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“Excellent service. Driver was very pleasant and professional. Delivered 177 lb package to garage and it only took minutes. Package was in perfect condition. 100% pleased with service”
“Sheena was the best associate for my fingerprints. She even took my daughter to the bathroom while I was in a time crunch. She went above and beyond her job duties and now I’ll be able to continue in my high six figure job. Thanks Sheena!”
“I had issues with local store and what they were shipping. Estes employees were more than helpful in redirecting the items. Always helpful and did what they promised quickly.”
“Jade was awesome! I print out a lot of from this location at Fairfax. Jade is always has great attitude and very helpful, especially with our prints! Thank you Jade!”
“I’ve been coming to this Staples on Pump Road for years, and the customer service is consistently outstanding, but this last visit truly went above and beyond. I needed to have an item shipped to the store and held for about a week, and the manager, Jordan, handled every detail flawlessly. He stayed on top of everything and made the entire process smooth and stress-free. On top of that, I ran into a few complications with my order, and Jordan didn’t hesitate—he quickly figured it all out and got everything taken care of without any hassle. You can really tell this store is well-run and that the employees are treated well, everyone is friendly, helpful, and genuinely seems happy to be there.
11 out of 10 stars for Staples Short Pump! Highly recommend this location for both service and professionalism”
“Great service. Been using them for a few years and they always come through. They have the systems in place to fulfill for demading amazon selling. We can always see what is happening with our orders and merchandise on their online portal. Customer service is quick to respond to our requests and have helped us when we needed inventory worked on or inspected. They even came through and got shipments to Fedex when the fedex truck was not going to come to them during a blizzard. Nice group of people who care about their work..”
“I recently visited the UPS store in Richmond. Upon entering the store, noticed a que, what came shortly apparent to me was the quality, and calming professional manner in which Paul, dealt with each individual patron. As Paul was the only postal person at that time, he offer apologies, and reassurance it shouldn't take very long, and he was right! Paul, even took time to take care of a elderly patron whom appeared to be a frequent customer. The professionalism that Paul exhibited is very rare in my opinion, for that reason I made it my business to put pen to paper and let his supervisor know how satisfied I was with his excellet customer service.”
“I want to give a 5 but can’t, yet, as a business customer. Staff is all very friendly, helpful and professional to the best of their ability. I say to the best of their ability because of what I will share below. Which is why I hope the owner reads this.
This location is in a high growth area where I assume demand for business mailboxes will increase. The store size will become a problem (is a problem during holiday periods) and the lack of store sophistication, particularly for business services, is a problem, compared to other locations.
Box renewal reminders and the ease of renewing the box annually is a challenge - really outdated process. I get phone calls but when I call back I get a busy signal often. Renewed over the phone but no method to email me a payment receipt?
Last Christmas this store was so overrun they couldn’t find one of my packages until February. Finally, I have always been able to buy stamps for business use at other UPS stores. This location never has any.”
“Had been waiting 4 months for this to arrive so when it made it to the terminal on a Friday and they said it would be delivered to my home on Monday, I asked if I could just come pick it up. Everyone was friendly and helpful, and I was in and out in no time!”
“Very helpful and personal experience, did not feel like a burden the man here took the time to speak with me find out what I needed for my specific situation and was very accommodating! Will definitely be coming here from now on!”
“Our company has used ODF for incoming and outgoing shipments for about a year now and the service is outstanding. Our rep is Marsha White and she makes shipping effortless. We don't even bother to get quotes from anyone else. The rates are always fair and the process is seamless. We can't say enough good things about ODF and we're so glad we found them.”
“Devan was so compassionate with me, and went above and beyond to help me. I can’t express how much the kindness they showed me meant to me, but I just hope other customers treat them with the same respect and kindness they deserve. Thank you again Devan!!!!!”
8:30AM - 7PM
5806 Grove Ave, Richmond
Shipping Centers
“Alicia was very helpful and such a pleasure to work with. I was having a bit of a moment due to coming out to the facility during the rain, but she’d shown me positivity which was very encouraging to me.”
