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“Phenomenal crew! I was taken care of promptly after I had some minor problems upgrading to a new device online. Kayla and the gang set me up with my new device and got my trade in squared away in less than 30 minutes, everyone was friendly and super helpful. I'll certainly be back here of any assirance I may need in the future, thanks again friends!”
“Excellent service. I took an iPhone 13 Pro Max to be repaired and I was very satisfied with the results. The employees of the guys they have there were very kind and very professional. But I must mention that they initially told me a delivery date, which was extended to four more days. Otherwise, highly recommended. Very professional. In fact, I am going to take an iPhone 11 Pro Max to be repaired. Thank you, guys.”
“Had the best experience at this Verizon retailer. These things can be a hassle, but our sales associate, Nolan, took really good care of us. We had a somewhat complex transaction - moving 2 lines off of one account to a new account, moving one line to a different phone, and purchasing a new phone. It took a while, but that was to be expected. Overall, very happy with the friendly, competent service we received from Nolan at this store!”
“I came into Verizon at Broadway in Everett, and worked with Tim.
I am so incredibly thankful for the service and help I got,will tell all my friends about the customer service here,thank you!!”
“Amanda helped both me and fiancé get set up with trading in our old phones for the new one. She broke down the amount before discounts and after discounts. She even helped with getting me connect to FirstNet!! 10/10 service!!”
“Tyler was extremely helpful. I had problems at another AT&T store when I went in to ask a couple of questions about by 15 plus year cell phone plan. Not only did I talk to him in person but probably talked to him by phone 5-6 times. He was extremely patient and helped to answer my questions and helped me until I understood my plan. After my experience at the other store I was ready to walk away from AT&T and look for another carrier. Tyler helped me to make sense of everything and did not stop until I felt good about my plan. AT&T is extremely lucky to have Tyler as their employee. He definitely went above and beyond!”
“Great job Justin and Fernando!!! They tried to hook me up with two home internet boxes but they couldn't make it happen. Not because of their efforts the boxes wouldn't since to my account. Shout out to Justin for lowering my bill!!!”
“Xami was an AMAZING associate. She stayed with use hours trying to get my phone working! I wish all employees had her determination and customer service. I will definitely travel to have her help me specifically for any issues with my phone service!”
“2 very nice guys were helping me get my new iphone14. They were both very kind and helpful. Christian was the one that was helping me directly and Tyler (I think that was his name) was the other. Excellent customer service!”
“Jack was absolutely kind and helpful, we were dealing with a complex situation and he really took the time and walked us through things and made sure we understood all of our options. He handled phone calls and walk ins as they came in with a smile and patience. We are so thankful for his help. :)”
“Spencer was the most competent, real, and kindest representative we have EVER dealt with at a Verizon store, and we've unfortunately dealt with quite a few. Spencer rocks!”
“My husband and I are not very computer-literate. In fact, my husband has never owned a smart phone. We came into the Lake Stevens store on Saturday, June 1, so that I could switch from my iphone 7 to my new iphone 14, whereupon my husband could switch from his FLIP-phone to my old iphone 7. This was not an easy task, especially when dealing with tech-challenged people like us, but Tyler was SO patient and SO helpful! We could not thank him enough for going above and beyond for us! Thank you, Tyler!!”
“The sales rep. Montavya was very savy she knew her inventory and products! I was quickly educated on the plans available to me. Thankfully I feel confident I will be able to make a informed purchase, thanks to Montavya's efforts and professionalism!”
“Associates are courteous, knowledgeable, and proficient. It’s convenient for stopping in to receive answers to your questions with follow through of reliable services.”
“I wouldn’t suggest any other Verizon store if you’re looking for an upgrade. When I went, Nadia had helped me with the entire process and saved me literal hundreds of dollars and was super clear about payment processing.”
“Sapphire was great!! She was bubbly, energetic and made sure my concerns were addressed and looked into while I transferred over from T-Mobile. I’ll definitely stay with AT&T for a while since I enjoy the coverage, and the home internet they provide!!! 35 a month for internet since my address qualified?! I’m sold on that!! Got tired of paying for Xfinity and comcast.”
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“I would just like to say that every employee in the store has gone above and beyond to help me work out an Issue. My faith has been restored with Verizon, I was ready to jump ship, and George specifically restored that faith.
I think if I had any critiques, it would be when calling to speak to somebody in our Own country, That’s where my frustration lies, also where I was ready to leave Verizon, because I was unable to get the help through the people that did not understand what I was trying to explain.”