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“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Just when you think customer service is nonexistent and a thing of the past, I made a visit to the local Verizon store in Andover mass, I was met at the door by the manager, holding it open for me, asking me how we could help displaying a smile and professionalism.
A very refreshing experience!”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“Thank you, Cory. You always are so helpful when I have problems with my phone. That's why I chose to buy my new phones from you!
EXCELLENT customer service!”
“Ledi and Nate solved an issue that 4 hour of customer service couldn't.
Best T mobile store in the greater Boston area.
Hands down.
I highly recommend ? ?”
“Chris and Julio provided a phenomenal service as a courtesy even though my phones were purchased online they went out of their way to address my issues. Will be back here for future Verizon needs”
“I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould”
“Leisha and Brian were absolutely outstanding. Leisha went above and beyond to help me reactivate a new phone after I had accidentally broke my original one. She was patient, informative, hospitable and helpful beyond expectation. I will definitely be coming back for service at this location for future service. Thank you both for helping! :)”
“Monica was absolutely awesome!!! She stayed way past when she was supposed to leave, she went to another store to get a phone I wanted, fixed, condensed & canceled all the extra accounts here & elsewhere we had. She went beyond above and beyond!! If you ever go to this T-Mobile ask for her!
Thank you so much again Monica!!!”
“I went in with a question about my TV remote which was malfunctioning. As soon as I described what was wrong with it, the customer service rep wasted no time in getting a new one for me. I was very impressed with the efficiency and quality of the service.”
“I’ve needed a new phone for quite awhile now, but this summer has been a stressful one for me. I finally managed to make it into the Wilmington T-Mobile last night and was very lucky to have Adryan help me. He is AMAZING! Sometimes it can feel like a chore to have to spend time getting a new device. It was absolutely not the case this time. I felt like I made a new friend in Adryan, who is just a great guy, who knows his stuff.
I had had a long and stressful week and by the time I got there my brain had mostly stopped working. Being the consummate professional he is, Adrian took the time to explain everything i needed to know. He got everything transferred from my old phone to my new one. Without coming across as just trying to make another sale, he informed me of a great promotion I was able to take advantage of. He also told me that we could get our home wi-fi through T-Mobile at a better rate than our current provider. I made the switch and the signal is better throughout our home than it had previously been.
When I was getting ready to leave I told Adryan that that had been the best time I’ve had on a Friday night in quite a while. And I meant it. While we were going through my multiple transactions we were able to chat about life and lots of other things. He brought a much needed smile to face during our conversations and I’m just really glad I got to meet him. He’s a great dude and I really hope that the T-Mobile upper management acknowledge how lucky they are to have him on their team. Thanks, Adryan!”
“manny is the best retail manager there he went above and beyond for weeks just to help me out, he never gave up on me. thank you manny much love ????”
“This store has always been totally reliable for years.
Thank you Sammy.
Follow up: I returned 1 month later with a problem which Sammy fixed for me in 5 minutes, no waiting, no problem! Love this store! Thank you Sammy!”
“All the ladies working today were very friendly and helpful. Witness them deal with a rude and disrespectful guest today but still remained polite and professional when they could’ve been justifiably rude back. Give them a raise!”
“Highly recommend the Xfinity Saugus store because of their amazing employees! Javier assisted me along with John and Angelise. They collaborated and listened to my needs and guided me to the product that most fit my needs. I am highly satisfied with the product as well. In my professional opinion, all three service representatives are "manager material" and I hope their customer service, interpersonal skills and intellect are recognized by Xfinity asap. I'll be checking in from time to time. Thank you!”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.”
“Vincent and Anyeli are super knowledgeable, work well as a team and are extremely professional, demonstrating outstanding work ethics and assisted all clients from beginning to end in a time efficient manner. It's a honor to be served by them! This will be my home base location as long as they are here!!”
“Huge thanks to Christen Martinez for helping me and my mother for changing the name on my T-Mobile account and upgrading me to the Google Pixel 7a. You guys are awesome.-Jack Dunk”
“Had a disappointing situation when I added a new line/device. I went into this store for help and the manager here was amazing. He more than made up for the trouble we had. We'll likely always go to this store from now on.”
“they have always been courteous and helpful. came across them by chance when i was dropping off a ups package but discovered that they offer multiple services. changed my phone plan too while i was in there for a better one.”
“Switched over today because I was in need of a new phone and was able to take advantage of their trade in deal and got a new iPhone 16. Ronny R helped me out he was super fast and quick and he even knew a lot about apple itself and was able to transfer everything without a backup and walked out with my phone fully functional with all my info. I highly recommend Ronny he really knows his stuff well and his multi tasking skills are very impressive I noted that as well”
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“I have been going to the store for over 15 years . They know me and treat me like gold . Unbelievably professional . You won't get it till you go there . I have 5 phones with them . And never have a problem . When I do , they take care of me . It's gotta be the most friendly store I've ever been in”