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“The staff at this location are incredible. Both Savenia and Billy went above and beyond in trying to assist getting my line reactivated after it was accidentally disconnected.
Billy stayed 20 minutes after close trying to resolve my issues and Savenia didn't hesitate in cutting her break short after I returned later in the day after she had assisted me earlier.
Both these associates and store were amazing over the 2 days that I was in their store trying to sort out customer service issues and reconnect my line”
“The staff here are great, especially Denzell. He took the time to thoroughly explain my plan and future with Verizon with me. I left feeling more comfortable and happy with my business. Will be looking forward to purchasing a new phone here soon”
“Jasmine and her staff went out of their way to take great care of us. Drove to another location to pick up phones for us and did 3 upgrades at the same time. Highly recommend this store!”
“Switched over from another carrier, and made it incredibly simple. They walked me through the new plans, helped me choose a great phone, and even installed my screen protector. Friendly and professional service 5/5”
10AM - 8PM
973 Ridge Rd, Webster
Mobile Phones
“My experience at ATT on Ridge Road in Webster NY was the best customer service experience I have ever had. I arrived to the store less than 30 mins before closing, after my phone had fallen on a metal object and the screen shattered. The store manager Ivanka was absolutely amazing and went above and beyond/exceeded all possible expectations to help me. She was able to not only provide me with a new phone, but ensured that both myself and all of my family members had the best deal possible through ATT with regard to pricing, plans, service, insurance, and more. She helped me choose and set up my new device, up to and including a new screen protector and phone case. She also spent a great deal of time speaking with me, the online ATT support team, and both my husband and my mother on speaker phone (twice each) to ensure our plan was set up optimally and correctly. She ensured I knew exactly what to do for next steps and for billing, and set up follow-up plans in the future to make sure everything goes according to plan. At the end of the day she stayed 2.5 hours past store closing to provide my family and me with top-notch service. I cannot recommend Ivanka and this store enough!”
“About a week ago, i had a question about deleting old messages and your employee Benjamin was very kind and helpful to me to solve my issue!! I have come to this AT&T for years and have always had good results!! I aIso recommended several friends to purchase electronics as well at this location who have also been very satisfied! Jeanette Fina”
“Extremely helpful, I was guided through an extremely complex problem skillfully and quickly and had all my issues sorted out. Would definitely recommend this location.”
“Love coming here for any form of help. Jeremiah is great to get help from. He is very knowledgeable about the promotions and everything that is going on with At&T. I highly recommend going to this location if you have any questions.”
“Patrick provided excellent customer service for my mother. Please install some blinds in the Perinton store windows so people aren't roasting & blinded by the sun.”
“I was extremely frustrated trying to restore a new phone from a broken one. Matthew couldn’t have been more patient and cooperative working with me. He got my new phone up and running, and made sure my apps were available. Thank you, Matthew for going over and above for me. You are an asset to At&T!”
“They do great everything. This one guy idk his name ill have to ask. He's Egyptian, he's so good at his job and always helps me to get my phone right and set up.”
“I went in with an issue on my phone (apple issue, not ATT) and Josie was amazing. She spent a lot of time troubleshooting my issue (way more than apple support did)
Wouldn’t hesitate to go back if ever needed!”
“Navaid, Erich, and Ben at the Verizon Eastview Mall Victor store are very tech savy and give superb customer service! Navaid, Erich, and Ben work together in harmony as a team and are friendly, kind, and helpful to customers as well as to each other. Navaid was especially patient and tenacious in solving my sister 's multiple passkey and password issues on her iphone and transporting all the data from her old iphone to her new iphone , after activating her new iphone 17. Navaid also transferred my old phone number from my flip phone to my new iphone 17 after activating it, and transferred the new phone number associated with the new iphone to my flip phone, which was then deactivated. My sister and I are very grateful for the kind, helpful, and efficient customer service. We drove straight down Jefferson Road in Henrietta from the Henrietta Jefferson Road Verizon store to the Verizon Eastview Mall Victor Verizon store after being denied customer service and support at the Verizon Henrietta Jefferson Road store after picking up our iphone 17 order placed remotely by verizon support with my sister's account. The drive was well worth it! My sister and I will now do all our business at the Verizon Eastview Mall Victor store.”
