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“Zach at the Verizon store in Lafayette, CA is excellent! He made the process so easy! Professional and patient, he made the sign up process painless. Highly recommend!!”
“Sam and Jenny were so kind! I went in today with a very noisy home button on my iPhone that desperately needs an upgrade. Sam was so great and diagnosed the problem in seconds and fixed it in a minute. Turns out it was a loose screw causing the home button to vibrate and make a loud buzzing sound. I was expecting it to be something awful and forever broken, but it was a simple fix for Sam. Thank you! Sam is excellent at troubleshooting all phones no matter the make or model. Jenny showed me multiple phones within my price range when I’m ready for an upgrade, which will be very soon! The team at Kemo are amazing! I will only be coming here for all my phone issues and needs. Thank you so much, Sam and Jenny! You’ve made a customer for life!”
9AM - 5:30PM
635 Main St, Martinez
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“Protect this man at all costs he is the most honest helpful person I’ve ever met in my entire life and he has saved us from lots of having to buy new phones. My family is constantly breaking things. It is so refreshing to be able to have a trustworthy honest business to go to. they just don’t make businesses like this anymore. If it’s not worth fixing, he’ll let you know and his prices are reasonable and he is super quick. I am so happy to have him in downtown Martinez so please give him your business and keep him around. My family needs him.”
“Great Customer Service Here :) ladies here are very friendly and willing to help. They know how transfer information from a new phone to another. Willing to help with any phone issue you have. Best of all they have amazing promotions.”
“Found this hidden gem on YELP and couldn't be happier with the service and price!!! Yama and Jim work fantastically together to make sure everyone is happy and electronics are FUNCTIONING!! The turnaround was quick, and these guys know what they're doing!”
“If I needed a phone I would come here instead of a fancy pants place. It’s so important to have phone stores right where people live and the employees are near saints holding it down in this location”
“I have been through the runaround. I’ve been to three different AT&T stores, and finally the store knew how to get what I needed. The manager, Alex set me straight. He corrected my name after another location in Alameda butchered it. Even after I told Samuel that wasn’t my name, and now I couldn’t do many things with my account. However, if it wasn’t for Chris, who was trained properly, and knew to seek his manager to help me with my situation after it being a simple fix. Then Enrique Brandon has a great personality, and is like the life of the party. This location is a 10 out of 10 recommend! If you’re seeking phone service with AT&T, come here! Mic drop.”
“I want to give a huge THANK YOU to Jacob at the Verizon Store for helping us get an amazing deal on a new iPad and iPhone for my wife,Inci Tolnay. Jacob was incredibly knowledgeable, patient, and genuinely focused on helping us find the best options. He walked us through everything clearly, answered all our questions, and made the whole process smooth and enjoyable.
We left the store extremely happy with both the products and the service. Thank you, Jacob, for going above and beyond — you made our day!”
“I had a difficult corporate problem and while they couod not help me, Tavion and his coworkers quickly got me the information I needed to contact the corporate office.”
“Our overall experience was amazing. Mason, who was the person who helped us, was very cordial and helpful and had good insight to what would best fit us and where we could benefit the most.”
“I was just tryna pay my phone bill and these cricket representative Moe and Caesar went out they way to Help me Explain the deals. The manager mo helped a brother out tremendously with a extremely good promotion and I left with my phone I'll payed and a new phone”
“Josh had called to inquire if I was interested in upgrading my IPhone 13 Pro Max. I was in fact considering it, so I returned his call and made an appointment for my preorder. Josh was incredibly helpful and answered all my questions. He had great follow up and I recommended his service and o 2 others.”
“Robert was awesome he went above and beyond to make sure I walked out with an activated phone after spending 3 hours texting att customer service app people . I was frustrated and annoyed getting no where with their chat representative. If Robert would not have asked me if I had signed in. My wait would have been a few hours.
ATT needs more people like Robert.. He's very professional, polite, and prompt making sure his customers are not waiting to be helped a long time. There were 4 other employees that were on the same shift 2 of the girls were either new or just didn’t care about their job. Anyhow, I appreciate your help Robert!!!
Ps. The music wasn't that bad. Haha!”
