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“The BEST UPS store around!!! Any time I need something copied, it's finished well before I need it!!!!! I hope Managment knows how great their employees are!!!!! thy deserve a BONUS!”
“Been to this Staples a few times in the past year (maybe a handful). It's very clean and organized, staff are helpful and friendly, checkout lines are usually short. Haven't had a problem with this location, which is why I go here for office supplies.”
“Erich and his team did a great job on my shipment. They picked up an antique cabinet I purchased from a nearby store, dismantled it carefully, packaged it with care, and shipped it to me in a timely manner. Glass doors were involved and they arrived fully intact. Plus they saved me a few hundred dollars in shipping costs compared to the quote I got from the seller. Effective communication via email (my preference) as well. Much appreciated and would highly reccommend!”
“Excellent service at Staples. They had exactly what I needed and the workers were competent, compassionate and efficient.
As good as Wegman's and should teach Walmart workers!”
“Every year I do a Christmas cards for our organization and the staff at the print office is so great. They have no problem assisting you in what you need help with and there are great deals and discounts when you order something.”
“I came in to have a package shipped. What I needed was more complicated than I expected (because my package was not boxed properly). The staff was patient, friendly and helpful. I left feeling that I was taken care of by customer service professionals!”
“I've been here many times & all the clerks have been friendly and helpful. I use them for Amazon returns a lot, and I've also shipped a few packages. There's usually not much of a wait, either :)”
“I've been to this UPS Store twice now for multiple drop-offs, and both times Gabby and Nicole were incredibly helpful and accommodating. No matter how many packages I brought in, they handled everything with patience, efficiency, and such a friendly attitude. It really makes a difference when you're met with kindness and professionalism—especially when you're juggling a bunch of returns or shipments. Gabby and Nicole make the whole process quick and pleasant every time. So grateful for their great service!”
“I had my dog out in the car and never expected it to be that busy. I waited for more than I wanted to worrying about my little boy. I had to go and just left my package. The nice gentleman was fantastic and said go. All will be well. Even the customers were rooting for me. Thank you for such caring service.”
“Robbie at the print shop was AMAZING! The best customer service experience I've ever had! Dealt with my issue very quickly and politely and was kind and friendly!”
“M&E helped us out with a last minute, urgent crossdock request. They quickly and safely unloaded the freight, stored it, and loaded it back out onto a new truck a few days later. They were nothing short of spectacular and incredibly professional through the entire process.”
9AM - 3PM
1029 Lyell Ave, Rochester
Shipping Centers
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
“The driver who delivered my order was amazing! He brought in my order to the front porch and helped me carry it. Very funny and charismatic fella.
Package was a day late and had some damage to the box, but not the items inside.”
“It was a great service. The woman there was reasonably fine, but the guy receiving packages aroind 4:00 PM was exceptionally kind and helpful.
Update (July, 2024): They have a awful communication among their organization.
Their Call Center told me that they were certain that at this location they could help me to copy some documents before sending them, and that the only location didn't have a way to assist with that were the ones inside another business.
So, I the first time I went just to waste my time. I had to go elsewhere for the copies, and come back later.”
“The regular staff does a nice job. They are friendly and responsive. I get in and out, though sometimes there is a line but that might be due to people wanting to frequent the location. Where the P.O Boxes are located, just as you enter the building, is small but relatively clean and organized. This is the only post office use.”
“I was just in there today for my first time as I just recently moved and the guy was very polite and nice and didn’t take him long at all was in and out of here within 5 mins!”
“I needed assistance shipping something internationally. HERB and his co coworker were so patient and helped guide me on how to find the necessary info to ship the package. I had to come back and Herb created the label for me with no issues. Everyone in the store was very customer service oriented.”
12 - 2AM 9AM - 11:45PM
509 Portland Ave, Rochester
Shipping Centers
“My husband thought he needed a monitor cable because our monitor was not working. Staples Penfield NY was out of stock of the cable. The sales associate offered to check the monitor in the store. It turned out it wasn’t the cable. Sales associate said it may be the video card. Since our computer is old we are now thinking of purchasing a new computer and will be buying it from this Staples because of the helpful sales associate.”
“My overall experience at this location was stellar. From Juanda to Angel being patient and professional, I got what I needed in an expedited time frame. Trustworthy with their commitment to good service and great products. I needed good quality notecard size flyers asap and I went in on a Friday night before closing and the order was ready for me by 9AM. They helped me with my file in person at the counter, and it was a great experience.”
“Went in today with some packages and had all of my QR codes ready to be scanned and of course as soon as I stepped foot into the building I lost internet connection!! Thankfully Calisha was very fast to assist me and was extremely friendly and patient of my "wonderful" phone.Thank you for the awesome customer service!”
“I live right down the street, and i believe people are Miss understood, the lady is very polite and professional at her job, and to her, i wanted to say, thank you for everything you do.”
“I scheduled a passport photo appointment ahead of time, and the man (Will) helping me was very friendly and thorough! Will was managing my passport photo and questions, as well as efficiently taking care of the other customers. Thank you Will!”
“When I first looked up the post office close to me on Google, I got a little nervous that the one on Lake avenue was going to be as rough as your reviews. But whatever. Dealt with worse, so I went anyways. Ready to deal with Jason and his terrible customer service, but I was pleasantly surprised by meeting Patrice who is very helpful and enthusiastic.”
“Myesha (gorgeous ethnic name that I likely mispelled despite being ethnic myself) was a great help for our USPS needs. Quick in and out despite being such an intricate process.”
“My interaction went great! The parcel arrived from Sweden in seven days. At the time of delivery I was not at home, they left a notice, after which I had to go to the department. Everything in the department was fast and friendly. The staff are polite and attentive”
“I entered into the Lexington Ave post office and when I went to the customer service window, I received the warmest greeting from the clerk on duty. Ms. Tracy D. She's the most professional clerk I've had the pleasure of encountering at this particular post office in a very long time. I truly hope that more clerks would be as friendly and professional as Ms. Tracy D.Thank you so much for your service Ms. Tracy D.Aaron D.”
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“I am a frequent customer of this UPS Store. Every time I’m in there I’ve had a great experience. All of the employees are super friendly and helpful. I definitely recommend this location.”