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“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”
“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
“Dylan did an incredible job at taking care of getting a new phone set up for me. He even stayed after closing to ensure that everything was done correctly. Great place to shop for a new phone!”
“Stopped in the store for assistance on setting up my husband’s phone. The gentleman who was working today was so helpful and courteous. I will recommend this store to my family and friends.”
“I have been meaning to leave a review for Brianna at T-mobile who went above and beyond to help me in a crisis situation where I had to get myself and my daughters new phones and new service ASAP. When I logged on to write the review I noticed this negative one below and what perfect timing because having worked with her during some of my most stressful moments of my life I know the review below could not possibly be true. Brianna was calm in the midst of my chaos and patient with me and my lack of knowledge about the process and generous with her time and care. She set us up with the best plan possible and was available in the days following to answer any questions I had. If ever you want someone honest, kind and experienced who you can trust to take care of you I highly recommend working with her.”
“Josh, at the Kenwood location, assisted me with a transaction this afternoon, and also answered some questions about my account. As he worked, he explained what he was doing and sent me email confirmations. It was a very pleasant and productive experience! I would visit this location again??”
“This 5* review is strictly for Jimmy B at T-Mobile Colerain location. He was absolutely amazing, patient and fixed every possible issue that was in his control. He was able to pair and fix my watch/phone pairing so it would work without my phone a service I have been paying for but wasn't working correctly for months. He went over and beyond the expectations I had with all the services for my phone lines and watches along with explaining in depth the promotions available and how they works and made sure to answer all my questions until I fully understood my account. He helped my mother and daughter with her phone and watch upgrade and saved me money on top of it and also explained other promotions I could get with my account. The 611 customer care reps and supervisors I dealt with since July 18th have been horrible and awful and told me lies and B's and failed on their end by telling me they would do one thing and not even fill out their notes correctly even though their phone calls are recorded. Jimmy B took on responsibility of this chaotic situation apologized and explained everything that would need to happen from beginning to end and what their policy was because my original package was stolen. Even though he had no part of my situation with this package the original sale or the 611 calls, he made the transition and experience less stressful and was determined to fix what he could within reason and what he could. I have been with this company for years and if it weren't for his patience, the experience we had with his help, the in depth explanations and his loyalty/determination I would have cancelled everything and left T-Mobile. Thank you Jimmy for helping with my issue and taking care of all of us, it's truly appreciated, I will be back to work with you for future sales.”
“Two thumbs up for Boost Mobile at 8005 Hamilton Ave! ? Their service is consistently excellent, their deals are always amazing, and their staff are absolute rockstars. If you're in need of a new phone plan, look no further! Highly recommend!”
“KJ and Jonathon were excellent, but when calling customer service for help was absolutely horrible I was in that store for over an hour because customer service was horrible with their knowledge of their job.”
“Way better experience with the lady at this store. Sanah, is BOMB! She got me together after visiting the store in FP (Waycross Rd). Adam was impatient, rude and gawky! He may know the products well, but it's not worth my peace. Sanah was very patient, thorough, and helpful. She handled the customer service like a pro and I never once felt like she was talking over me, unheard, dismissed, misunderstood, or harassed. Give this lady a raise!”
“I went to check out prices and service at T Mobile as advised by my sister and was not disappointed. CeCe was so helpful and thorough with information and finding a plan with a good fit for me. All the staff were knowledgeable and worked as a team to help me leave satisfied and know if I have any issues they will help and provide updates on plans that work for me. Thanks Best customer service I've had in years.”
“Adam, Adam the man to see if you have phone problem, he is the best man ever honest, experience and knowledgeable man.
he got me together in no time fixing my phone.
definitely I will always shop at his store”
“We had an amazing experience with Danny! He was super helpful and informative for adding a new line, getting the optimal deals for 2 new phones, and answered ALL of our questions. Best experience I've had in a phone store and I'd say in general at any store”
“They are kind to senior citizens, will help you with a written note if you are disabled, great with answering questions about your cellphones accessories and carrier service. Parking lot always has spaces. Heavily populated African America area yet you will see this location is in a thriving strip mall with plenty options and food, please people of all backgrounds come here, there is nothing to fear regardless of rumors of the neighborhood. This location has lots of customers and the employees are diversed nationalities and fluent in other languages. You may see people standing around for the store is small inside, very small, fear not and wait in your car, the patrons are nice people just say I'm waiting in my car, I'm behind that or this person, in most cases they will respect that you are next, but no one will wait for you concerning customers patrons so do your best to get back in line to enter store or come back on another day. ?”