“This place is amazing! They handled everything so professionally and helped me out in ways I didn’t expect. Truly the best repair shop in town — you should definitely come check them out”
“I had to get new hearing aids and I wasn't able to pair them to my phone. I originally went to the Cricket store on Ridge Rd near Hudson, that guy wasn't any help at all. But the store on Norton, the man there was incredible! His name was Josh, he spent probably 1hr trying everything he knew to get it to pair and nothing worked. I really needed to get the app to work, so I decided to get a new phone. Josh set it all up, transfered everything over, then helped me to pair the hearing aids whiched worked! I was thrilled. I think Josh definitely went above and beyond in helping me. He was very polite, had patience, and a great sense of humor. He was very entertaining lol. I would give him 6 stars if I could. Thank you Josh! I am so happy that I can finally use my hearing aids with my phone! Very grateful! Cricket you have a good man there!”
“Bryan is the best! He saved me hours of time and a significant amount of money today by helping me with my Mom's old iphone which I couldn't wipe clean. I had just spent hours on the phone with tech support at both Apple and at AT&T, and they couldn't help me, but Bryan knew the workaround. THANK YOU, Bryan (and someone please give him a raise and promotion!).”
“Big thanks to Mike at MetroPCS on Goodman. He really went the extra mile to help me fix the issue I had with my home internet. Definitely will go back there for all needs with metro ☺️”
10AM - 7PM
10 North Clinton Avenue, Rochester
Mobile Phones
“Cassandra, who works at the Cricket store across from the McDonald's on Clinton Street, is known for her excellent customer service, kind heart, and good nature. Thank you, Cricket, for employing this type of employee.”
“The Customer Service is Great And Really Appreciate for the Help within Few minutes They Solved my problem Highly Recommend from my End And Great Promotion they have it !”
“Great experience from start to finish. Adrian did an excellent job helping us find the exact bed set we were looking for. He was very respectful, knowledgeable, and patient throughout the process. The prices were great, and the overall experience was smooth and stress-free. Highly recommend this place—ask for Adrian!”
“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”
“I Have been with T-Mobile for 24 years. Customer service is always been the best. barring none, and the Webster store with Daniella Anderson is Superb. She goes above and beyond. Her customer demeanor is absolutely fantastic and also, so is Steve, the other manager, who I've known prior from the Monroe store...always there for back up ...friendly and helpful!”
“Huge thank you to Vin yesterday! My family came in to switch from AT&T to T-Mobile and he was so patient with us! We were in for 3-4 hours and he was so friendly and helpful! Thanks Vin!!”
“Everyone knows dealing with getting or changing phone plans can be stressful. That being said Melvin and Gino were amazing at assisting me with my situation ( it was not an issue caused by T-mobile). These 2 reps did not even make a Commission, by helping me.This is a breath of fresh air not only for dealing with cell phone services, but also gives me hope that customer service can be what it once was. Thank you for great service at your Eastview Mall location.”
“I've been having issues with my phone for months, and just didn't make the time to do something about it. Today, I had enough, and went to the closest T-Mobile near me to try to get some help. Not only did I have great experience with every employee in the store, but the gentleman who assisted me was professional, quick, friendly and went above and beyond. Not only was my problem a quick fix, but it didn't even cost anything! I'm very thankful for the help, and I'm just left feeling like an idiot for waiting so long, lol. Thanks again!”
“If you are a metro customer experiencing any issues at all, then pay Abhi a visit at the Webster location . It’s the best decision you can make! He is so caring & will make it his mission to provide you the best service & experience possible. I would give him 10 stars if I could!”
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“Chris and his team were super helpful with all of my questions and getting our devices set up. They are always friendly and give you the time to help you. I highly recommend this location for any Verizon needs!”