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“I came into the Verizon store at 189 and maple saturday. My representative was Grace, and she told me that if I got the new phone I would lose my discount. S I left. I have talked to multiple people online, and went to another Verizon on 144th and Maple. After waiting for an hour, I got a rep at 6 pm. Talking to him, he said I would have to change my plan and said he wouldn't transfer my phone until the next morning. I came back because of the different things I was told, and Grace helped me out right away and got everything straightened out. Thank you!”
“I recently visited the Verizon store on a busy Saturday afternoon and was immediately greeted upon entry. Despite being occupied with other customers, David took a moment to inquire about my needs and assured me he would assist me shortly. Even as the sole employee managing multiple customers, David demonstrated remarkable kindness and patience. I came in to open a new phone line for my son and explore available deals. Through a thoughtful discussion, David helped identify the perfect phone for our situation, even comparing pricing options as I deliberated. He courteously informed me of an upcoming appointment but reassured me not to worry when I inadvertently extended my visit. David communicated with the waiting customer and generously offered to stay late to accommodate them. After the store closed at 7 p.m., David called me at 8:56 p.m. to finalize my iPad transaction, staying two hours beyond closing time to ensure every customer was looked after. His dedication and integrity were truly impressive.
The following day, I noticed a 36-month payment plan for the device and returned to the store for clarification. Waylon greeted me warmly and promised to assist once available. During a brief pause in his duties, he took the time to understand my billing confusion and professionally explained that the fourth phone line was free, clarifying that iPads were not included in this benefit. His professionalism and patience were commendable.
After discussing the situation with my husband, I found myself confused again and returned on Monday. Waylon remembered me and, when there was a pause in assisting another customer, took the time to address my concerns once more. He kindly clarified that the new phone line included a free iPhone device, but I still have to pay for the phone services because it's not the fourth phone and assured me that the billing would soon reflect this accurately. Throughout, Waylon’s friendly demeanor and willingness to help made the experience exceptional.
David and Waylon epitomized Verizon's corporate values of Trust, Care, and Excellence. They built Trust through their extensive product knowledge and interactions, demonstrated Care by patiently explaining details and going the extra mile, and set a new standard for Excellence by ensuring I felt valued and understood. They truly reached beyond products and services, connecting me to the larger truth of Verizon's mission. Thank you, David and Waylon, for your outstanding service!”
“Went in to get help with some transfers after having difficulty online. Nick was incredibly helpful and sat with us to get things sorted out and set up. Explained everything and was patient and helpful.”
“Shawn was super helpful and worked through many different scenarios to get me the best deal on a new phone. He is very knowledgeable and has the customer's best interest in mind.”
“We stopped into the Village Pointe AT&T store after purchasing a new iPhone over at the Apple store. Erica was the employee who helped us. She got my phone loaded with all my information even though I made it a little tougher by not having an apple password and she also redid my wife's contract to save us around $40 a month on our bill. My visit exceeded my expectations, Erica was knowledgeable, helpful and friendly.”
“My husband and I went to this location1/28 and 1/29 the customer service was amazing! Jorge and Stacy were so helpful and patient with us as we switched our phone service to T mobile. Another gentleman helped us as well and was also very helpful and friendly. It was refreshing to have great customer service in person.”
“Jake the manager was really knowledgeable, professional, and very patient. He went above and beyond to take care of issues. Highly recommended! Great customer service!”
“Dan H (manager at village point)made this process seamless and probably the best transfer of phones I have done with Verizon. He explained all the features and was so thorough. He’s extremely knowledgeable, polite and patient. He was quick in the process from start to finish. I will keep using him as long as I can because he was so great and efficient . I definitely will also be recommending him to EVERYONE I know!!! Please let him know I’m grateful for him making an annoying process so enjoyable.
Will definitely shop with Dan for all my Verizon needs from now on.”
