Mailbox Centers near Bon Air, VA

“Just wanted to say that every time I go here, I see Jacob providing top notch customer service. Always professional and kind, knowledgeable, goes out of his way to fix an issue, etc.”

“I want to strongly recommend the UPS Store on Gaskins/Gayton based on my repeated experiences there.

The staff at Gayton have always been professional, respectful, and helpful. They take time to explain shipping options clearly, answer questions, and make sure customers understand pricing and services before making decisions. I always feel like I am treated with patience and respect there, especially when handling important documents and notarizations.

After a recent experience at the Pump Rd location, the difference was very clear. I did not feel that I was given clear options or transparent explanations, and the overall communication and tone made the experience uncomfortable for me as a customer. I also did not feel the same level of professionalism or respect that I have consistently experienced at the Gayton location.

Because of this, I will ONLY be using the Gayton/Gaskins location going forward for shipping and notarization services.

If you want a location that is consistent, professional, and customer-focused, I highly recommend Gayton. It has been a much better and more reliable experience every time I’ve gone.”

“Jade was awesome! I print out a lot of from this location at Fairfax. Jade is always has great attitude and very helpful, especially with our prints! Thank you Jade!”

“Zachary was amazing helping me sort out 4 returns. Very very knowledgeable and patient !
Always come here for returns even though it is almost an hour from my home. Thank you so much Zachary”

“I want to give a 5 but can’t, yet, as a business customer. Staff is all very friendly, helpful and professional to the best of their ability. I say to the best of their ability because of what I will share below. Which is why I hope the owner reads this.

This location is in a high growth area where I assume demand for business mailboxes will increase. The store size will become a problem (is a problem during holiday periods) and the lack of store sophistication, particularly for business services, is a problem, compared to other locations.

Box renewal reminders and the ease of renewing the box annually is a challenge - really outdated process. I get phone calls but when I call back I get a busy signal often. Renewed over the phone but no method to email me a payment receipt?

Last Christmas this store was so overrun they couldn’t find one of my packages until February. Finally, I have always been able to buy stamps for business use at other UPS stores. This location never has any.”

“Devan was so compassionate with me, and went above and beyond to help me. I can’t express how much the kindness they showed me meant to me, but I just hope other customers treat them with the same respect and kindness they deserve. Thank you again Devan!!!!!”

“Alicia was very helpful and such a pleasure to work with. I was having a bit of a moment due to coming out to the facility during the rain, but she’d shown me positivity which was very encouraging to me.”

“The employees Cam and Kendall were so friendly and helpful they made my day. It was such a great return experience. Cam was efficient and friendly and Kendall assisted and was just as friendly as she was effective. They’re proof you can be all business and still make the customer feel welcome and valued.”

“I have never experienced service like this before. Neeja was absolutely wonderful. I arrived late for my appointment and felt anxious the entire drive there. However, she did not make me feel uncomfortable or draw attention to my delay in any way. Instead, she warmly reassured me by simply saying, “That’s okay.” Her kindness and genuine warmth immediately put me at ease. She truly made the experience exceptional.”

“While at this location, I will admit it’s somewhat small. It does the job for what you are looking for.

Yes, I have seen employees be short with the customers, but every time that has happened it is because the customer has an extreme attitude over something that these employees have nothing to do with and it was always 100% the corporate side which they have no control over .

Many times I have asked for recommendations and the employees are always on top of what is needed and have very fast answers .

This seems to be high and from time to time are out of boxes or envelopes, which is understandable seeing how many people come through here on a daily basis .”

“I would’ve given a 10 bc the service has always been great. But for an occurrence on 7/3/25 around 12:25pm. My mom brought the wrong package to the store to be returned. I called the store 25 minutes later to see if I could retrieve the package as it had just been delivered to our house that morning with new products. There were 2 employees working and I recognize both. I was told the package had already been picked up by the UPS truck & I’d have to call them directly to sort things out. That’s not the issue bc the problem was our mistake. The problem was I was lied to by the initial employee bc when I called UPS they said no the truck didn’t pick up until much later in the day & they could tell by the code I gave that the package was still in the Busy Street store #6354. I quickly called back and the other employee answered-thankfully! When I told him the package hadn’t been pu he was upfront and said there were close to 100 packages there and it was a high likelihood he wouldn’t find it. But he’d try. He called me back within minutes and had located it! What a lifesaver!!! His name is Edwin. He went above & beyond, was ethical, honest, and set my expectations. His taking a few extra minutes during his busy day to try to help me saved me so much time in rectifying what could’ve been a big time consuming effort on my part. I won’t mention the employee’s name who lied, was lazy, and unhelpful. But you’ve got the date & time so can research that to see who else was working. Edwin deserves a raise and a shout out! That’s the kind of employer you want on your team representing your company!”

“Fabulous plant beds maintained seasonally by the Salsbury Garden Club. Such a welcoming feature. There are also a few gorgeous lilies that were planted by a former employee that continue to bloom and grow. Check them out in June and the other plants that make this place shine!”

“I’ve always had a great experience at this post office. The staff is polite, helpful, and patient — even when the line gets long.
As someone who runs a local business (Let’s Party – we do kids’ entertainment across Virginia), I ship things regularly and really appreciate how understanding and professional the team is. Thank you for your excellent service!”