“So I ported my phone over to the T! Customer service was awesome & everything was done in a fast timely manner. Made my experience very easy. Thanks T-Mobile for the great sevice you provided, you guys rock!”
“I have use this store for ally sales, payments, and help. They are great and service has been better than anyone else I tried in my area (Hamilton) .. I stay with them because of service at store and great service on my phone. Thank you for everything.”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“My only complaint is about boost themselves, not necessarily this store. I hate that they don't have any promos or incentives to keep current customers, other than that stupid app that gives you about a nickel credit a day towards your bill.”
“Dexter is the best ! Finneytown is lucky to have him here at our location! Customer service is on point ! Got my iPhone 16 Pro & accessories together for me ! Thank youuuu…..!”
“It was my first time there. I went with my friend and there was a girl that waited on us that was very very tall. She was extremely nice. Very professional. Knew everything she was supposed to know. Just a great experience even though I wasn't getting a phone. If I was I would go there and ask for her but the other staff were all professional and very good as well. Great experience. Keep up the good work”
“Got our taxes done here and they fixed many mistakes that my last CPA made. Got a lot more money back this year because of them. Great friendly people and willing to work with you.”
“I switched carriers from being a T-Mobile customer for 10 years to Verizon back in August and the service is great. However, I got a pixel 10 and I erase the esim which I've done that before and haven't had any issues reactivating service. However, this time they was unable to validate account via text and they could not help me remotely, which I think is pretty ridiculous considering that I was able to give them my account number and validate anything they asked me. Nevertheless we were able to go to the store and activate a esim with no problems and quite frankly it was really fast. I do appreciate their help.
Also too just a quick recommendation to Verizon corporate about the 1-800 numbers that you call. Please fix the phone calls where when you're talking to the person on the phone, there is like a 5-second delay and it's really aggravating. And you guys are constantly talking over each other, it's a recipe for disaster, which in my case it definitely was! and it shouldn't be required by your representatives to recommend a home insurance that covers everything in your house when you're having issues with your phone and you're not really happy with the service that you guys are providing at that point in time, I think it shouldn't be counted against them. I know most companies don't care but at least I'm going to put it out there, be part of the solution not the problem!
But the store was fantastic! Thank you again so much!”
“I just want to give a huge shoutout to the young lady who helped me file a claim for my phone today after Verizon wouldn’t let me trade it in. Thanks to you, my old iPhone 13 Pro Max is now a 15 Pro Max! You gave me the number to call my insurance company, and when I reached out, they didn’t have any more iPhone 13 Pro Max models in stock so they upgraded me to a brand-new iPhone 15 Pro Max for just $99. A fully paid off iPhone 15 Pro Max for $99! If it weren’t for you, I’d still be stuck with my damaged 13 Pro Max. Thank you so much! Also, I really appreciate your help with my charging port issue!”
“I have yet to visit s T-Mobile store and not had my issue resolved. This store is nearest to my home and so is my store of choice. The service has been great as they have dealt with everything from adding or dropping lines to damaged cell phones
They always have a solution and usually find a way to save money”
“The representative, Juan, did an amazing job helping me! Told me about promotions I couldn’t pass up so I got even more out of my visit! Was very kind throughout the entire visit and seemed to really value my time!”
“Just switched over from Verizon and have been in the store a few times last few days. Everyone has been awesome! Very friendly staff and they went above and beyond to make sure that all of our questions were answered. Really loving the service so far, thanks for making it such a great experience.”
“I came in and had a wonderful experience! John was able to help me today with everything I needed and gave me beneficial information about the services they provide.”
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“I just returned from the Springdale store, where I was helped by Store Specialist LeShondra C. I am a senior and she was so helpful, patient and attentive. I was so impressed with her service.”