store to all my friends and family! Five star experience!”
“Monica was absolutely awesome!!! She stayed way past when she was supposed to leave, she went to another store to get a phone I wanted, fixed, condensed & canceled all the extra accounts here & elsewhere we had. She went beyond above and beyond!! If you ever go to this T-Mobile ask for her!
Thank you so much again Monica!!!”
“I’ve needed a new phone for quite awhile now, but this summer has been a stressful one for me. I finally managed to make it into the Wilmington T-Mobile last night and was very lucky to have Adryan help me. He is AMAZING! Sometimes it can feel like a chore to have to spend time getting a new device. It was absolutely not the case this time. I felt like I made a new friend in Adryan, who is just a great guy, who knows his stuff.
I had had a long and stressful week and by the time I got there my brain had mostly stopped working. Being the consummate professional he is, Adrian took the time to explain everything i needed to know. He got everything transferred from my old phone to my new one. Without coming across as just trying to make another sale, he informed me of a great promotion I was able to take advantage of. He also told me that we could get our home wi-fi through T-Mobile at a better rate than our current provider. I made the switch and the signal is better throughout our home than it had previously been.
When I was getting ready to leave I told Adryan that that had been the best time I’ve had on a Friday night in quite a while. And I meant it. While we were going through my multiple transactions we were able to chat about life and lots of other things. He brought a much needed smile to face during our conversations and I’m just really glad I got to meet him. He’s a great dude and I really hope that the T-Mobile upper management acknowledge how lucky they are to have him on their team. Thanks, Adryan!”
“I had an Extreme Magnificent encounter with the Manager Vivian, Very Satisfactory an from Florida & both times I entered the Store she is extremely attentive to her customers. I am a satisfied customer 1,000%. Thank you & keep up the great
work”
“I was in 4 years ago and gave 5 stars! I was in again today and the young Men that were in the store were fantastic. I cannot say enough about their professionalism and how helpful they were! Jason was amazing!”
“Highly recommend the Xfinity Saugus store because of their amazing employees! Javier assisted me along with John and Angelise. They collaborated and listened to my needs and guided me to the product that most fit my needs. I am highly satisfied with the product as well. In my professional opinion, all three service representatives are "manager material" and I hope their customer service, interpersonal skills and intellect are recognized by Xfinity asap. I'll be checking in from time to time. Thank you!”
“Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“I was at T- mobile store in Peabody and I was help by one of your representatives by the name of Jaden R. He was very polite and help me with all my problems I went with to the store. I will recommend him to any of my friends or family members to that particular store by Northshore Mall in Peabody. Thank you Jaden for your service.”
“Huge thanks to Christen Martinez for helping me and my mother for changing the name on my T-Mobile account and upgrading me to the Google Pixel 7a. You guys are awesome.-Jack Dunk”
“Just wanted to give a huge shout out to Jacob and Noah ….. they literally bent over backwards to help us…..and they did!!!! Verizon , don’t lose these guys! Verizon store on Endicott St. Peabody Mass”
“Baa Humbug, it’s just so sad that the manager Kathy made no effort to rectify a mistake made by a sales rep. My kids will not be getting the Christmas gift they asked Santa for this year. I went into the store in Saugus to purchase two apple watches, made it clear I needed the watches for Christmas, there weren’t any in stock so the rep offered them to be overnighted, I agree to pay $14 extra fee, then asked again before I signed, the sales rep assured me that yes I would be getting the watches overnighted. To my dismay I received an email two hours later saying the watches would arrive the day after Christmas. I called and Kathy told me there was nothing that she could do once the order was placed. Doesn’t matter that is was their employe who made the error.
No way to fix it?? No solution??? It’s just the way it is....
Merry Christmas Verizon”
“I have been going to the store for over 15 years . They know me and treat me like gold . Unbelievably professional . You won't get it till you go there . I have 5 phones with them . And never have a problem . When I do , they take care of me . It's gotta be the most friendly store I've ever been in”
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“I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould”