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“The cleanest and nicest storage facility we’ve ever seen! Alicia is extremely knowledgeable, professional, and accommodating! We will definitely refer people to this place! Thanks Extra Space Storage!”
“This store is great! The manager David is always on top of things and Gupreet, one of their employees is so friendly and pleasant to deal with! My Mom use to go to a different location and I finally got her to start coming here. They are fast, friendly and consistent. I will of course keep coming and tell anyone I know that this is THE best UPS Store location!”
“Sam and Mike are absolutely amazing! I went in to have my great grandmas china shipped to New York, I was pretty nervous about it as it is irreplaceable, and they assured me it was in safe hands. They did an amazing job at boxing it, and it was delivered today in perfect condition! I am so glad that I chose to do business at this ups store, as Sam and Mike are both AMAZING employees!”
“Great service! The staff are very friendly, welcoming and most importantly, thorough. They seem to have everything you could need to make shipping easy and hassle free. I also appreciated them mentioning their other services. Will be back in the future.”
“I had a great experience working with The UPS Store team on a full-color poster project for a musician’s upcoming event. We needed posters printed and laminated, and their team made the process easy from start to finish.
They helped me talk through options, quickly shared the file specs I needed, and had the entire project ready within 24 hours. I was picking up the finished posters the next day!
It is so convenient to have a professional printer I can count on for projects like this. Thank you to the whole team — you were all great to work with. Highly recommend for small or larger print projects!”
“Pace was incredible!! The best customer service experience. I had to stay within a budget and he helped me strategize how I could fit everything in one box and stay within my budget. I originally went to FedEX and they weren’t willing to help me. I’m so glad I went to UPS their rates were better and so was their customer service.”
“These guys are absolutely great. Professional, friendly and organized. Just when you think it can’t get any better, It gets better. This is a very fun place to do business because you never have to worry about any problems. Keep up the good work…”
“Had a great experience booking with Lux Offices! The scheduling process was simple and seamless, the team was easy to work with, and the room accommodations were excellent.
We had everything we needed for a productive meeting - complete privacy and the ability to easily share presentations on the TVs in the room. Highly recommend!”
8:30AM - 4:30PM
18291 N Pima Rd, Scottsdale
Mailbox Centers
“Lori the owner went out of her way to explain the different options and packing styles available. We compared pricing and made the best decision. That personal touch is appreciated.”
“Andy always looks out for me. Reminds me of the tv show Cheers where everyone knows your names. I enjoy now having to check my mail box. Also really like Chai, super friendly guy who will get my mail when I forget my key. Love this place!”
“This place has been my second office for months now after relocating to Scottsdale Arizona.
Everyone in there has been exceptionally helpful and quickly tries to get everyone in and out. This place is crazy busy but I have watched these guys connect and always say hello when you come in.”
“I cannot say enough about the UPS STORE LOCATED AT PINNACLE PICK AND PIMA. I WILL LIKE TO CONGRATULATE ONE OF YOU BEST EMPLOYEES. HIS NAME IS ‘ TRAVIS”. He is professional, friendly , cordial and always makes me feel welcome to the store. His great smile is full of honesty ,happy to be working for our needs as a customer. If the store is busy Travis alway makes sure that we are going to be attended in a faster way.
I live in the area of this great location making me feel safe and comfortable going to this store.
I tell all my family and friends that this is the place to go. Thank and I hope he will be recognized by his fantastic work.”
“Erik provides exceptional service. Professional, helpful, and friendly. I found everything I needed and was in and out of the store quickly. Great place to go for supplies and shipping.”
“Highly recommend this family-owned business for all of your mailing, postal, packaging, fingerprint, and passport support needs! Thomas (retired Veteran) and his sister are just amazing. They are experts and competitively priced. Super professional, efficient, and knowledgeable! We will be coming here for all our needs going forward!”
“Yow! This place is great. I would have been standing in line forever at the post office but there was no line here and the staff was super nice. PLUS these people know what method is best. For whatever you’re sending.”
“Great Service!! I’m so glad I found Postalmax today when I needed to overnight a fed ex package for morning delivery. Best part - it costs me less to send it from this store then using my own account! I don’t know how they do it but illl definitely be back!”
“This review is for Doug, who helped me with returning my packages to headquarters after I attended a conference at the hotel. Doug was professional, efficient, and friendly. UPS is lucky to have him. Thanks Doug!”