7AM - 11PM
12500 K Plaza, Omaha
Mobile Phones
“Why you let me down Target wasn't even a weekend and the lines are outrageous it was one cashier and self-service open what do you think you are Walmart your Target customer service quit it let's get back to where we're supposed to be we're not Walmart we're Target thank you very much”
8AM - 5PM
13444 L St, Omaha
Mobile Phones
“So I originally went to 17650 Wright St, Omaha, NE 68130 T Mobile Store because I live out West. I got inside and saw they were busy which I was willing to wait. About 25 minutes later the guy with a nose ring said how can I help you, I said I need to return my old phone because I upgraded to the new I Phone 17 that person advised that I would need my return label and since I didn’t do the upgrade with them they couldn’t help me. I said thats not what T Mobile customer service stated so I drove out of my way during rush hour to 124th an Dodge Store and Josh Bolton went out of his way and helped me. It took 8 minutes and he apologized to me for the other stores rudeness. 10/10
Thanks Josh for the great assistance and friendly encounter.”
“I was having major phone problems today, was able to reach Christian on an online call. He helped me as much as he could, was so polite, patient and kind the entire time and answered all my questions so throughly. I cannot recommend him enough. If I could give 10/10 I would! Thank you again Christian for all your help. You should get a raise!”
10AM - 8PM
14919 W Maple Rd Ste 104, Omaha
Mobile Phones
“The guy who helped me wasn’t wearing a name tag so not sure who to give credit to, but I’d been putting off the trip for weeks because I’d been dreading it. I was so pleasantly surprised! He didn’t try to upsell me anything, helped me get exactly what I asked for, and was very clear about the pricing. The store didn’t have the phone I wanted in stock, but he easily ordered it online for me, to be shipped to my house. I had a great, easy experience and will definitely come back to this store specifically whenever I need anything!”
“From Frustration to Five Stars – Thanks to Laura!
We started our day at the Council Bluffs T-Mobile, hoping to upgrade our phones. Let’s just say… we were in and out in 5 minutes. The lack of professionalism there made the decision easy: we hit the road and drove to the Omaha location on L Street. Best. Decision. Ever.
As soon as we walked in, Laura greeted us with a warm welcome—no pushy sales pitch, no BS. She actually listened to what we needed. From there, she went above and beyond to find us the best promos and got us an awesome deal on our upgrades. She even walked us through how to set everything up on the app, step-by-step.
Laura stayed with us the entire time, making sure everything on the new phones was set up and running smooth before we left. Professional? Check. Personable? Absolutely. Knowledgeable? 100%. She made what could’ve been a stressful experience feel easy and even enjoyable.
T-Mobile, take notes—Laura is a rockstar. You’re lucky to have her, and I hope you’re recognizing the value she brings.
Laura is Veteran approved. ??”
“Exceptional service from Gustavo at T-Mobile. He spent nearly two hours making sure my grandma and mom were set up with new T-Mobile Wi-Fi, working through issues no other reps attempted to fix. Huge thanks to his manager Adam as well — both were incredibly helpful. Give Gustavo a $10/hr raise. ⭐⭐⭐⭐⭐”
“I went in after having so many problems with my phone. Yazira helped me. She is the best. She was patient and kind. She was not rushing. She really tried to solve my phone problem and was successful. She deserves a raise. ??”
“People have different experiences in different parts of Omaha.
For what it's worth, I live west of 120th and I've never had a service disruption (excluding power outages).
I swapped to metronet fiber as it rolled out and had more headaches than value. Threw in the towel with metronet and went back to Cox Internet service. Got a great deal for what I needed.”
“I purchased an iPhone Air , and got good service . Make sure to go during weekdays and avoid it on Friday as it gets really rushed in the evening. I had to spend 20 minutes to get the questions answered.”
“Came in to get a new phone and Peyton made my experience amazing! He answered all my questions and told me a lot of great information I didn’t know. He made the whole process very quick and easy! Recommend this store and recommend you ask for Peyton”
9AM - 7PM
12180 L St #101, Omaha
Mobile Phones
“I had quite a bit of questions, and the associate answered each one. I even paid off two of my phones and the associate helped me get my new phone full coverage, especially since my phone took a hard hit a few days earlier! I liked that he sent me email confirmations for my payments and phone insurance coverage! I liked talking to the associate over the phone actually, whenever I go to the store it’s always full no matter what time I go! So thanks again!”
“Had to come in here to migrate activate an esim phone.Absolutely horrible process.The only bright spot was the solo employee, Kahli, who let me use his phone for the full FORTY minute call it took to get the line transferred to the new phone.10/10 employee, 1/10 activation process.”
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“Brenden B was so helpful with my trade in today! He answered all of my questions, told me information I didn’t know and was so eager to help me! Thank you so much, Brenden! You made my Verizon experience a good one.”