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“I have visited other branches but this branch is by far my choice! Mr Bulanadi and his staff are the best! Thank you for all for your wonderful customer service!! Mr. & Mrs. Peoples”
“Great staff and service, I would recommend it to anyone!! Good knowledgeable staff, friendly and helpful with their recommendations. Love to go in person, always ready to assist with your needs.”
“I enjoyed my experience at united bank opening up my new account and the associate that handled my account was knowledgeable, professional, polite & respectful. Thank you united bank!”
8:30AM - 5PM
6002 S Laburnum Ave, Richmond
Banks
“This branch has the best customer service and are very polite and make you feel comfortable with banking with them. So glad they handle my banking. They definitely make sure the “People Come First”!!!”
“I've been a member of Connects since 1970.You couldn't ask for a nicer group of people to work with.They were particularly gracious when my mom's health was declining.They look after their members.”
“Always impressed with the level of customer service and knowledge of employees. Top notch financial institution! Recommend them to any and everyone looking for a Credit Union.”
9AM - 4:30PM
1201 Broad Rock Blvd, Richmond
Banks
“I've been banking with 1st Advantage for about a year now....and I can say that they are very easy to work with and seem to love their job. From the tellers to loan officers everyone takes pride in their work! Mrs. Lynn McNeal stayed past her time to get my loan documentation together.... Awesome work !!!”
“I have been a long time member and truly appreciate the support Donna Washington gives me! She is so easy to talk to regarding my credit and helped me achieve my goal of purchasing a new car, along with multiple personal loans over the years. I will forever appreciate her top tier customer service! Thank you for all you do for me and my family Donna!”
“As always, Bank of America customer service is great. I walked in today without an appointment and was greeted and helped without waiting too long.
I've been a loyal customer for many years due to their great service and easy to use website. Thank you!”
“I drove a friend 4hrs to VACU who never made an appointment and I was very upset she never said anything to me. We called cust service & directed us to this branch & this place gracefully accommodated her as a walk-in even tho it was a last minute on a Saturday. Thank you for saving my sanity by making that trip a waste.”
“Leila she gave outstanding customer service with all the people she had in her line did everything that she could for her customers got a customers out here on time with a smile and she’s outstanding worker has a positive attitude, positive energy and she flows so so awesome and has good skills to be a manager when she decided to She’s outstanding, hard worker and always always when I come here. Good customer service is outstanding. She should be your customer service trainer. A blessing to her.”
“Call Federal Credit Union in #1 in my book! I’ve been with them for years and have had loans with them and never an issue. The employees are friendly, knowledgeable and eager to help you with whatever you need. I’ve tried other banks and credit unions and none compared to the service I get here.”
“Stopped by to get counter checks and the teller was very friendly and polite. I appreciated the great service and small talk. Nicest branch I have seen. Long time client”
“Excellent customer service! Had my wallet stolen and they helped me reestablish an account and felt very secure about the whole process. Glad I'm with them, can't recommend enough.”
“I utilized a video call w/ Malcolm to remedy an issue I was having with a debit/credit card activation. The problem was solved in a short period of time. I love that the video meeting was an option as it was easy and efficient.”
“You can bank on Atlantic Union Bank for great service! The manager, Matt Joyce, is a "joy" to work with! He assisted me with my banking issues and took the time to make sure I was satisfied. This location is conveniently located near Patterson & Three Chopt, it's seldom crowded and the drive thru is efficient. Taragy and Nicole are two of the bank tellers who are also very accommodating and cordial! These folks are banking pros, and the customer service is right on the money!”
“This is my main banking branch and everyone is super helpful. I had a delicate matter regarding opening and closing a business account and Katheryn Hepler was there to help from start to finish. Thank you for the help!”
“The team at the the Midlothian Atlantic Union Bank are both professional and friendly. They take the time to listen and work to resolve your problems. I recently experienced a security breach on a checking account and I was walked through the steps to both resolve the issue and related matters like direct deposited. It took considerable time and I never felt rushed or I was a problem, the made me feel like a valued customer.”
“I have been a client since the begining, and I must say Jackie is the Best Manager you've ever had. She is so professional and personable, also props to Greg and Rashida. They all take the time to get to know their customers. Great Team!!!!!!”
“Gregory helped me and had the patience of Jesus Christ. I have not been able to set this thing up on the phone forever and he effortlessly did it for me. I give him all the props. I really appreciate him. He needs a raise by the way.”
9AM - 5PM
3300 Pump Rd, Richmond
Banks
“I feel very happy for your good service in this branch after having gone to others where they did not want to serve me, I felt very discriminated against in that branch... and I went to another branch, arriving very kind service, they took the time to serve me and answer my questions, thank you Whitney Leigh for your good service, very kind with a great character. I came home very happy, workers like her should be in the other branches, good work Whitney... I recommend them ??”
9AM - 5PM
11720 W Broad St, Richmond
Banks
“I love going in this bank to conduct transactions. The staff are so pleasant and professional. There is a branch manager who clowns me about being a cowboys fan but it's all love and jokes and we always share a few laughs I do not recall her name but she is by far one of the most professional women I have ever met.”
“Kim S. Is truly amazing at what she does! She went out of her way to help us with opening an account and stayed very late to assist us with the process. She was kind and very helpful throughout the entire process.
Meena is also amazing! She is super sweet and makes you feel good when speaking with her.
Highly recommend this branch.”
8AM - 4:30AM
6090 Strathmore Rd Building 19, Richmond
Banks
“I spoke to 1-800 customer service today to get my account upgraded and was told incorrect information as I was looking at it online. So I called my local branch and got an amazing rep named Tray. I called to see if I could have my accounts upgraded thinking I would need to come into the branch. NOPE she did it right over the phone with EASE. Thanks for such great customer service!”
“Travis, the branch manager, went above and beyond for me. In general i always have a positive experience with Woodforest, much more than my past experience with with Wells flFarco and BOA. Keep on keepin on!”
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“Izzy was excellent. Incredibly helpful and personable. Went above and beyond to solve a problem we encountered while trying to open an account online. She made the experience easy and pleasant. Can’t say enough good things about her.”