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“I was having trouble understanding my bill and Brendan did an amazing job at breaking it down for me. He made sure I understood exactly what was happening. Very friendly and knowledgeable!”
“I’ve read the bad reviews for this place but my brother is a customer and it was the closest store to us. We had exceptional service for a complex problem. Very kind, patient, and knowledgeable people at this store. Thank you to the person who welcomed us with a smile and good word and gold stars to the one who solved our problem.”
“We came to this store to inquire about changing our cellular service from Verizon to T-Mobile. We found the store to be well laid out and extremely clean. We were immediately greated by Nick who proved to be knowledgeable and was able to answer all our questions about available plans. Nick took care of use and we made the decision to join the T-
Mobile family. We had to call customer service to have them help us set up our Pads that weren't worth us at the store during the change over process. I can not tell you how pressed we were with the customer service reps that we spoke with. If these phone reps are any indicator of a company's overall service we are extremely pleased so far.”
“This T-Mobile store is one of the best in the area as their employees have great customer service. Every time I've visited this store, the employees were friendly, helpful, & explained information to the best of their ability. The employees here really do their best for the customer. Even though I can't say the same for the actual company as it has become expensive with less perks. The only true negative I have with the company is that they don't trap you with a contract, but they do trap you in other ways. But at this store the employees are very helpful & do a good job at providing the information you need so you can understand what your plan has to offer. It's also clean, there's plenty of parking, & I've never had to wait long to be helped by an employee at this location.”
“Webservio has been my internet service provider for 20 years and I wouldn't trade them for anyone. Aside from being located right in Knoxville, five miles from my office, the personal attention and service I receive from these wonderful folks is without measure. Web presence is an ever changing arena and Webservio has been there at every juncture to help my business navigate the challenges and succeed. I recommend them highly!”
“Jon literally saved my life today. Samsung was stressing me out with a warranty claim and I decided just to use my insurance instead. At the point that I showed up at this store I was so flustered and frazzled and frankly, nauseous. Jon was super kind and helpful. He got the warranty claim in for me and made it so fast, easy and stress free. Thank you!!!!!”
“Alley is super knowledgeable on the phones and products. We had problems with our phones and she knew what to do to make them working again. I appreciate her honesty and professionally.”
“After a bad experience with their automated service, I went in to the Knoxville Store to speak to an actual person. Trey H. Took care of my problem in minutes!!!! He's courteous, respectful, understanding, and because of him that I'm still an Xfinity customer. Give this man a raise, promotion, something... Xfinity, you need more Sales Consultants like Trey!!! Thank you, Trey!”
“I went down to the Broadway location with too many tasks! Brett was the representative to help me. Brett went over and beyond to make sure all of my needs were meet! He was so helpful, kind, and patient! Lord knows I over worked him! But he did it all with out complaining! Thanks Brett for working so hard for me so I didn’t have to! Definitely my go to guy now!”
“This location is top notch chris and the other gentleman that I didn't get the name of helped me through a dilemma that the tazewell location didn't even bother to help with,will be going back to get my upgrade and can't say enough great things about this place”
“My friend decided to put me on his phone plan so I tagged along to choose my phone. I can't remember the associate's name but he was from Florida and had a colorful saxophone tattoo and he was very honest, knowledgeable and personable”
“Horrible customer service. I was on hold 83 minutes without getting billing issue resolved.Update. TDS customer service call me back and explained that Monday is a very busy call day and suggested that I can later in the week and in the afternoon. Impressed that CS called.”
“Thank you Jason for outstanding customer service. He helped me with buying a car charger so I didn't buy the wrong one. I appreciate great customer service!”
“If you leave in the Knoxville area and have any issues with your Verizon phone or service, make sure you don't waste your time . Go straight to the Verizon on Callahan rd next to Lowes and ask for Lane. You will not be disappointed. After another store completely set up my new phone service wrong, they told me I would have to wait 30 days to make any changes even though it was their mistake. Well, that didn't set well with me, so by recommendation, I went to the Callahan store, and Lane had my phone & service fixed in about 15 minutes. I HIGHLY RECOMMEND this Verizon location and Lane.”
“I Stopped in the ATT store this morning for help with my phone. A young lady named Casey W. Was very nice, professional and knowledgeable. She helped me solve the situation with my phone. I have been a customer with ATT for over 20 years and this store helped me a lot. Casey was very good!”
“Ira Yamchuk is the only reason I’m still a Comcast/Xfinity customer. He was patient, kind, and empathetic to my situation. Factors outside of his control kept me at this location for almost two hours but he kept me updated every step of the way which made it easier to keep my patience in a difficult situation. I truly appreciate him! Thanks, Ira!!”
Open 24 hours
10115 Sherrill Blvd, Knoxville
Internet Service Providers
“Okay, we have Comcast, wow, and at&t for choices, Had all an got wow last. has had some ups and downs, but not as many as the other 2. I am very happy with my service, but if it happens to start increasing I will change my review.”
“They really needed more help but Haley & Amanda ? We’re doing best they could when I finally got called Robert was very helpful & got me a great rate which I had not been able to negotiate over a chat or the phone !! Thank you Robert ! There was like 12 people in front o f me some left - some said they waited almost an hour ! So glad I waited tho !”
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“Lori Mulokandov was very polite and friendly. She took the time to look into the issue I was having with my on line billing. Even though she was not able to fix the issue, she explained most likely what the problem was. That is a big help. She is a credit to Halls office.”