“I recently shipped a large haul of various items (glassware, china, musical instruments, paintings) from the US to the UK. Mike was such a pleasure to work with - quick to get back to me with my concerns and willing to go above and beyond in helping me do this. Their custom crating and packing was top notch. Everything arrived in perfect order, and Mike kept me informed about the entire process. And best of all, the price was extremely reasonable. Will 100% work with them again for shipping!”
“The customer service at this location is absolutely unmatched! The store manager specifically helped us get our needed prints for a Sweet 16 that could've gone ary with this last minute need! I would absolutely do business here again!”
“Nice warehouse , esay back too dock , my appointment 8 am , am reached here 8:14 am they give me right time door , they start unloading quick very nice all person , I like it this place lineage”
“I feel proud to send my boxes because they are Responsible and thank you very much Rosa Amelia Vásquez and all those who work at DZ Cargo because my parcel from Richmond Virginia arrived safely in Honduras.”
“Today I had an excellent experience at this store. I went there to register for TSA precheck. I would strongly suggest making an appointment which you can do online. I actually went there as a walk-in. This department is busy with several people in line. The employee who helped me at the TSA pre-check counter was excellent. She was patient, competent and efficient .I am not very good at technology, and she walked me through and checked everything until I successfully completed the process. It is best to complete the application online if possible. It is also important to bring the proper documents. You either need to bring a up-to-date passport or a copy of a.real ID Drivers license with a certified copy of your birth certificate.
In addition to her help, two other employees approached me to offer assistance. Since I was a walk-in, another employee registered me and gave me a beeper. He did explain to me that people who came in with appointments would be given preference, but if I was willing to wait then I possibly could be seen. This was a wonderful and helpful customer service experience. It is sad to say, but this is surprising when it happens in this day and time.”
“I sold something on eBay that was an odd size. The employees found me a box that fit and, since it was an old box destined for the trash, they didn’t charge me for it. Very helpful and nice people.”
“I've been a box holder here for years. I do not have anything delivered to our physical address anymore. It's comforting that my mail and packages are safe and dry rather than sitting on my porch in the weather or free for porch pirates to grab. Hervie and his crew are always super helpful and friendly.”
“This is a great company I used them to ship my cars and it was my first time and they made my experience stress free and I will use them again because it was so amazing and I just want to say thank you so much ??”
8:30AM - 7PM
7330 Staples Mill Rd, Richmond
Shipping Centers
“NeAsia was working alone today and said when asked that she had been alone since 8:00 am. I was there around 1:00 and the line of customers kept growing. NeAsia could not have been more professional and helpful. She deserves recognition and maybe even a raise!”
“Riley was literally the most helpful assistant ever! Helped with trimming our prints, gave helpful advice on how to print cheaper (by ordering online), and, when it started pouring out, gave us a bag for our prints and some large plastic bags to use as makeshift ponchos. Genuinely such a pleasure to deal with :)
For the office itself, it's nice and well organized, color print quality is really good even on regular paper. First time in my life I didn't need to color correct my designs after a test print.”
“I went to Carytown Pack and Ship yesterday and Stephanie was absolutely amazing. I had several different things to mail, including an international package, and she walked me through everything. She helped with boxes, shipping options, and all the details. She was kind, helpful, and funny - a real pleasure to work with! This is definitely my new go-to spot. I also love that they display notecards by local artists. Such a nice touch. So excited to have discovered this place!”
“This is my favorite store. The manager himself completed my print order expediently. He is always helpful. I go there often because I do not have a printer at home.I use the copy machines, send packages, order office supplies. The Linder Chocolates at the register always “ call my name.”
The employees there are professional , competent and patient. I am an older person .My technology skills are limited. Therefore I do not use the self service option.I usually need help.
The location is very busy. Sometimes there is a wait if there are 10 or 12 customers in the store needing different services. The weight is a reasonable period of time”
“Excellent place for delivery. Located off Bells Road/Deep Water Terminal Rd. Inbound cardboard delivery located in building #4 on the far side of the property and downhill near I-95/ Powerlines. Check-in with forklift driver. Place can get busy and tight, go slow! Speed Limit 15 MPH. Dockworkers are awesome!”
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“I've never had an issue, but I rarely use any shipping places. I'm sure if you're a regular customer most anywhere then you're bound to have a problem. Over 25 years I have no issues.”