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“Thank you Gabriel helping me upgrade my phone to iPhone 15 pro Max and setting up everything! Best costumer service in San Francisco. Cricket way better than metro”
“Sam and Jenny were so kind! I went in today with a very noisy home button on my iPhone that desperately needs an upgrade. Sam was so great and diagnosed the problem in seconds and fixed it in a minute. Turns out it was a loose screw causing the home button to vibrate and make a loud buzzing sound. I was expecting it to be something awful and forever broken, but it was a simple fix for Sam. Thank you! Sam is excellent at troubleshooting all phones no matter the make or model. Jenny showed me multiple phones within my price range when I’m ready for an upgrade, which will be very soon! The team at Kemo are amazing! I will only be coming here for all my phone issues and needs. Thank you so much, Sam and Jenny! You’ve made a customer for life!”
“Store manager Zhao has a very good service attitude and patiently helped us solve the mobile phone problem. Thank you Mr. Zhao. If any friends need to deal with cell phone matters in the future, they will definitely recommend this store.”
“I went in to get my iphone 12 pro battery replaced. James was very helpful and gave me tips on how battery works. I bought the battery on amazon but after watching the diy video decided it may be too much for me. James got the phone back to me within 2 hours and cost me $55. Highly recommend James and the store.”
“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
“I came to the store today, I'm very happy to see that Alexa is back. I have been coming and paying my line here for almost 5 years during all that time she is the best person I have ever had during this time. It has one of the best customer services. He is very patient, his education and kindness are extraordinary. They should hire more people like that. Very good choice with her.”
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“This store is one of the better served stores in the Bay Area i had a mix up issue from a store in another location and they fixed it right away ! Cynthia took her time and patiently navigated through things really smooth and made sure we left the store satisfied and ready to use our new phones ! I’m glad to have great customer service by her because it just shows how a person can put themselves in your shoes and help you get things back on track with the same spirit showing us that just as much as it matter to us toFix the problem it matter just as much too her too this is myFavorite store now and she help me fix myScreen protecter that the last store didn’t do so well with im glad i choose this location today !”
“I have no words for the kindness showed to me by the workers at this ATT store. My iPhone 12 broke, and I was using an old iPhone 8, but my sim card was not working in it, I suspect due to water damage. I managed to navigate to the store from my house with no data, because the map had preloaded it. I arrived 10 minutes before closing, and they had already locked their doors. I knocked and a woman named Elena told me they were closed. I walked away, but as I did, I realized I had no way of getting directions home, or to an ATT store that was open. I went back to knock on the door, and a gentleman named Michael opened the door. I explained to him my situation, and thank goodness he offered me to come inside. I had only hoped to get an internet connection so that I could download the map to get home or to another ATT store. Instead, he had Elena help me get a new SIM card. Partial way through her helping me, I told her, “I don’t expect you guys to help me with this, because I know I’ve already inconvenienced you enough, and you are staying past closing to help me, but I actually came to this store to upgrade to a new iPhone.” Elena immediately said, “Of course we can help you with that.” I couldn’t believe it. Michael came out, and so did another woman named Vivian. They got me on the correct payment plan to upgrade to the iPhone 15. I picked out a phone case and screen protector while I was there, to prevent any accidents. They informed me that I could pick out an accessory of my choice for free. I picked out the $24 ATT wired headphones. They helped me through every step of the way, with bright smiles on their faces, and amazing energy. I would have potentially had to wait another day with no service, but thanks to them, I went home with a fully functioning iPhone 15. I’m so grateful to them, and I highly recommend coming to this ATT store. Elena, Michael, and Vivian are top notch, and I can’t praise them enough.”
“I have been through the runaround. I’ve been to three different AT&T stores, and finally the store knew how to get what I needed. The manager, Alex set me straight. He corrected my name after another location in Alameda butchered it. Even after I told Samuel that wasn’t my name, and now I couldn’t do many things with my account. However, if it wasn’t for Chris, who was trained properly, and knew to seek his manager to help me with my situation after it being a simple fix. Then Enrique Brandon has a great personality, and is like the life of the party. This location is a 10 out of 10 recommend! If you’re seeking phone service with AT&T, come here! Mic drop.”
“So glad I stopped by!
