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“I recently visited the Verizon store on a busy Saturday afternoon and was immediately greeted upon entry. Despite being occupied with other customers, David took a moment to inquire about my needs and assured me he would assist me shortly. Even as the sole employee managing multiple customers, David demonstrated remarkable kindness and patience. I came in to open a new phone line for my son and explore available deals. Through a thoughtful discussion, David helped identify the perfect phone for our situation, even comparing pricing options as I deliberated. He courteously informed me of an upcoming appointment but reassured me not to worry when I inadvertently extended my visit. David communicated with the waiting customer and generously offered to stay late to accommodate them. After the store closed at 7 p.m., David called me at 8:56 p.m. to finalize my iPad transaction, staying two hours beyond closing time to ensure every customer was looked after. His dedication and integrity were truly impressive.
The following day, I noticed a 36-month payment plan for the device and returned to the store for clarification. Waylon greeted me warmly and promised to assist once available. During a brief pause in his duties, he took the time to understand my billing confusion and professionally explained that the fourth phone line was free, clarifying that iPads were not included in this benefit. His professionalism and patience were commendable.
After discussing the situation with my husband, I found myself confused again and returned on Monday. Waylon remembered me and, when there was a pause in assisting another customer, took the time to address my concerns once more. He kindly clarified that the new phone line included a free iPhone device, but I still have to pay for the phone services because it's not the fourth phone and assured me that the billing would soon reflect this accurately. Throughout, Waylon’s friendly demeanor and willingness to help made the experience exceptional.
David and Waylon epitomized Verizon's corporate values of Trust, Care, and Excellence. They built Trust through their extensive product knowledge and interactions, demonstrated Care by patiently explaining details and going the extra mile, and set a new standard for Excellence by ensuring I felt valued and understood. They truly reached beyond products and services, connecting me to the larger truth of Verizon's mission. Thank you, David and Waylon, for your outstanding service!”
“Went in to get help with some transfers after having difficulty online. Nick was incredibly helpful and sat with us to get things sorted out and set up. Explained everything and was patient and helpful.”
“Brenden B was so helpful with my trade in today! He answered all of my questions, told me information I didn’t know and was so eager to help me! Thank you so much, Brenden! You made my Verizon experience a good one.”
“On Oct. 11,We were helped by Erin,, she was extremely helpful! She was very knowledgeable, patient and understanding about our situation. Erin should be recognized for her outstanding work, she was wonderful ?
Jim & Judy Schaefer”
“We stopped into the Village Pointe AT&T store after purchasing a new iPhone over at the Apple store. Erica was the employee who helped us. She got my phone loaded with all my information even though I made it a little tougher by not having an apple password and she also redid my wife's contract to save us around $40 a month on our bill. My visit exceeded my expectations, Erica was knowledgeable, helpful and friendly.”
“My husband and I went to this location1/28 and 1/29 the customer service was amazing! Jorge and Stacy were so helpful and patient with us as we switched our phone service to T mobile. Another gentleman helped us as well and was also very helpful and friendly. It was refreshing to have great customer service in person.”
“Dan H (manager at village point)made this process seamless and probably the best transfer of phones I have done with Verizon. He explained all the features and was so thorough. He’s extremely knowledgeable, polite and patient. He was quick in the process from start to finish. I will keep using him as long as I can because he was so great and efficient . I definitely will also be recommending him to EVERYONE I know!!! Please let him know I’m grateful for him making an annoying process so enjoyable.
Will definitely shop with Dan for all my Verizon needs from now on.”
10AM - 8PM
2730 S 140th St, Omaha
Mobile Phones
“Skye and the general manager were freaking awesome !!!! It was skyes first shift and you wouldn't even known it ! I needed internet and internet fast and these 2 ladies delivered and made my bad day a little better.”
“Jake the manager was really knowledgeable, professional, and very patient. He went above and beyond to take care of issues. Highly recommended! Great customer service!”
“I went in after having so many problems with my phone. Yazira helped me. She is the best. She was patient and kind. She was not rushing. She really tried to solve my phone problem and was successful. She deserves a raise. ??”
“i just want to say Ashley was so helpful and nice. I was having a horrible day but she was so sweet and full of joy and definitely made my day better. if anyone ever goes in ask for Ashley she will help you with your phone and make your day ! if i ever need to go in again i would call and ask ahead to see if she is there, at first another lady was helping me and wasn’t so nice. i only gave five stars because of my experience with Ashley”
“Avery was THE BEST.
Helped me get not just my phone upgraded, but my whole plan, and my watch AND my accessories including new AirPods all with the best deals and prices for me. Helped me switch over to a business plan despite the ongoing issues with the customer support line, and kept us entertained by being funny and personable the whole afternoon. I specifically asked for his card to return doing his shift so he can help me further set up my phone and watch upon delivery.”
“From Frustration to Five Stars – Thanks to Laura!
We started our day at the Council Bluffs T-Mobile, hoping to upgrade our phones. Let’s just say… we were in and out in 5 minutes. The lack of professionalism there made the decision easy: we hit the road and drove to the Omaha location on L Street. Best. Decision. Ever.
As soon as we walked in, Laura greeted us with a warm welcome—no pushy sales pitch, no BS. She actually listened to what we needed. From there, she went above and beyond to find us the best promos and got us an awesome deal on our upgrades. She even walked us through how to set everything up on the app, step-by-step.
Laura stayed with us the entire time, making sure everything on the new phones was set up and running smooth before we left. Professional? Check. Personable? Absolutely. Knowledgeable? 100%. She made what could’ve been a stressful experience feel easy and even enjoyable.
T-Mobile, take notes—Laura is a rockstar. You’re lucky to have her, and I hope you’re recognizing the value she brings.
Laura is Veteran approved. ??”
7AM - 11PM
12500 K Plaza, Omaha
Mobile Phones
“Why you let me down Target wasn't even a weekend and the lines are outrageous it was one cashier and self-service open what do you think you are Walmart your Target customer service quit it let's get back to where we're supposed to be we're not Walmart we're Target thank you very much”
“I have to say that Byron restored my faith in Cox’s support. We had a few consecutive horrible experiences with support, via chat and then calling in. I decided to go into the store to try to get things sorted out and I am so glad I did. When I got there, Byron was helping an older lady with her technology and was so sweet, patient and empathic. I was glad when he wrapped up, that he came to help me. Within 5 minutes, he researched my issue and came back with a solution. It is something we had been dealing with for a few months so I appreciate his help so much!!!”
“Today my 84 yr old aunt and I took the class for IPhone basics. Darin was a great instructor and so patient. We both left with new tools to enhance our IPhone experience. Thank you Darin!”
9AM - 7PM
12180 L St #101, Omaha
Mobile Phones
“I had quite a bit of questions, and the associate answered each one. I even paid off two of my phones and the associate helped me get my new phone full coverage, especially since my phone took a hard hit a few days earlier! I liked that he sent me email confirmations for my payments and phone insurance coverage! I liked talking to the associate over the phone actually, whenever I go to the store it’s always full no matter what time I go! So thanks again!”
“Had to come in here to migrate activate an esim phone.Absolutely horrible process.The only bright spot was the solo employee, Kahli, who let me use his phone for the full FORTY minute call it took to get the line transferred to the new phone.10/10 employee, 1/10 activation process.”
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“We had an issue with our new phones that we purchased online and Myles, Justine , and Ralph stayed late until they got them working. Myles spent over an hour on the phone with corporate walking through the issues! Great job team! I would highly recommend just going to them and not another store.”