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10:30AM - 7:30PM
20001 Aurora Ave N Suite A, Shoreline
Mobile Phone Accessories
“I worked with Noor (apologies for any misspelling!), who didn't try once but three times, to find me the correct glass front for the Samsung note 10+, because most of the local sellers were using a screen with a weird bezel instead of extending from edge to edge. He went out of his way to try to find the right screen replacement, going as far as ordering a replacement out of country, and he walked me through the process so I understood in layman's terms what he was doing and why. He was a really down to earth guy to chat with and was very personable and easy going. I walked out with a perfect note 10+ screen replacement and highly recommend using them.”
“I thought my screen was cracked, but it wasn’t. The screen protector saved it. I got a new protector for only $30 and was on my way with an essentially new phone. I like the life time guarantee.”
“Had a very good experience at this store. We were helped quickly with kindness, and we were provided with information and different options so we could make informed decisions. Best ATT experience I’ve ever had.”
“I came in to The Cloud with a totally "dead" computer and within half an hour it was revived, efficiently, kindly and at a very reasonable price. If something happens again, I shall certainly return, and I warmly recommend.”
“There was an issue on the back end of getting my service switched over and upgrading to a new iPhone but Brooke spent literally HOURS getting everything cleared up for me. Thanks, Brooke!”
“Went in to get a new phone and was helped by Serigne G who was wonderful! He was very knowledgeable, friendly, and was very patient in helping me set up my new phone! It was hands down the best experience I’ve had in an AT&T store ever :)”
“Excellent service. I took an iPhone 13 Pro Max to be repaired and I was very satisfied with the results. The employees of the guys they have there were very kind and very professional. But I must mention that they initially told me a delivery date, which was extended to four more days. Otherwise, highly recommended. Very professional. In fact, I am going to take an iPhone 11 Pro Max to be repaired. Thank you, guys.”
“Got my phone screen repaired here. The process was very quick, they were able to replace my screen within an hour of me walking into the store. Additionally, the staff were very kind and helpful.”
“Had the best experience at this Verizon retailer. These things can be a hassle, but our sales associate, Nolan, took really good care of us. We had a somewhat complex transaction - moving 2 lines off of one account to a new account, moving one line to a different phone, and purchasing a new phone. It took a while, but that was to be expected. Overall, very happy with the friendly, competent service we received from Nolan at this store!”
“Tyler was extremely helpful. I had problems at another AT&T store when I went in to ask a couple of questions about by 15 plus year cell phone plan. Not only did I talk to him in person but probably talked to him by phone 5-6 times. He was extremely patient and helped to answer my questions and helped me until I understood my plan. After my experience at the other store I was ready to walk away from AT&T and look for another carrier. Tyler helped me to make sense of everything and did not stop until I felt good about my plan. AT&T is extremely lucky to have Tyler as their employee. He definitely went above and beyond!”
“Very patient and helpful even though i clearly come in closed to the close time. Really appreciate the transparency in the solution and information, will def revisit.”
“We are at the Verizon store now. The staff is super helpful and very knowledgeable and just helps save us a ton of money. We worked with Joseph and can’t complement him enough for what is typically a horrible experience.”
“Wei-ing is a FANTASTIC consultant. We came in short of time and he made sure to inform us of all the information we would need to gather to switch providers.When we returned, he took the time to inform us about all our options and the benefits and drawbacks of each. Switching providers was proving to be a challenge. He was patient and kind through the entire process and we all celebrated the successful transfers as they finally went through.We had such a great experience!Thank you, Wei-ing!”
“I am so pleased with the service I received today. Long story about how my phone’s protective screen was shattered a bit (DON’T Pump gas, put your phone on the top and drive onto the highway?). I’ve always gone to AT&T for assistance.
Today, Scarlett answered the phone and checked to make sure a new cover was in stock..so nice to speak with. I went in after work and Caitlin cleaned everything, installed new cover and I was in and out in 10 minutes!
I know you can buy stuff online, but, because I got my phone there, the cover was $10 and professionally repaired.
Pretty great!
Oh, and if you’re thinking about Otter Box for a phone-so worth it. At least 10 cars probably drove over my phone before I found it!
Thank you for lovely service?
Carrie Connolly”
“Our heartfelt thank you to Andre, Sheikh and Vivek at the Northgate,Seattle, Wa AT&T! Each of them helped problem-solve a very difficult error, and in the end, we invested in a Wi-Fi solution and a tablet to facilitate our lives in rural Blaine, Wa.
Believe me when I say, these men are the best! We are happy!”