Very neat store, clean, organized, to the point. Stuff was the nicest, very friendly and welcoming.
I happen to be helped by Paul and he was wonderful. Very knowledgeable, professional, suggestive and helpful.
I ended up finding more things that I love and even got explanations and demo on what I purchased earlier online. So helpful!
Cant wait to be back for other things on my wishlist. Thank you, Paul!”
“The best cricket store in San Pablo is 'the attention was very good and excellent service, 4 lines plan for $100 with the best iPhone, Jannia was very patient with all our questions and offered us great service, thank you very much”
“Trew was AMAZING. She was knowledgeable and professional as well as great to talk to and patient while we waited forever for my old phone to finally sync (my fault for never deleting anything, not hers). The experience was 10/10. Thanks again for taking care of me, Trew!”
“Bruce is such a nice person who has been helping me many times to fix my issue . He never felt irritated even there was a many customers . We want like this person who is working in front desk. Thank you Bruce. Happy new year 2025 .”
“Hello everyone. I was in the store today and somebody named CJ helped me. He was a professional one and apparently was the manager of the store. I just wanted to thank him for being very kind and patient and helpful.”
“I was just tryna pay my phone bill and these cricket representative Moe and Caesar went out they way to Help me Explain the deals. The manager mo helped a brother out tremendously with a extremely good promotion and I left with my phone I'll payed and a new phone”
“The One is THE. BEST.
Fr. Check them out. They sell my fave item, even when it is now (literally) *impossible* to find elsewhere.. keep being awesome guys (and gal!) ???☺️”
Open 24 hours
1503 Solano Avenue, Albany
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“Gary was so incredibly helpful and treated me like family! He helped me in Oakland but has locations in Vallejo and Albany, and that’s how impressed I was, that I left 3 reviews, one for each location! If you want to support small businesses that are communicative, respectful, and flexible to your needs, call Gary!”
“I had a difficult corporate problem and while they couod not help me, Tavion and his coworkers quickly got me the information I needed to contact the corporate office.”
“Not always open during the listed business hours; there's a sign on the door that says to please text their phone number in order to set up an appointment
PS responding to reply: it's ok I understand! Just letting people know. ? I had to go elsewhere because my phone was too broken to text you ?”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“I came in with a messed up phone the insurance was taking long to respond Jessica such a kind lady helped me by upgrading my phone for only $50 I am an older lady she was very patient with me and even transferred my contacts one by one because my Bluetooth on other device was not working. I will always come back the customer service was wonderful.”
“Had my phone stolen while visiting SF and had to get a new phone, and they were super helpful at the store! It was a mess on my part but they were patient and helped me out so much appreciated! :)”
“Boost company sent me there for a new SIM card, my new phone was not working, the amazing professional young man was what one needs when asking for help. Thank you!!!”
“The staffs are very nice and patience. They helped me solve my complicate phone problems. Special Francisca, she was helping me for almost 4hrs. She saved my day!”
“Thanks, Leo, for the best AT&T customer service in 30 years. I appreciate the time you took to set up my new iPhone, double check that every aspect was functioning, answer all my questions, and all with kindness and charm!”
“Went to this store to buy a phone and by the time I got rang up the amount due had increased by $100. I questioned muhammad who got really upset. He provide horrible customer service. He was so upset because I did not want all the extras he had added to the plan. I finally bought the phone but he did not help me set up my phone. However , there was another representative present at the store his name is Hamza , he was the reason why I gave the higher stars. If you ever go to this store wait to get service from Hamza . He was patient, polite, really helpful and a true example of what good customers service should be like. Thanks for the great service Hamza.”
“Made a 3pm appt on a Sunday just 2 hours earlier and arrived as the only customer in the store. Glenn was working and provided exceptional service. His ability to be helpful, friendly, and not pressuring was the perfect customer service balance. Highly recommend people visit him for new phones (I got the Samsung s24+) and hope his manager sees this value and new hires learn from Glenn.”
“Jay provided excellent service. Very Competent, knowledgeable and friendly. He was able to quickly resolve issues my husband was having with his phone as well as assist me with set up of my new device. Highly recommend.”
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“I went in to get my watched transferred over to my cellular plan and the service was top tier from the time I came in until the time I left. I highly recommend this location for all of your needs.”