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“Andrew is such a great customer service oriented individual. The company he works for hopefully recognizes the level repeat buyers that will come back because of his patience, respect and simple friendlessness. Do not go to the corporate store at valley view. Give Towers your business because that's where they actually care. Stay awesome Andrew!!”
“When I came they instantly fixed it it was stuck on a blue screen and he press the button on the side and It was instaly he does not charge u for small stuff like to reset it he does not have any Android charges right now and I like the way he designs the store”
“Wonderful customer service today from Jesse and Matt. Couldn't have asked for better in handling the difficulties encountered today. @Wireless Zone. Thank you again.”
“With great trepidation, I went to get a new phone yesterday. The last time I went was a long drawn out process that took an awfully long time which was compounded with worry for a sick fur baby waiting on me to get home. Yesterday's experience was completely the opposite. The young man who greeted us there, Alexander, was extremely knowledgeable, kind and set me up with a very affordable and plainly awesome phone that meets an exceeds my needs and expectations. He gave very helpful advice and made the whole experience very painless. Highly recommend this Verizon office!”
“ABSOLUTELY PHENOMENAL
Listen, this gentleman came out FROM HIS HOUSE to the shop to help me get my phone screen replaced. His brother had already left for the day (it was later in the day, so it is understandable) and I called. Absolutely one of the most kind people, expedient work with quality. The world could use more folks like him in it.
Also it was inexpensive with exceptional quality. I would rate it 10/10 if I could”
“Both Harrison and Damian
Exemplify customer service. Both have gone above and beyond any expectations. I am new to AT&T, I wish I had made the switch long ago...had I known the caliber of employees I would have the pleasure of dealing with I would have jumped off the Verizon smoke and mirrors show long ago. Very happy since making the move (I was with the other provider over 20 years) and that started at the retail level with Harrison and Damian leaving a very positive impression of AT& T.”
“Breon provided me the best service possible this morning for an unusual issue with my phone that took a bit to fix. He did this while trying to help other customers. He deserves a raise or a promotion!”
“The associate Justin was very helpful and friendly when the associates at the Vinton store were not. Give him a raise, I would have switched my provider over if it were not for him and his great customer service.”
“They are very knowledgeable. They have lots of older games for older systems. If you're looking to get your retro game play on they also sell consoles. I would strongly recommend them. Thank you.”
“My husband went in Saturday to change from Boost to Metro. The young man was super helpful and he got us all set up and in and out of there quickly. He also informed us abt the great benefits with having the top tier 70 a month package. Loved the whole experience”
“I have had us cellular for almost 15 years and not 1 time has us cellular let me down.
U S cellular goes places where I don't get service anywhere else. Thank you for being where no one else can go. Thank you”
“Marquice was awesome to work with, even though they were busy and assisting others he still let me know he would be right with me which made me feel invited into the store. Marquice was new to the role but excels already right off the bat. He closed a sale to which I was hesitant on and served me very well. I’m very happy with my new phone, which I was able to get the same day.”
“Good club retail where you can find most of your favorite brands at bulk discount prices verses Walmart. Usually very busy and hard to check out in the lines. Scan and go on the Sam’s Club App is a faster method and lets you check out and leave faster. Cafe is now only order through app which is convenient but difficult if you are relying on a phone device. Good location. Parking can be hard to get a close spot though. Overall a good experience.”
“They're very helpful and knowledgeable, helpful to this old lady who has no clue how to navigate technology. Thank goodness for your attentiveness to your schooling.”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“Car audio install was Amazing! Blaise Is so professional and does not try to up sale you like other Car Audio shops in Roanoke. I won't take my Car any where else! I'll add photos as soon as the work is complete! FYI: to management, Blaise deserves am raise and promotion!!! He's that good!”
“Best T-Mobile store I've ever been to, from West Coast to East Coast. Hadleigh, Lee and David are 100% experts and always fun when it comes to fixing my various phone annoyances. 10 Stars!”
“Kevin helped me upgrade my mother's very old phone today. He was so helpful and went out of his way to set up her new home screen to make it as similar as possible to her old phone after going out of his way to transfer her photos and contacts. He even thought to increase the font size to match her old phone. Thanks, Kevin!!”
“I have to let the world know about my girl Alexandra doing her thing at the metro store on Williamson Rd in Roanoke. I had a phone stolen and needed to transfer that number to my new metro phone I had purchased. I kept getting told by customer service that I had to go into a store to override the one time pin thing. I went to several stores in VA and NC and not one single person working helped me. Customer service would tell me they couldn't do certain things to get I to the account or the stores would say they couldn't do anything. I walked into this store explained the situation and not only did Alexsandra help me. She helped me and explained exactly what needed to happen to get this done in the easiest way possible including telling customer service who I had on the phone what they needed to do to help me. I had been literally living a nightmare trying to get this done and she was able to help me without any of the issues that I was being told by everyone else. I was about to give up on this carrier and be done but Alexsandra is why I am staying. She will help you if you got issues going on with your account and she will make sure you don't get shut down by customer service. She saved my life because now I can get access to all my important things on my phone that was causing me a lot of issues. I can't thank her enough and for real this lady needs to be given her own store because she is amazing. She did in 5 mins what 20 people couldn't do in 2 weeks. Don't waste your time going to any other store. Go here and you will see it was worth it. Thanks Alexsandra! Your awesome!”
“They are always there with answers and helping hand. Always polite and friendly. It reminds me of the way a business used to be run with respect and knowledge. She is an awesome human being. Many people could go far in the business world if they followed her example. God bless you and keep it up”
“The reps you had working there last Saturday (3/1/25) are amazing. I brought my 14 year old daughter in who had just switched from the iPhone SE to the iPhone 14 plus. She had trouble transferring her icloud information over making it to where the phone couldn't even call or text. They worked their magic and got the cellular portion of her phone working. We did have to deal with Apple last week but Tmobile has no control over that. They did all they could, and fast. I'm very grateful for them. I've been with Tmobile since it was Sprint in 2017. It's reps like this that keep me with Tmobile. Thank you to that kind woman with the fun piercings and man with the dark hair. Sorry I can't remember names :( but you all are awesome!!!!”
“Boost has the best prices on replacement phones in the area. I've been with a ton of other providers, but I go through 3+ phones a year (I work a physical labor job). I suppose I could always go the "phone insurance" route, but even then they only replace your phone so much. I would much rather buy a cheap 40.00 replacement smart phone that'll last me until I crack the screen or drown it with water then have to fork out 180.00 for the cheapest new phone if I was with another group (cough cough TMobile)”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
“Michael is a rock star manager at this location. I've sought his help whenever I have a phone or service question ever since I bought a phone from him in 2021. More recently, he and another terrific manager at a location in New Orleans coordinated the return of my lost iPhone for no reason other than being good, helpful people. There was nothing in it for either of them. Michael is knowledgeable and always goes the extra mile. Lauren is also an asset to this location. She helped while Michael was not at the store and facilitated a complicated merchandise refund. This location is the reason I use T-Mobile. Their customer service is more "Mom and Pop" than large corporation. Great job!!”
“Great customer service. Was pretty busy when I arrived, but there's lots of stuff to look at and play with while waiting.
The associates were very personable, and seemed to show a genuine interest in making sure that each customer received the time, and service they required.
When my turn came, I have to say the associate that assisted me was awesome.
They helped with picking a phone, updating my plan, and setting everything up.
Great experience. Thank you so much.”
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“John Melki went above and beyond to help me with some issues, and set me up on a new phone within an hour. It was affordable and easy to upgrade. Will visit this store again if I have any future issues”