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“I had an absolutely amazing experience at T-Mobile thanks to Kayla! From the moment I walked in, she was welcoming, patient, and genuinely focused on helping me. She took the time to explain all of my options clearly, answered every question without rushing, and made sure I felt confident in my decisions.
What really stood out was her professionalism and positive attitude. Customer service like this is rare these days, and Kayla went above and beyond to make the entire process smooth and stress-free.
If you’re visiting this location, I highly recommend asking for Kayla or Felipe you won’t be disappointed!”
“Jardel was super helpful in getting my new phone setup! He was helpful at explaining things and patient in answering our questions. He did everything he could to make it a perfect, 5 star experience and we look forward to visiting this location again in the future.”
“Amira was a great help! I thought the process would take FOREVER but she explained everything and transferred everything to my new phone and lowered my bill!!! Definitely sending my family to her”
“Great experience at this Verizon store! The staff was friendly, knowledgeable, and really took the time to help me find the best option without any pressure. Everything was explained clearly, and the whole process was quick and easy. Highly recommend!”
“I went in for a trade-in/upgrade for family member and Devonte went above and beyond to make the transaction as smooth as possible. He also made drop off of the trade-in quick and easy. Additionally, he took the time to minimize the change/cost in billing/plan. Will/would definitely return to this location for future needs.”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
“Hi, I just want to reach out and say how happy and beyond satisfied with your colleague, Joel, who works on Highland Avenue in Salem Ma., his customer service skills are impeccable, and I really wish that the manager to the store had half as much of common courtesy for customers like Joel does…… he is definitely a five star employee”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“I'd like to express my heartfelt gratitude to Brother Umair and his team for their exceptional service at the T-Mobile store. They took the time to thoroughly explain the current promotions and deals, making it easy for me to make an informed decision. I'd like to extend a special thank you to Brother Umair, Branch Manager Kelly, Angela, Sameera, and Hector for their outstanding customer service. We're definitely going to be loyal T-Mobile customers from now on! Thank you, guys!”
“Jose was great helped me with everything I needed and went above and beyond very knowledgeable saved me so much money with promotions and was very thorough highly recommend him”
“Great guys! Gabriel helped us out and made our experience go by fast! The atmosphere was friendly as both guys working were super nice! Will be returning and looking for this crew again!”
“The staff of the T-mobile shop in Harvard Square (store 5214) cannot be praised too highly. I visited the store over a period of 3 days (Oct. 16, 17, 18 2025) and was greeted courteously and had my questions answered and problems dealt with. Everyone was very patient (I am not good at technology) and no one tried to sell me a phone that was locked into their network and therefore would not work overseas (Note to Tmobile: you lost a sale there. I needed a new phone and would have bought one from you. As it was, all I did was transfer the chip from the phone I got from you 8 years ago, which was NOT locked into your network, to a new, unlocked phone which I purchased elsewhere.) But my point is not to criticize the company, but rather to praise the workers who are its living face and do a terrific job. I noted that other customers received the same considerate attention that I did. And not all of them were old fogies like me!”
“Manger was great I got my problem fixed in two seconds while I was trying to reach the customer care for the last seven days staying for 40 5060 minutes on the phone”
“Robert was such a fantastic help with upgrading my phone. Came in on vacation after my phone would not hold a charge. I got in and out of there fast so I could make it to the hockey game! Highly recommend coming in and requesting Robert for anything you need!”
“Best experience I've had dealing with one of the Internet providers. This was a few months ago but I canceled my service online and went in to drop off my router. There was no line and service was prompt. They scanned the router, looked up my account and offered to have me pay the $7 and change that was outstanding on my account to close me out right then and there. They provided a receipt for dropping off the router, proof of payment and that was the end of it. No lingering fees or cancellation charges and I haven't looked back. Xfinity might stink but this store did not.”
“Super fast service. Hardley any wait at all. Nice cushioned benches set up if waiting. Now I did drive all the way up to Roslindale, only to find the old shop closed. But it gave a nice referral on the sign in the window for the Hyde Park Ave. address.”
“Came in with my mom to take on some important reconfigurations of our family's phone plan--as with so many aging parent projects, it was both a mundane and sensitive mission. Carmelot (and his colleagues--they are a good team) was sensitive, patient, through, competent, professional, effective, and friendly. We walked out mission accomplished and grateful. We were there awhile and saw a number of other customers walk out with what they needed.”
“I had the pleasure of working with Destiny. I cannot say enough about the customer service that I received from Destiny. She explain everything to me. I went from an android to an I phone. She explained everything to me and did not let me leave until I felt very comfortable with my new phone. She is an asset to that location! Best customer service I have ever received from a retail store. Thank you Destiny!”
“So pleasantly surprised about the helpful service - go to this store! I had a problem with a trade-in phone and the corporate t-mobile was not resolving the issue. The store manager Michelle was incredibly helpful, kind, and resolved the issue in a couple of minutes. Incredible customer service!”
“Went to get help activating my new phone. Sandra was absolutely wonderful. She spent over an hour trying to get it working,all the while being so pleasant and patient. After many attempts and calls to tech support and help from the other associates, we had to give up. I am grateful for her time and assistance and highly recommend this location”
“Super friendly staff who went above and beyond to help me set up my new phone! The store is clean and well-organized, making it easy to find what I needed. Really happy with my experience here!”
“Great teamwork by James and Mick they explained me the plans and about great promotion that Verizon has going on.
They also advised me about a home check which I think would be very helpful at some point my family is gonna come here and do business with them soon”
“Love this place! Great service helps with any questions! Very patient with you. I was here for 1 hrs getting help with more then 1 issues , left happy and completed from all issues!!”
“Store was pretty packed when I went in but I was helped out quickly. Service was very good, Gilbert especially was super helpful and made the experience much better!”
“I rarely leave reviews, especially for service providers, since situations can vary case by case. Today, however, was an exceptional experience thanks to Kevin (and his manager) at the store. As an internet customer, I decided to switch my mobile service to Xfinity for both myself and my daughter. The process turned out to be unexpectedly complicated solely due to my previous provider’s policies.
Throughout the entire time, Kevin remained attentive, promptly consulted his manager when needed, kept me informed at every step, and even called the other provider three times to help resolve the issue. Although it took a long time, it would have been impossible without Kevin’s professional guidance.
Kevin’s professionalism—and his manager’s timely support—truly deserves recognition. This will be my go-to location from now on for all my internet and mobile service needs. Kevin changed my skepticism about customer service in this service provider industry.”
“I went into the store to to get some information on their internet plans. I spoke with Jay.
He was very helpful and answered all my questions and I walked out less than 15 minutes later with a cable modem under my arm.
It was great to interact with Jay. He is knowledgeable, friendly, and efficient.”
“I had an old 300 mpbs internet for 40$ and it stopped working so we came and CJ helped us get a student discount and we got 1GB internet for 40$per month in addition peacock prime and a 200$ Giftcard!!!thank u CJ”
“I had a great experience at the Saugus Ma Verizon cell phone store today. My service person was Ryan who was patient, helpful, knowledgable, and understood the issue I was having with my I phone 17. He answered every question or concern I had and put me at ease. I highly recommend the Verizon Saugus location.. Thanks Ryan...Keep up the good work..”
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“manny is the best retail manager there he went above and beyond for weeks just to help me out, he never gave up on me. thank you manny much love ????”