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“Been years since I've gotten a new phone. Walked into this place, was immediately greeted by James. I don't usually leave reviews but that dude was awesome to work with. Wasn't pushy did try to shove anything in my face, walked out extremely happy. Anywho, James was awesome to deal with.”
“Steve was awesome. Steve did all the hard stuff, and let me just point and grunt “me want orange phone” and the Steve magically got me an orange phone, and the set everything up, transferred everything, and helped us set up another phone for a child (ours, not a random one.) all in all, Steve is awesome”
“To many questions gets boring use just simple question like other store do Ryan was great to work with notable with the product couldn't ask for better from Ryan”
“Noah Seniva was the associate who helped me today. My partner of 31 years had died, and I wanted his voicemail saved to a file on my phone, so I could listen to it. Noah did that for me, he switched the account to just my phone, and he dealt with customer service about an outstanding bill. This last thing was time consuming, not the least because he was put on hold for quite awhile. He was patient and competent through all these procedures and was kind to me during something that was very sad for me. You have a fine young man representing your store in Noah.”
“Exceptional customer service, went in to upgrade my phone and was quickly greeted by Nate who was extremely personable, patient, and helpful. He gave great advice on accessories and services and put the work in to find every way to save on the transaction he mentioned the home internet which he couldn’t have had better timing because I have been wanting to switch from my current provider to something new and now that problem is solved, you will not be disappointed if you go to this location”
“Devon was extremely helpful and very knowledgeable. We encountered a lot of hiccups with the system and it took a long time to fix, but Devon handled everything beautifully and was so kind, courteous, and respectful along the way. We bounced so many numbers at him trying to figure out costs including suddenly adding another person into the plan, and he was extremely adaptable and efficient. He made the process as smooth as he could given the circumstances and overall provided a level of service that I haven’t experienced in a long time, especially at a place like a phone store. I sincerely hope he gets some sort of recognition for being professional, personable, adaptable, and an expert in his field.”
“Every time I go in there, Sarah helps me. She comes up with a smiling face and is so friendly!!! Usually places like this are tough to go into. But when I walk in the door, I feel like my business is appreciated! This is the EZ Money store I prefer. Whenever I'm in a pinch, you are a life saver!!! Thank you so much!! And thank you, Sarah!!!”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
“Jamie is an absolute superstar! She has been more helpful than 10 other T-Mobile associates. And Hunter, the store manager, incredible customer service! These two managed to salvage my opinion of how T-Mobile does business. Thank you!”
“I typically dread going into the cell phone store bc whatever issue or question I have, it always seems to end up with me paying more money and not being satisfied. Well that streak ended recently when I went to the US Cellular store on valley west drive in West Des Moines. The gentleman that took care of me was named Wya Lukery. He was professional, courteous and most importantly he was efficient in handling my issue and resolving it quickly. I walked out with a new phone since I broke mine with no insurance and a case for $32 owned outright. I'm a prepaid customer so this wasn't with a new 2 yr contract. This was a huge discount and I'm so appreciative of him for helping me out. Make sure you ask for him next time you stop in
Jarad Wolfe”
“Took my family to upgrade our phones. Had the pleasure of meeting with Chris. There were three of us asking multiple questions, Chris remained patient and very professional. Chris’s knowledge of the phones and process ensured we had an efficient and great experience. If you are due for an up grade or are in the market for a new carrier I recommend you stop into TMobile on 42nd and University and ask for Chris.”
“Jay service was great! Very knowledgeable help ful and quick! Did not have to wait for service my phone is on and all of my information was switched to my new phone before leaving! Great job! Will recommend to friends!”
“Rocked it!
Had an emergency sim card issue... only five minutes before they closed. Paul was awesome. Didn't make us feel like a bother. Paul fixed my phone in no time at all. Travesty averted! Can't recommend they & Paul enough!!! Thanks”
“Abi was amazing. I came in needing a new phone and she did a wonderful job explaining my options. Abi made the process easy to understand and provided excellent service.”
“Just wanted to say thank you to the staff of Verizon (University Ave, and Jordan Creek) whom I worked with today to get my 93 old mother an updated 5G phone. Truly amazing, kind, helpful, professional - each and every one. Just when I thought good service was a thing of the past - I found an oasis of excellence in Verizon today (two stores and one person on phone). Thank you sincerely - your help and exemplary service is deeply appreciated!”
“Worked with Jonathan and Mike today, and this was the first time I left the store with a super positive experience. They were great to work with and helped me with my 4 requests in an hour and a half when the last time i was here for 5 hrs. I would def come back to work with them. Happy they’re at the Southside location!!!”
“I recently moved to a rural area and cell phone signal was intermittent at best. Multiple contacts with my long time carrier left me frustrated and angry so I visited other carriers without success. No one was actually listening to me, I didn't want high speed this and extreme that, just a basic service without all of the bells and whistles. I was done paying well over $100 a month for nothing and was given one sales pitch after another by people talking over my head, my former carrier being worst of all. It was SUCH a relief when I came to the T-Mobile store, Rome and David provided me with outstanding customer service, patient and informative, and had my service switched in minutes at less than a third of what I'd been paying. I arrived home to the best cell phone signal I've had in nearly a year as a very happy senior!”
“Fabulous experience here. Friendly and timely customer service. I got my phone taken care of without any hassle. Not all the stores are the same! Definitely recommend”
“Went in because my screen broke” The Eric” was the nicest guy, helped me with everything I needed, Everyone was very nice and Greeted me with a smile!! Thanks Eric for the GREAT EXPERIENCE!”
“Rylie was such a help and same with Dakota. Both were very friendly and supportive with choosing what I needed and the plan they helped me obtain was everything and more. I’ll 1,000,000,000% be coming back”
“I went to the US Cellular store and was so grateful for the representative Colton . He was extremely helpful. Kind. Respectful and very knowledgeable. Because of him decided I would not be looking at other carriers . He knows what good customer service. Is. Very polite”
“Windstream service and products are unmatched. They are growing in the midwest and will soon offer Fiber in more areas. This is a company to key an eye on and see if they offer service in your area. Products and service I rate this 5 stars.”
“25 year customer that really had no complaints. We just changed to all streaming and had to return all the equipment today and it could not have gone smoother. Very kind ladies working there. Patient and friendly.”
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“I went to the Norwalk Verizon to get assistance to start my newly purchased JVC earbuds & Chris helped with getting the earbuds to function correctly!!
He was most helpful & professional plus patient with my questions!!”