“I hope the corporate UPS sees this review and I hope that every manager or owner of each franchise Location reads this review and takes it seriously… as a frequent user of UPS services I have landed on what is the absolute most top notch best UPS in the valley 8776 E. Shea Boulevard -the first thing I noticed is they have a CLEAN automatic door so there’s no more struggling with clumsy doors that are ridden with germs and dirt and fingerprints as is the case at of the UPS at 1924 E. Camelback Road or many others that I’ve attended… there’s a central in Camelback “location that is filthy and allows transients to hang out inside. There’s the Indian school location where the employee ancts furious that they have to put their phone down to help you! All of them are fraught with issues with minimal parking poor customer service and doors that are very difficult to open, especially for somebody who is handicapped such as myself. I love about this location as there’s plenty of parking and there is a number of handicap parking spots that allow for me to park in one of them. The automatic door is delightful. The fact that it is clean is also a pleasant surprise and every time I enter the store I realize that it’s worth my while to drive out of my way to go to this UPS location as opposed to any others because it is here where I’ll be greeted with a warm smile and a jovial. “How can I help you today?” I honestly was shocked. The first time I came in and I thought well this must be the owner and that is why I’m getting such GREAT customer service. The next time I came in with my daughter and even my daughter said “MOM this UPS store is way nicer than the other ones!” We were both having a full conversation about it after we left. I asked the same employee who greeted me this time what his name was and he said his name was Chris and I inquired about how I could please provide a positive recommendation or review he said yes but please just don’t mention my name just put it for the whole team because we all want to help any customer that comes into this location. I could not believe my ears not only is there a jovial, friendly customer service oriented employee who is there to help and does so very efficiently, but he also wants to give credit to his entire team so he has humility. These are rare traits in this day and age and I have to say other UPS stores please take notice. This is the prototype of what all of you should be striving to provide to the customers, instead I get surly Slow service at the other locations, as slow as molasses and really could care less. Another standout thing that I noticed about this location. The employee actually offered to take the surplus recycling box that I brought my items in to return to Amazon. This has never happened to other locations. In fact, they discouraged it and at other locations they won’t even allow you to use a 6 inch piece of tape. Should your package need it? I’ve been forced to buy a whole roll of tape in order to just put a small amount of tape on a package That needed just a little bit more security all in all I will be a repeat customer and I will organize my Scottsdale trips around a visit to the UPS store when necessary in the future because the experience is so much superior to the other locations also might add they move very quickly in the store and get everything done rapidly with a smile on their faces and have a nice day Just absolutely delightful. Thank you so much and I hope that the owner of this franchise location gives a special bonus to the employees working at the store because they deserve it.”
“UPDATE: While my initial experience was frustrating due to a delay in getting my keys, Spencer’s follow-up was excellent. He reached out with a friendly and attentive attitude to resolve the issue. I really appreciate the effort he made to turn things around, it’s clear they care about their reputation and their customers. Original Review: WARNING: Do not rent a mailbox here if you need immediate access.
I paid $148 upfront ($40/month plus a $25 admin fee and tax) and provided all required identification, only to be told by the clerk, Spencer, that I would have to wait 1–5 business days for my keys because he was “too busy” to finish the paperwork.
Taking payment and then delaying access to the service is unacceptable. It’s like paying for a hotel room and being told you can’t have the key until next week because the clerk is busy checking in other guests.
Based on other reviews, this “I’m slammed” explanation and attitude appear to be a recurring issue. If you need a mailbox the day you pay for it, go elsewhere.”
“My sister and I had to come in yesterday with a TON of stuff cleared out of a storage locker due to an unplanned move for my parents. The mountain of stuff we brought in seemed like it would be an insurmountable task, but both Jin and Amanda calmly reassured us they would take good care of everything.
They were able to see how distressed my sister and I were, and they really helped us calm down when we saw how good they were treating my parents’ possessions which included everything from antiques, priceless and irreplaceable family heirlooms, to pure junk that my parents treasured for no apparent reason.
This was the second day in a row we needed to do this at two different UPS stores, and it is great to know we can expect consistently outstanding service from store to store.
I cannot stress enough how thankful we were for their over the top quality of service!”
“Mario was so helpful an informative and friendly with kindness. Explain to me what the delivery pricing was for my package. What love to come back again. Whenever I am near the area to deliver package. 10 outta 10!”
“I went in to have adoption paperwork notarized for my daughter and was helped by employee Scott. I began to noticeably tear up, then cry, during the process as it was a difficult situation for me. The way Scott handled it will not be forgotten. He was very compassionate and understanding. I appreciated it so much and won’t forget this.”
“Had an awesome experience at this UPS Store today. The staff went over and beyond to help me get everything handled quickly, and they were genuinely kind the whole time. It’s rare to find service like that anymore. Highly recommend.”
“Customer since 2013. This is one of the best businesses I have ever dealt with. Owner Mark and well trained staff have never disappointed me. Total professionals.”
“Been going to this location over 20 years and Vita has held down the fort through every era good bad COVID shes been a tremendously stable helpful force for the entire community and we are grateful for all the hard work she has done for us over the years thank you UPS and Vita!”
“Wonderful service Rachel was amazing , friendly , welcoming, knowledgeable, very helpful, giving me the best options and save me a lot of money. She’s a two asset to the company”
“I always get friendly service at this post office. They are as efficient as they can be, and helpful. My postman, Maji, who delivers to our office, is one of the kindest people I have ever met.”
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“Life savers!!!!! I'm so grateful for the team at Extra Space Storage for going above and beyond for me the other day. I was moving stuff with the cart into the elevator when something fell and knocked my entire set of keys DOWN the elevator shaft. On a Sunday no less! We called the emergency number and was helped ASAP. The facility contacted the elevator company who came out Tues morning and were able to retrieve my keys. Aside from them being so wonderful with their customer service. I feel very safe with their system for getting into the building and knowing no matter what time of day, Im safe inside. The building is temperature controlled, very clean, easy to manage your stuff. I highly recommend this place if you need to store your belongings for any length of time. Thank you again for being so wonderful!”