“Avoid the older blonde woman like the plague unless you want your blood to boil. Seems to get pleasure out of not listening to a word you say, offers options you clearly don't need, then continues to screw up your shipment, no matter how simple it is. I refuse to go to her station anymore. I f anyone else is working, I will wait even if I am next up. If she is the only one working, I turn around and leave. Not worth the hassle and frustration. EDIT: EVERYONE else is great.”
“This is one of the best UPS stores. Tom is very welcoming and hepful. He answers any questions we may have and gives Best service. Would highly recommend going here for any postal services.”
“I had the best experience at this store, all thanks to Laurie. I was nervous about packaging, insuring, and shipping two large, expensive paintings across the country for work. Laurie helped me every step of the way, keeping me updated with her progress and promising to "package the works with love." She truly did! The pieces arrived on time, in perfect condition, and expertly packed. Laurie even called me after the delivery to ensure there were no issues — I've never had this level of customer support at a UPS Store. Thank you!”
“Sejal is a keeper! She saved me with her great patience andextensive technical knowledge!!! She sets a great example fortrainees to follow!!! Tom Flanagan”
“Excellent customer service. Out of all the UPS stores I've been to, this one clearly stands out. Amazing staff, quick turnaround and diligent explanation of every step through the process.James went out of his way to help me with some of my shipments and I would highly recommend this business.”
10AM - 4PM
258 Harvard St, Brookline“Great customer service! The team members are always in a positive mood and willing to help you. It really helps create a welcoming vibe. The team always works very fast, which is great given the high traffic location. I choose to come to this store specifically for the speed of service and team member support, even when there is another UPS closer to where I live. Great job!”
10AM - 3PM
60 Thoreau St, Concord“This store has the best customer service of any UPS store I’ve ever been in the manager is the best always kind always respectful she’s just wonderful great place!this store has the best customer service of any UPS store I’ve ever been in the manager is the best always kind always respectful she’s just wonderful great place”
“Fantastic guys at the store. They were super nice and I was able to quickly take passport size photos. Highly recommend this store!!Thank you Joseph, Tom and Lee.”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
“Great service, friendly staff, Julia is great and exhibits such a welcoming and friendly demeanor, Jeff is great and very friendly and helped me with all my shipping needs. They are quick and efficient and I would recommend this specific location to everyone. #Arizona”
10:30AM - 3:30PM
423 Brookline Ave, Boston“This is by far the most friendly UPS store i’ve been to in the Boston area. The staff is very friendly and personable and i had a very good conversation with them. The store has taken a turn for the best under the new leadership. 10/10 would ship with this store again.”
10AM - 3PM
405 Waltham St, Lexington“Nicholas was incredibly patient and helpful when a delivery didn’t happen asPlanned. His professionalism made a difficult situation manageable and everything worked out in the end.”
“The employees are very helpful with the services. I did print, scan and email. The guy who took me as a customer made sure the scan goes right and very clear because I had sign documents and confirmed email with me before send it.”
“Great location they had 3 guys working and I did my Amazon-drop off and also shipped out some clothes in less than 5 minutes. Granted I went at 11am on a Thursday. I'm sure this location gets pretty busy being off of VFW Parkway but staff is 10/10.”
“The team was very helpful! I arrived just before close and they helped me seal up my package and print the label quickly. The service was efficient and friendly! Special shoutout to Shaundell and Gio.”
“Nick the employee that works at the Weston UPS is great, efficient, helpful, friendly and fast. I'm always relieved to see when he is working as i know all of my needs and questions will be answered, and my visit will be easy and efficient”
“I love this hidden gem of a post office location. The woman there is incredibly helpful and friendly, and I've seen her work with patrons to help get the correct forms and paperwork while still keeping the line moving.”
“I’ve always dreaded going to UPS stores because they were never good experiences. This is my second visit to this store and both times it has been great. The staff is friendly, patient and helpful.”
