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“Diego was really looking at what was best for me and patiently explained everything along the way. He pointed out the best ways to take of advantage of what Verizon had to offer. His expertise with tecnical knowledge went far beyond just sales. With that he showed me so much more that my ner Samsung Galaxy 26 could do. Verizon is fortunate to have him!”
“What a great experience! Past experience with other providers has been pretty poor but the team at this store hit a home run with customer service. They went above and beyond to answer our questions and help get us set-up with our new service and devices. I will 100% pick this store in the future!!!!”
“I first talked with Fernando over the phone, he was very knowledgeable and helpful with all my questions. My in store experience with Maddy was wonderful, everything was done in a timely matter and Maddy was very professional.”
“Very good service at this location; Abram did a very good job in explaining everything to us, and stayed late to help us an hour after close. Very kind employees!”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Jon at Sun Prairie did an amazing job for us trading in 2 phones. Very knowledgeable, and just a very nice and personable guy. Thanks for making the process so easy.”
“I was having email problems with my iPhone purchased here and your in-store representative James was tremendous in getting it resolved I’m a way I never could have done.
My wife and I have purchased our iPhones at you McFarland store since our very first ones, and your representatives have helped us many times through issues along the way— they’re champs!”
“Great service, great price. This company knows your name as a customer and cares about your business. They called us to see if we were having issues, we were and they fixed it at no cost. I should have paid something because I think it was a normal wear item. The fact that they covered it speaks volumes about their commitment to the customer. Thank you 4 lakes.”
8AM - 4:30PM
1113 Stephenson Ln, Waunakee
Internet Service Providers
“I went into the Spectrum store to swap out my 8 year old equipment after the customer service representative on the general hotline number set up the appointment for me. There was no line and someone greeted me immediately and the transaction went quickly and smoothly. He answered a couple of questions I had and I left. I have yet to set up my modem and router but it's supposed to be exactly like the old ones. I haven't had any issues with spectrum so I'll be keeping them.”
“UpNet has great customer service. They were very helpful at the beginning when we were looking for service. They were also very quick to solve any issues when service was down, while keeping us informed throughout. Love that it’s a smaller family business, which is why I think they work so hard to keep their customers happy! We are sadly leaving them, only because we live in an area that just can’t get the speed our family needs now. Would definitely go back to them in the future, if we were to move to a different location.”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
“Harrison, in Customer Service, is the epitome of Customer Service! He assisted me in making the change from ResTech TV service to Directv and answered all of my questions, making me feel comfortable no matter what I asked. He is extremely knowledgeable and willing to go the extra mile to find answers if they were not readily available. He checked to make sure I was getting the best prices on the components in the package I decided upon. He is super personable and friendly. I just felt so good working with him and I knew he was doing his best to make me informed and feel positive about the change. I wish all Customer Service Representatives were as capable and enjoyable to deal with as he is.”
“Traveled across town to pick up my free T-Mobile blanket. They seemed to add an extra staff person to promptly attend to customers like me (•‿•)”
“I went to this store on 1/27 with my mom to help her upgrade her phone because she is not the most technologically-literate person. She typically feels best when I can be there to make sure she understands everything and isn't taken advantage of. We had a wonderful experience with Deion, so I wanted to be sure to shout him out. He was extremely patient and kind, never condescending, and thorough without being pushy or overly upselling. He was very helpful and genuine, and didn't make us feel rushed. It was refreshing to have an experience like this.”
“I cant THANK SETH, MAUVE and EMILIANO enough for yesterday! I came in because my snowblower ate my phone- UGH.
The first time I arrived at the store yesterday, another rep was helping me. He was the worst. He was a complete jerk. You could tell he didn't want to be at work- but that's not the Customers fault.
I left pissed. I went to find a phone to start my insurance claim and came back to the store desperately, because in the Medical Field and being on call you need a PHONE! This is when SETH, MAUVE and EMILIANO STEPPED IN. They were calm, as I was a mess. Seth had so many good ideas to get me up and running again. I cant thank you enough you three, for going above and beyond to help me in my panic moment. I hope this reaches your Manager.
For customers... ASK FOR ANY OF THESE THREE WHEN YOU NEED ASSISTANCE at US Cellular on Washington Madison East. They will not disappoint!
From the bottom of my heart, thank you! I hope the Pizza reached you guys and it was delicious!”
“When I moved into my new apartment the internet was consistently running at 11Mbps even though I was paying for 250. I reached out and they had come to fix the wiring the next day! Great customer service!”
“Max is always incredibly helpful! I need to get my phone screen fixed a lot and every time he’s there with a smile on his face and ready to help! :) Could not recommend more!”
“While the check-in process could be a little more clear at the entrance, I was in/ out of the store in about 30 minutes or so. The wait time was completely reasonable as there were three agents working. At first, I was a little hesitant to sign up for the streaming service that brought me in ,but Kevin remained patient, answered all my questions, and in the end put on a nice presentation. I’d go back and see him again for the mobile service which he was not at all pushy about upselling! Well done! It’s really simple, don’t be a goober and these folks will be nice to you back. It’s very possible that this store is busy on the weekends so plan ahead.”
“We were a little hesitant due to the poor reviews the store had, but we received excellent service from Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans.
I can’t speak for the other staff, but we really appreciated Aaron and Colton’s help and would highly recommend them!”
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“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”