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“Big space with so much to offer and look at your ADHD is in check you might last for an hour.. sometimes there's only one person on register when there's thousand people waiting... Hope for customer service change in this economy...??❤️?”
“No self check out. But workers are polite.
Manager is super nice. Messy isles
Rough neighbor. I won't go at night.
It's close by my church ? Stealing is going on there.”
“Clean store,and lots of items available for purchase. The U-boats weren't blocking items like they are in other stores, and it didn't look trashy. They had a good selection of Rock Star drinks and the freezers are well stocked.”
“To the General Manager... The guy closing the store on August 2 2023 deserves a raise. Today is my second day in Virginia and i had to buy something extremely important to me and i thought you guys closed at 10. I got there and the guy met me at the door and asked me if i wanted to come in and he said "one minute' meaning he was willing to let me get what i needed before he closed. No other store or employee in my 44 years of life has done anything like this. going above and beyond to do his job and still have a great attitude about his job and towards custmers he dont even know. So, yes, This employee you have right now deserves recognition and im not talking about a simple thank you for being a Dollar General family member or a pizza party... He deserves a raise. Employees this good are seriously and extremely hard to find and you should let him know how thankful you are for having him on board.”
“Shayna and her team are very friendly and helpful. They went out of there way during merchandising there store to help me look for my product!! Absolutely a top notch store!! Will be coming here more often such a great friend store!!”
“General store for quick trips. This is one of the better looking stores,looking neat and organized. The prices have steadily increased over the years, but it's still a good place to shop.The staff is helpful and polite.They're usually stocked with the items I need but I have noticed cutbacks on sizes with increases in prices.The sales and bounceback coupons help a lot.
I have noticed that the clothing selection has changed- not too many new styles.
Overall I like this location better.”
“I have to say this one of the largest and well-stocked DT's I've been in. And I've been to a few. Fully stocked and kept clean, I'll frequent this location before many of the others. Good job.”
“Went searching for the cheap tennis shoes they used to carry. Black uppers with a black rubber sole for $12. None of the Family Dollar stores carry them anymore. They have a cheap tennis shoe that has a plastic sole that is slippery, especially on wet tile, or for going on a roof to clean it off. I went to 4 Family Dollar stores, and all they have are the slippery shoes or sandals. Check Walmart for a $15 tennis shoe cause no one else has any. The Shoe Department at Southern Shopping Center has overpriced tennis shoes, starting at about $45. Too high.”
“Today was the first time I was in the store and both the cashier and the store Manager Mrs. Lisa Were so kind and helpful. They guided me around, helped me find things I needed and things I didn’t need as usual with shopping :-) very pleasant to deal with and personable as nowadays you don’t receive too much customer service as Mrs. Lisa took time out of her schedule to assist me I’m gladly taking time out of mind to let everybody know how wonderful her team was.”
“Danielle and Von were SO helpful to me when I came in looking for some items and was in a hurry. They were absolutely fantastic, kind, professional, and as friendly as can be! I also noticed that the store was IMMACULATELY clean! It seem like all the other ones are cluttered and not that clean, but every time I come to this store, everything is put away properly on the shelves, and it’s just simply always immaculately clean! 5 stars!”
“7/25/21: I stopped by to pick up a few things. I've never been to this location before. There is a small parking lot & it's off of a busy street. The store was somewhat tidy & clean, but there were boxes everywhere which made it hard to maneuver with a rolling shopping cart. They had everything you could want almost. They didn't have a lot of the candy I was looking for. They have a frozen food section, refrigerated section, snacks, home goods, etc. The prices are decent as well. The cashier was ok. He wasn't the friendliest but wasn't mean either. He was the only staff member I saw in there the entire time. I was in and out with my things & on my way. I would definitely go back.”
“The front clerk Simon is the one of the best employees out there please promote him! He's very polite and well mannered! He has a high work energy! ✅✅✅”
“Cutest selection of home goods & food.
Great prices that don’t break the bank.
The ladies in the little creek rd store work so hard.
I appreciate seeing them when I stop in.”
“Always great to come here where you can get a bunch with reasonable prices. Love their milk quarts that dont need cooling while on sale. They're great when cold. You'll never know what new things you'll find for $1.25 every day.”
“This store is the best Dollar General store in Norfolk….nice clean …fully stocked and can you believe it wasn’t merchandise on carts sitting in your way I was very impressed with this location and too top it off the young man Derrick who checked me out was so awesome with great customer service …5 stars across the board ✅”
“I came here during a short vacation and found so many cute Easter items in stock. I had a basket full of items ready to check out but just my luck lightning strikes a tree which lands on a power line and cuts out power for the strip mall. I couldn’t check out so I asked the sales associates to please help me hold my basket so I can come back when power is restored. The next day power wasn’t restored. I came back two days later before going back home and my basket full of stuff was still on hold there. I was so relieved because other Dollar Trees in Norfolk didn’t have any of the items I wanted (yes, I went to all of them). Thank you, Ms. Tina, and another female employee for being so kind to hold the basket aside.”
“This is where I get all my jewelry repaired. He is reasonable, efficient, and respectful. I have this one piece that is so thin and keeps breaking, and he has been so kind and professional enough to repair it again. Excellent service !!”
“Never felt this about a dollar store, but I've left the place wanting to come back. Friendly staff and they seemed to know the regulars that came to the store. Recommend 10/10”
“The customer service was superb! The young lady gave me advice on what I should do when I told her my daughter and I were growing sunflowers! We had a little hiccup but she was very very respectful about it! Thank you again!”
8AM - 10PM
400 W 21st St, Norfolk
Discount Stores
“They had everything I was looking for and the employees were extremely helpful with smiles on their face! It was an amazing experience.? Thank you all??”
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“Couldn't believe the store was open again after it closed for a few months. New owners own it now. Very well stocked store with good prices on many items. Very kind and helpful employees and prices that make me want to return to buy treasures again.”