“I just left the UPS store here and I cannot say enough good things about James! He made what I assumed to be a difficult process easy, he was efficient, kind, and knowledgeable! Please give James my thanks!”
10AM - 3PM
464 Common St, Belmont“Fantastic job! The workers are really kind, especially Winnie, she provided great service and helped me print out some papers. Also she is really kind and nice. I would recommend this UPS!!”
“I was there on Saturday and there was one worker and one customer,then me.The worker started helping me as he was able to he was running a fax. I had 4pieces of cable equipment. The worker was nice and helpful. He was able to help the other customer and myself. Very patient, very professional. Liked that the store opened at 9 instead of 10 on a Saturday. I will definitely be going back to Stoneham store when shipping items out”
“Love this location and go all the time! Manager is incredibly nice and can be very funny. The store is open 7 days a week with later hours than any other shipping option in the neighborhood. They're always there when you need them and are super efficient. I've shown up mins before closing multiple times without worry. I never had to wait more than a min or two for help either in any circumstance, which is incredible convenience compared to the post office up the street.I'm only looking the store up on Google to check the Sunday hours before I head over again to drop something off. Yes, that's right, they even have Sunday hours! I thought this would be a an easy 4+ star location and am shocked to see what others in the community have written. These people who are leaving negative reviews could use more experience shipping things to understand how well operated this location really is. Shipping supplies have not been free at UPS or USPS in years, if ever, and would be exploited if not charged for. It's no UPS's job to pack your Amazon returns for you with free supplies.Thanks for all the service over the years! It's always a pleasure to drop things off here”
10AM - 3PM
831 Beacon St, Newton Centre“I returned a huge metal bed frame package to Amazon. The employee was really helpful. He let me use a dolly to carry the package, and used his packing tape to secure it further.”
“The service provided to me and my father recently by the owner Stuart and his staff member Mallory was exceptional. We had a package destined for Florida which was erroneously rerouted by corporate to a California UPS facility. Stuart spent two weeks trying to resolve the issue and called me several times with updates , and Mallory did the same with my father. The package finally arrived in Florida and the shipping fee was refunded to us. We are so grateful for their diligence, care and friendly service. I highly recommend this UPS store and look forward to using them again in the future!”
“This place is very convenient and staff is very kind. I have done 50+ documents scan and print job here and they guided me well. Staff is very supportive and take extra care of senior citizens and disabled people walking there. They are open on Sunday’s too which make it more convenient. Additionally, for packages they always guide you for better rates. I like this place.”
10AM - 3PM
841 Worcester St, Natick“Any UPS store can ship a package. Arvind Basil, the owner of the Natick UPS, cares SO much about his customers and takes the time and attention to make sure everything goes as smoothly as possible. He went above and beyond with my order and I was so appreciative. Stop by and tell Arvind I send my best.”
12 - 5PM
15 Main St, Watertown“I use this store frequently for my shipping needs. Both gentlemen I run into on a regular basis are helpful and courteous... I am shocked to read these one-star reviews about rude staff. I'll often run in with my packages pre-labeled, drop it off, and it's no problem. Never had a negative experience. Maybe some folks expect to be waited on hand and foot by min. wage employees.”
10AM - 3PM
47 High St, Medford“Went into return a package with a shipping label and also mail some documents for work. Didn’t have any issues. Nothing spectacular and it’s a small store, but I didn’t see anything warranting the bad reviews”
“I came to have something laminated on Saturday a week before Christmas, and while i was waiting for the machine to warm-up, i watched the staff dealing with an onslaught of folks mailing packages. I was really impressed with the cheerfulness and efficiency i saw.When my job was completed and i asked the price, the manager said, "You're Good." I was stunned as i had heard him say this to other customers also, but i didn't understand he meant it was a gift. These were small amounts, but i left feeling a glow in my heart and wonderful appreciation for his kindness.Bless you, UPS Store staff.”