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“I just started doing business with Verizon Lake Orion and couldn't be happier - From switching to them a few months ago, to getting a new phone Lawrence was super helpful and friendly! Thank you guys!”
“Dom was the best..super informative and patient and walked us through each step of getting our new phones and letting us know about what plans would work best for our situation.. if I could have gave more stars I would have!!”
“Ilya did a fantastic job, he was always available for our questions and was patient in explaining the process and technology to the older staff. He was hands on from the beginning and we appreciated the direct service we have not had from other providers who install and run. And his proposal saved on our. monthly fees.”
“Brittany was AMAZING! I can’t say enough great things about her. I normally hate going into stores like these….i feel like I always leave knowing less than before I came in. She explained everything to us and made sure we were all set before leaving the store. Fantastic customer service!!!!”
“Great service from a great team of people. Blake, Brandis and Kevin were excellent. The advised us on our phones and plans, plus helped when we stopped in and had usage questions. The facility is clean, attractive and conveniently located.”
“Nice, very helpful! I went back tonight 7/17/23 to buy a phone cord mine broke. I asked for help there was only one couple in the store 2 employees they ignored me so I left and went to the T mobile in Berkeley. Horrendous service I won't go back”
“If you need anything Xfinity, go here. The staff is helpful and worked extra to make sure I got the lowest possible price. Driving there and doing the work takes less time than trying to get thru the infuriating phone system.”
“I was in a situation where I was a crime victim, and my iPhone was stolen. I went into the T-Mobile store with an old phone, and the associate was so kind and caring. He put a new SIM card in my old phone, and that made that phone operational with the number from the stolen phone. He also, made sure I knew what to do to have the phone remotely erased and identified as a lost-or-stolen phone with my Apple account. His help didn't cost me a single penny, and all he wanted to do was make sure I had an operational phone, and that the stolen phone was properly reported so it would be of no use to the person that stole it. A couple days later they helped me into a new iPhone, restoring my old backup (thank goodness for backups). My thanks to the associate "Wisam M." who provided immediate assistance and help, and the entire T-Mobile team for their continued assistance!!!”
“T-Mobile is the carrier for the masses. It all depends on what store and what employees at that store you encounter. Some are very knowledgeable while others just try to sell, sell, sell and things may not be the best product for you. If something doesn’t feel right or you haven’t really looked over the terms of a contract DON’T SIGN.”
“I had an outstanding experience with Kenyatta and Philip at Xfinity. Kenyatta's professionalism and attention to detail, along with Philip's guidance during a stressful situation, made my interaction exceptional. Together, they demonstrated a high standard of customer service, resolving my issues and instilling confidence in my choice of services. I extend my sincere appreciation to both for their dedication and commitment.”
“Grid4 is a great partner to handle IT needs for a growing firm. Allows business owners to spend their resources on what generates revenue and lets the experts handle the IT issues. Easily the best decision we made when we identified how to improve our daily operations.”
“Phill the store manager is amazing!! I have gone to 3 different stores before this with the same issue and no one communicated with me a simple thing.he automatically helped me and was super kind highly recommend this store.”
“OK, my name is Michelle Weston. I came to the T-Mobile. And Maple and crooks, Olivia has been helping me out and gentlemen. That's sitting here too, and the girl is amazing. So I just want everybody to know that and if she gets erased, please give her a raise. Thank you. Have an apple phone apple. Also's offer classes on. You know, for like you need help how to use your phone. Cause they might know more than what we know when it comes to like”
“Jenna was great today, handling all the questions about the T Mobile tower outages. Very patient and showed me how to set up wifi calling to stay in touch with my mom who is currently in a rehab facility. Gave me some peace of mind. Great customer service!!”
“We went in to upgrade my daughter's phone. We walked out with two new phones, a new line of aervice and a lower monthly payment than we have been paying. I don't know how but the employee was able to find deals that I was not aware of. I was going to upgrade her phone through the app but I am glad I did not! The employees were professional and courteous and told me to always come to a store before upgrading. From now on I will heed their advice.”
“Blair was really helpful and knowledgeable and i would recommend her to anyone she knows what shes is doing, and advises on the best solution for your account. Thank you Blair!”
“I received my set Saturday, spoke with someone Monday they was unable to set it up because they said the box was bad and someone will contact me the next day, they call and left a message that they will have to order a new box. I call back and spoke with David Miemie, he was very helpful and fix the issue and was able to get my phone working. Thanks David.”
“Only one person on site, limited tech knowledge but very nice. To much walk in bill paying traffic interrupting me transaction. The clerks sense of service made it okay to wait.”
“After a few agents hanging up or leaving us on hold, our next Service agent Ryan O. handled my husband and I’s issue and was quick to resolve our issue and was very informative. Very pleased with them.”
“Outstanding service. We departed the Chesterfield Store frustrated with their service about to terminate our 30 year service with Verizon and on a whim went to this store. Lance was a lifesaver. Professional and willing to go beyond. He is the reason we stayed!”
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“Today's experience was great! Jake was patient with this senior citizen and clearly explained the best plan for my needs. Kudos to Jake. Thanks for your kindness and expertise!”