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“I had the pleasure of working with Ethan today when I came in for help transferring a new SIM into my new phone. Ethan knew just what to do and got me up and running in no time. He is knowlegable, professional, and most importantly...customer service is not a lost art with Ethan. Companies take note, this is what keeps your customers coming back! AI and Chatbots are great and they have their place, but never forget the power of a real person connecting with your customers.”
10AM - 6:30PM
15011 Aurora Ave N, Shoreline
Mobile Phone Accessories
“I spilled water on my laptop, and it started to smell bad. I took it to other repair shops, and they told me to buy a new computer. Then I came here. He was very confident and said he could fix it.
He checked my laptop and explained the problem. I chose the express service. I sat there and watched him do the repair. It was amazing to see his soldering work.He fixed my laptop and saved all my data. My data was more important to me than the laptop. Thank you for the great service. I highly recommend this place!”
“Went inside not even take 5min talk to the gentleman at the front desk, exchanged information totototo. Approved $1 down for finance. I recommend this place for everyone”
“Had an excellent experience at this AT&T store. Paige helped me with my business account, and she was amazing! Knowledgeable in both personal and business services, patient, and very professional. She explained everything clearly and made the whole process smooth and stress‑free. Great customer service all around. Highly recommend asking for Paige!”
“Amazing customer service! The Nordstrom of cell phone companies! They went above and beyond to help me find the BEST deal and also set up my son’s new phone! Thank you!”
“Niko is GREAT, he has a great attitude, he is very calm, very professional and I hugely appreciate that! Qualities as simple and basic is that are still hard to find; Niko is now my go-to Verizon point of contact and I highly recommend him if you need any sort of support with dealing with Verizon!
For anyone having a hard time with a big company like this, you are not alone - for some ungodly reason they make it super complicated and frustrating. But having someone like Niko to talk to and get information from is a huge help.”
“Wei-ing is a FANTASTIC consultant. We came in short of time and he made sure to inform us of all the information we would need to gather to switch providers.When we returned, he took the time to inform us about all our options and the benefits and drawbacks of each. Switching providers was proving to be a challenge. He was patient and kind through the entire process and we all celebrated the successful transfers as they finally went through.We had such a great experience!Thank you, Wei-ing!”
“Had an amazing experience with Samuel, he was professional and helped me know that I was in good hands. I’ve had my issues with other phone stores but this was my first time going into one and feeling completely at ease rather than worried about how I’ll be taken advantage of. Fully happy with my new plan and Verizon service is going much much better.”
“We came to the Edmonds store for assistance in finalizing unlocking our phone after having paid everything off. Even though Michael was ultimately unable to help us unlock the phone having tried the online option, they were immensely helpful and professional.
Unfortunately, we did not have the same experience with the Lynnwood store at the mall who were downright rude when we called them this morning. I would rate the Lynnwood store’s customer service as abominable. Why would we continue to pay $500/month for this type of service?
Overall, I highly recommend the Edmond store for your service and strongly advise you avoid the Edmonds store. For context, this is the first bad review I’ve posted online in my entire life.”
“Christopher was extremely helpful and went above and beyond to help us resolve an issue with our account information. If he is not the manager he needs to be because he is extremely good at his job with incredible people skills. 10/10 simply because of Christopher, if you come here ask for him he’s awesome.”
“My first time going into a phone store and not feeling like I’m paying for more than what I received. A huge thank you to Colby for his time, his patience, and positive attitude in helping me switch to ATT. I highly recommend this location but I especially recommend Colby, he actually knew what he was doing, I didn’t feel rushed out of the store by him, he made sure my needs were met with my new phone, it was a refreshing experience.”
“Visit on Oct 2025
Reasonable prices, friendly staff. I value expediency, skill & reasonable prices for services rendered so, even if they were just meh & not friendly, honestly I'd be cool with it.
Needed battery change for Samsung Galaxy S23+. Battery was swollen & over heating. Reasonable prices. Went in, paid for it. Took a day to order battery. Day after that, I went in and they swapped it out on the spot, no more than 10 minutes. In and out. It's May 2026 & phone still going strong. No more overheating, phone freezing or any issues at all. 10/10 for me.”
“Xami was an AMAZING associate. She stayed with use hours trying to get my phone working! I wish all employees had her determination and customer service. I will definitely travel to have her help me specifically for any issues with my phone service!”
“Had the best experience at this location with Tyler. He was incredibly helpful, kind, and made a seemingly mundane task the best part of our afternoon. Highly recommend!”
“Went in super last minute to swap out a phone with no appointment. Got exactly what I needed and quickly. Ethan was very helpful- so happy I decided to stop in. Thank you!”
“Switched carriers after 20(?) years. Cut phone bill in half . $80 to$38! Some apps didn't transfer, calls not going through at first. Staff got me up , going!”
“Genesis is an amazing manager. Today I was in there while a customer was drunk and belligerent saying his internet was not working which it was and saying his calls weren’t working which they were she gave him multiple other options. I came to the conclusion he was drunk she called security and he was asked to leave. She made me feel safe and comfortable and took care of that customer very respectfully for the disrespect they were carrying. She definitely deserves a raise.
Update:
Seems like “Caleb” also left a review not even correctly stating what occurred but i just wanted to come and say what actually happened.
Genesis is amazing
15+ years at cricket stayed because of her”
“I used to work for this company and had service with them for 7 years still strong. HIGHLY recommend .. No contract .. Month to month... Customer Service is phenomenal.Whatever phone you buy you own outright. You can upgrade whenever you want just turn off phone, take out sim, put sim in new phone, turn on and make a call. It associates phone with sim. NEVER take out sim or memory card with phone on .. It will make it corrupted and any pics or files will be lost forever.”
“Very happy with my whole experience at Thrasher’s Corner AT&T Store! Omar, Emma & one other person were very focused on handling all my requests & some glitches.
My iPhone 15 had been stolen the day before, but they quickly got my older phone set up. Also let me know about 55+ specials on internet & signed me up. THANKS to all!
Q
26 years with AT&T”
“The college kid who helped me was very helpful about lowering bill and had an answer for me on the scenario of any changes or not.. I also asked recommendation about the lowest but bargain iPhone and also gives me what option and cost difference scenario if I got upgrade with insurance or none and k was please with his knowledge except felt bad on not getting the phone the day of but I said I would follow up”
“My iphone died out of nowhere, and I was having issues getting my new phone set up and icloud problems. I went into the Alderwood Mall store expecting another headache, and instead, was in and out of there in 10min with my phone hooked up and working perfectly. Jasson was super friendly and knowledgeable, and made this by far the best Tmobile experience I've ever had. Please give this man a raise.”
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“Dropped off my iPad that “ died” on Tuesday. He said ready Thursday. Wednesday, he called & said it’s ready. Fast, reasonable price, nice man. Can’t ask for more.”