“Malcolm was an amazing help. Extremely polite every time we were in the store and exceptionally knowledgeable as well as helpful. I had a very tedious on going interaction with att trying to upgrade a phone these last two days and not only did Malcolm jump right up as soon as he saw us walk in he also remembered us in what felt like warm regards from the day before and was able to swiftly help us finalize the upgrading process. He also had a vast amount of knowledge about how the interworkings of the company operates and was able to offer me a multitude of options to meet my needs. 10/10 probably one of the overall best experiences I have had in an att store.”
“Spencer was the most competent, real, and kindest representative we have EVER dealt with at a Verizon store, and we've unfortunately dealt with quite a few. Spencer rocks!”
“This is a five star review for Cory, although I don’t know if this is the correct spelling. From the moment I walked in the door he made a great connection, was with me the whole way through using a warranty, replace my lost phone, and also had excellent technical support skills. He remembered and greeted me when I came in the next day, and I was very disappointed to find out he wasn’t there the third day. Thanks again, my phone is finally set up after I was referred back to Apple today…”
“I am so Glad Kyle has helped me. He is the BEST. I am phone challenged he was so patient and a nice gentleman to help me. I will refer all my Verizon friends to this store”
“The team at Alderwood Mall is awesome! We purchased a new phone and older phone was so old that moving data was a real challenge. They worked with us through all the issues and were able to get the new phone set up to seamlessly replace the old one. Great staff and support all around!”
“I had a very good experience. I was not planning to make a trade on spot. But working with Kailani was so positive that I made the decision for two upgrades. She was professional, kind, respectful and also very knowledgeable. although it took a while to address the challenges, I truly enjoyed working with her. Thank you!”
“Amazing service at this location today by Nyair Cleveland. We haven’t been happy with our Verizon service for the last year so decided to try something different with Cricket. We didn’t even have our phone #’s ported yet and Nyair was able to advise us through it and get set up with 3 new lines (including an Apple Watch) in less than an hour. He was extremely thorough making sure everything was working exactly right before we left. He was friendly, answered all our questions and made what is by nature a tedious task more enjoyable. Thanks Nyair!”
“I was struggling with my email for a long time with my email. Then I came in the Bellevue square att and Gabriel took one minute of his time to fix the problem. Wow,I should have came here earlier.”
“I tried ordering a phone online. After too many failed attempts with stock, availability, and page refreshing on its own. I called Kirkland location and made an appointment with Stevie. Went in 45 minutes later. He helped me right away, had me set up with a phone in minutes. He then proceeded to sync all my phone information to the new phone, put on a screen protector, and found me a sale $10 phone case all in one short visit. He was refreshing to chat with and very personable. Absolutely recommend going to see Stevie if you go in store. The other folks were very friendly as well. Would recommend if your impatient person, make an appointment, since that location is so central, don't be upset that you didn't preplan. Also, if you do plan to purchase, call in advance to make sure they have the product as I did before I made the trek.”
“I used to work for this company and had service with them for 7 years still strong. HIGHLY recommend .. No contract .. Month to month... Customer Service is phenomenal.Whatever phone you buy you own outright. You can upgrade whenever you want just turn off phone, take out sim, put sim in new phone, turn on and make a call. It associates phone with sim. NEVER take out sim or memory card with phone on .. It will make it corrupted and any pics or files will be lost forever.”
“Sapphire was great!! She was bubbly, energetic and made sure my concerns were addressed and looked into while I transferred over from T-Mobile. I’ll definitely stay with AT&T for a while since I enjoy the coverage, and the home internet they provide!!! 35 a month for internet since my address qualified?! I’m sold on that!! Got tired of paying for Xfinity and comcast.”
“Had a problem with my iPhone not taking photos. Michael explained the problem and I decided to upgrade since it was an old XR. Received a new phone with no monthly increase. Well done Michael. Much appreciated.”
“The after sale service is amazing
He knows what he is doing and boom boom boom, everything is done and got me a rental too?? So thankful. Hopefully I can get my luggage back soon.”
“This place has all the stuff for most Seattle sports teams and my kids love it. The staff there is cool and not only know their sports stuff but the store inside and out. Made it really easy to find and get the correct Metcalf jerseys for my two boys. I've also returned a couple things and it's super easy. Highly recommend.”
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“I'm at senior center in shoreline and I was being helped with my tech. With fikra and he has done an amazing job today to help me to navigate my phone help in my computer. I'm very grateful and very thankful for his knowledge. His wisdom and how patiently he guides me. He teaches me and he helps me. I appreciate all the hard work that he is doing on. I'll be half might be up in many other seniors. And I'm very thankful and grateful for his kind and hard work here. Thank you. Figure out for all that you have. Update for me.”