“Not always open during the listed business hours; there's a sign on the door that says to please text their phone number in order to set up an appointment
PS responding to reply: it's ok I understand! Just letting people know. ? I had to go elsewhere because my phone was too broken to text you ?”
“Jay provided excellent service. Very Competent, knowledgeable and friendly. He was able to quickly resolve issues my husband was having with his phone as well as assist me with set up of my new device. Highly recommend.”
“Hussien was amazing!! My wife and I came into the store to get a new phone and phone plan. He was extremely helpful, he went above and beyond to help us and get us exactly what we needed. He even had the phone we were looking for, when no other store did. I will make sure to come to this store because of his excellent service. Even though there is one much closer to my home. Thank you Hussien, definitely 5 stars!!”
“I visited Verizon to inquire about the latest iPhone models and available color options. The representative who assisted me was exceptionally knowledgeable, courteous, and helpful throughout the entire process. He provided clear explanations of the current plans and promotions, which made selecting the best option very straightforward. I was able to transfer two lines and upgrade to new devices seamlessly. He also assisted with transferring my files and photos and ensured my new phone was fully set up before I left. Overall, I received excellent customer service and had a very positive experience.”
“Rohan was amazing! We came in for a device change and an upgrade and Rohan took the time to help us and was super patient. It was taking a while to back up our devices especially mine since I have over 200GB of data and we hit a snag with switching my device to my family member not activating the new device but he stayed well after store hours to get everything fixed and us leaving with our devices up and running. Overall 5 stars for Rohan!”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“The staffs are very nice and patience. They helped me solve my complicate phone problems. Special Francisca, she was helping me for almost 4hrs. She saved my day!”
“My sales rep Jacob B. was very knowledgeable and helped me with every question I asked. Would recommend his service to anyone! Thank you Jacob for helping me get my new phone set up! You made it very easy for me!”
“Assad helped me transfer from Verizon to Metro. I had previously gone to this location to ask how I could transfer and Assad was the same person that told me what my steps were. I did what needed to be done on my end and today, I finally stopped in. He was knowledgeable, friendly, and helpful. Oh, and he speaks Spanish for those needing assistance in Spanish.Thank you, Assad!”
“This is an AT&T store where we received the best customer support ever. The credit should go to Mario. Hope there is only one Mario. We needed a new phone and my husband's iPhone was so old that there were several complications. It took forever to transfer data from his old phone to a new phone. We were there for more than three hours (painful long) but Mario was patient and kind to help us. While he was helping us, he continued to answers the questions from his colleague about other customers. There were several times a rush of customers coming in to the store, yet he stayed calm and attentive to ever in the store. Thank you, Mario!!!”
“Emily is very sweet and helpful during my visit at Atnt. Best customer service I've had so far.hope she get the credit she deserves!!! Thank you, I love my iPhone pro max”
“Martha her customer service is excellent she always so kind and multitasking I have been to other locations and her service is better than theres I have to be honest I pray she is compensated for her hard work and dedication because she deserves it she also is knowledgeable about the company and the products which helps you feel good thanks Martha for your patience and hard work it's truly appreciated”
“Jaqueline helped me cancel a line, port an old number to my phone (without having me get a new sim card) and pay a bill. This metro store has the best customer service!”
“Ordering my iPhone 15 Pro Max White was a big pain. I had originally ordered same day pickup at the Danville Location and ended up canceling my order due to the bad customer service i had gotten from the danville site. I had eventually reordered the iPhone and ordered same day pickup at the concord/sunvalley mall location. I had waited the whole day with both call or email. So i waited another day and decided to go in person and was warmly welcomed by Roger. Roger was a blast! He helped me get my iPhone that same day. Had a great time and was taken care of. Roger, i appreciate your help and I hope you get a raise”
“I went to Cell Doc to get my iPhone 13 pro fixed, and they did a fantastic job. They quickly replaced the camera and screen. Natig provided excellent service with a friendly smile.”
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“ALL of Your Staff were SOOOO "Polite, Professional, Pleasant, Happy" & MOST Willing to Serve Me/Take Care of My Needs. All 3 of them were "OUTSTANDING!"
I Give this Store & All of Them a 10+ Out of 10!!!
Thank??You!”