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“I had to get an emergency, last minute walkup rental on a holiday weekend from Alamo because Avis Car Rental was giving me a rental with visible front end damage from an accident and they refused to change the vehicle for me even after speaking with the manager. So I cancelled that rental with Avis and went next door to Alamo Car Rental. Alamo was very understanding of my situation and got a vehicle for me. Alamo for the WIN. Thanks Alamo.”
“Downtown Main Street office in Buffalo NY is excellent, been renting from them since 2023, ran into a couple of minor issues but overall I recommend this location for excellent customer service and great customer service representatives. Special acknowledgement to Errol and the new guy Joe, I am sorry there's a few other outstanding customer service representatives but I can't recall their names but they have rendered excellent service as well.”
“Excellent service. Very efficient staff who take care of customer needs promptly. The car given to me was in very good condition. The whole process of rental/return was seamless. You guys never disappoint! Would highly recommend!”
“Delaware branch was great, employees were super nice and helpful. They made this whole experience so quick, stress free and before I knew it my husband and I were driving off in a great car. Got a good deal on a rental for about 3 weeks. Rental was clean, great on gas, no issues drove great. If I ever need to rent again this is where I'm going!”
“Wow 10/10 experience. From breezy picking up without a line, to a sick upgrade to a mercedes from Eric, to returning the car smoothly right back to Eric, this company knows what customer service means! Highly highly recommend National to anyone, and hopefully you get lucky enough to work with Eric ?”
“Thank you Redline for the amazing experience! I was able to rent the C8 Corvette for a wedding weekend and it was turning heads everywhere it went! Truly the best and only place to rent a unique vehicle here in WNY. Communication with the company was great as well as pickup and drop off.”
Open 24 hours
401 E Amherst St, Buffalo
Car Rental
“We used Cedar Bus Co for our wedding in Buffalo a few weeks ago. They were on time, easy to work with (Patty was great with communicating via email prior to the event), and even wait for guests at the church who were hanging around a bit longer”
5AM - 10:30PM
1477 Main St, Buffalo
Car Rental
“I often need to rent vehicles from this location and have yet to be let down. They have a wide variety of vehicles onsite. Tuesday, was there picking up a vehicle for work travel and was able to witness the outstanding customer service provided in a very high stress interaction. The associate politely educated and humored the customer although from what I witnessed, the customer was wrong. I could appreciate the associate keeping his cool and adhering to company policy without being rude or condescending.”
“People were very polite and informative. Got there and van was ready for pick up with a full tank of gas. Highly recommend. Picked here because only place in town that had econo van.”
Open 24 hours
326 Hinman Ave, Buffalo
Car Rental
“This is my go to spot for rentals. I hate the air port and other spots. Bruce is always very professional greets you when you walk in…makes for a good easy experience. Can’t forget about Vinny and Frank, they also make the rental experience an easy one and have always been helpful with any problems if any. The young man who cleans out the cars James is also very nice. The Whole Main Street team is awsome. Iv seen reviews of people saying they are rude I’m sure it was definitely the customer who was rude. IV NEVER HAD AN ISSSUE AND IV BEEN RENTING CARS FROM THIS LOCTION OVER 10 yrs. More frequently recently and I’ll send anyone their way. You can’t be rude to people in customer service and expect customer service to not be rude back, the customer isn’t always right!”
8AM - 5PM
369 Niagara St, Buffalo
Car Rental
“I never use the same car rental agency for obvious reasons, but the level of customer service at this location may make me change my patterns. I rented a very large, yet totally nondescript vehicle with more than enough room for my special cargo. This vehicle was equipped with “weather tec” floor mats that really came in handy. I highly recommend”
“Both the pick-up and drop-off process went quickly and smoothly. The employee who checked me in and gave me the keys was very courteous and very pleasant. The car was in great shape -- clean both outside and inside. A different customer service representative checked me out, and he also was extremely professional. I highly recommend this Hertz location.”
6:30AM - 1AM
4200 Genesee St, Buffalo
Car Rental
“The ease of pick up at buf airport was great. Straight across from baggage claim .. walk into the parking garage is the counter. Then down 1 level to get the car. Drop off was very smooth.”
“Excellent customer service and exceptional employees who go the distance to ensure your needs are satisfied. The vehicles was well clean and available of your choice to meet your driving needs.”
Open 24 hours
4217 Genesee St Building A, Buffalo
Car Rental
“Without spending an absolute fortune on a room that you're probably only going to be in for a few hours before your flight from buffalo airport, this hotel has just what you need. Comfortable beds, very clean, airport shuttle and a McDonalds just across the lot to grab your coffee. Just a note that renovations were being done at this time so no complimentary breakfast was available.”
“I rented from Dollar but the people who helped me might have been Hertz employees. Cody, Dora and Omar went out of their way to help me get an item that I had forgotten on the back seat of a rental car that I had returned. Thank you very much to these 3 individuals.”
6AM - 12AM
4200 Genesee St, Buffalo
Car Rental
“I have visited this location at Enterprise twice now each and every time I have received excellent customer service from Jazmine Jarrett, the Branch Manager. She always goes, and above and beyond to ensure her customers are taken care of with everything they need. As soon as you walk through the front door, she greets you with a smile and acknowledges you right away. After this, she gives all her customers excellent customer service. You can tell she is very passionate about what she does and she genuinely wants to make sure her customers are taken care of. I highly recommend this location for any rental car needs anyone should have because of Jazmine!”
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“After bringing my 02 VW Eurovan to three other local shops for a mysterious fluid leak, (all refused to attempt to work on it) I was advised by an employee of O'Reilly's to bring it to Brown's because their mechanics are much better than most, he said.
They did a dye test and told me to drive it around and bring it back in a week which I did. The problem was a leak in the transmission which they promptly repaired and sent me on my way. It now glides from one gear to the next like a new transmission. I realize it's a 23 year old vehicle and most shops would rather not get involved for one reason or another; not this shop. Highly recommended.”