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“Great customer service, always attentive and very helpful I recently had to sent out a prepaid label out for the first time and they were so patient and made sure multiple times everything was correct.”
8:30AM - 6:30PM
1014 Hopper Ave, Santa Rosa
Mailbox Centers
“This is my favorite UPS store because of the HELPFUL, PATIENT and intelligent staff. It feels like walking into an old small town store rather than a large chain and I much appreciate their personal service and demeanor.”
“This is the best UPS store. The people that work there are actually super friendly. It’s so nice. Big smiles and helpful attitude. A totally pleasure to do business with them.”
“This is such a charming little spot on South Main Street! I’ve been coming here for years to send packages and handle mailing errands, and Susan and her team are always incredibly kind and helpful.
Most recently, I had to ship several fragile handmade items to family across the country. I was feeling a little overwhelmed trying to figure out how to pack everything safely, but Susan took the time to walk me through the best way to protect each item and even helped me find the right sized boxes and padding. Everything arrived perfectly!
It’s rare to find service this personal anymore. The shop is cozy, well stocked, and they even have some lovely fair-trade gifts you can browse while you wait. I’ll always choose this place over a big chain. ?”
“JACOB is a beast!!! He is so efficient getting people through the line!! Just days ago I relocated to the area. I needed to ship utility equipment, apartment keys and even get something notarized. Two days in a row I visited this location. The first day I was fifth in line. When Justin came out he just rocked through 3 customers in minutes!! He knows his job very well and doesn’t waste time. With a sudden relocation my time is everything to me and the respect he has for people getting them out quickly I have never seen at a UPS location. Use this UPS location!! If you see Jacob he’s got you!”
8:30AM - 6:30PM
1415 Fulton Rd #205, Santa Rosa
Mailbox Centers
“The staff are amazing and always go above and beyond. They’re always kind & courteous. I have never not been greeted by a smile and they always go the extra mile in all that they do.”
8:30AM - 6:30PM
711 Stony Point Rd Ste 7, Santa Rosa
Mailbox Centers
“Absolutely love this location for returns. Yogita is incredibly patient and has a good source of knowledge regarding any questions you might have related to shipping etc. She is always really friendly as well. Like most shipping places, it can get expensive to ship things but it is pretty comparable to most companies. My go-to spot for returns.”
“Better service than most fine dining restaurants around. If the zombie apocalypse happens these are the guys you want in your cornerIt's a freaking UPS store and I - a disgruntled, barely coherent kitchen guy - got some of the best hospitality around. Who says there's no god?Say hi to Susie (Suzy?) and her crew”
8:30AM - 6:30PM
2661-A Santa Rosa Ave, Santa Rosa
Mailbox Centers
“Rebecca at this UPS Store truly delivers top-tier customer service. She consistently goes out of her way to help, and I’ve honestly never experienced service like this at any other UPS location. I actually drive farther just to come to this store because I know I’ll be treated right. Rebecca sets the standard for what customer service should be—professional, helpful, and genuinely caring. Highly recommend this location thanks to her!”
“I love this place mailed gifts for Christmas and there was no line like at the Post Office. Being a third party they do charge a little more but it's so worth it! They also have mailing items, and lots of gadgets. So nice also!!!”
8AM - 6PM
300 B St, Santa Rosa
Mailbox Centers
“Went in to get a print out for a Xmas present and they were super friendly and helpful. Made it quick and easy! We also never hade any issues getting our packages shipped there and bring able to match names to me or my spouses packages if the other needs to pick it up. It’s the small things that add up!!!”
8:30AM - 6:30PM
200 S Main St Ste 130, Sebastopol
Mailbox Centers
“These guys are always great, but this review is specifically for Bob who helped us out tremendously, even though he was very busy. We really appreciate his help in returning a product.”
“I needed to move 4 paintings from Rohnert Park to Alaska. They, especially Dave, were super helpful. Very fast to return my phone call, everything arrived earlier than expected and in excellent condition. Great communication.”
8:30AM - 6:30PM
2751 4th St, Santa Rosa
Mailbox Centers
“I have been a grateful mailbox holder at his UPS store for years. I am able to travel globally, knowing that the excellent long-term staff handles all delivery issues. More than once, Sierra has been available to address problems with deliveries or issues that may require immediate attention. Sierra and Garrett are always helpful and available to assist. I feel so good knowing they are both only a phone call away, no matter where I am in the world. Sierra and Garrett, allow me to travel with the assurance that everything at home is taken care of by a friendly and professional staff. Thank you for everything you do.”
8:30AM - 6:30PM
1007B W College Ave, Santa Rosa
Mailbox Centers
“I visited this UPS store for the first time today and had the pleasure of being assisted by Kim. She was knowledgeable, friendly, and made my Amazon return process seamless. Her exceptional service has made this location my preferred UPS store moving forward. Thank you, Kim, for your professionalism and gracious assistance!”
“Fast, professional and excellent service. We had tried to ship out a large chandelier at a few other UPS stores including in Sonoma Valley (95476) and San Rafael. Neither store would ship it. We went to other shipment stores and were quoted very high prices. The Chandelier wasn't heavy but it was large. Not only were we quoted a price that was 75% less than at other places (Roughly, we paid $250 rather than quotes as high as $1,000), but the package arrived only a few days later and in perfect condition. It had to go from CA to IL. Everyone was happy. I will be traveling out of Sonoma Valley to this store in Petaluma for my future shipment needs.”
“Absolutely great service since new management took over. Wonderful and helpful people. Many other services like notary, faxing, copiers plus they have some “desk supplies” like folders, cards, envelopes. Starbucks and Burger King walking distance! ???”
“Never had a bad experience here. Marie does a great job and she’s always got a good attitude even when the job is obviously stressful! Thankful to have her help me with packages & find a way when the problem at hand might be tough”
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“The staff is always so friendly here. What's the password for the Wi-Fi again? Sometimes I have to open up my laptop to check emails after sending things. Thank you!”