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“Extremely satisfied with my experience at National at the CVG airport. I was looking for a very specific car to fit in luggage and 5 people- Kam at the national facility helped me with the best car possible. Thank you!”
“Enterprise was very accommodating with a last minute rental I needed to commute to a work conference in a mountainous region with possible snow conditions. I was able to get an all wheel drive vehicle that was not only comfortable but very affordable. I will definitely check with Enterprise first the next time I need a rental. The staff was also very friendly and the pick up and drop off easy and quick.”
“I cannot say enough good things about this location! A different rentals company left us in a last minute bind and these guys were open and ready to help! Both gentleman who assisted us between pickup and return were friendly and professional. We've already booked a minivan for our first family vacation in May!”
“Our original rental car had a few drawbacks - severely worn floor mat, noisy inefficient windshield wipers, and a fussy transmission. I wasn’t comfortable with it and emailed the site manager to request a different car. Austin Bosley replied within minutes and told me to bring it back any time and exchange it for a new vehicle of my choosing.
That afternoon I drove it back to the Rental Car Center at CVG, asked for Austin. He couldn’t have been nicer, and offered us an upgraded car, which we enjoyed for the rest of our visit.”
“I've been using BMC auto rental for over 10 years. They have clean vehicles and excellent prices..They've always given me great service over the years..”
“Rented a VW in March, had a small issue with insurance coverage for which I had to return back to the location. Cecil was super helpful and fixed it very quickly.”
“I wanted to express my sincere gratitude to Drew! It was one of the best car rental experiences I’ve had in ages. They truly went above and beyond to assist me, and the car was incredibly clean. I’m definitely planning to return to this place for my next rental.”
“Such a smooth and stress-free experience! The car was spotless, brand new 2026 and drove perfectly. Pickup and drop-off were fast and simple, and customer service was outstanding. Highly recommend to anyone needing a reliable rental!”
“Shonetta, chase, dorian were excellent in helping me out with my rental. Made it smooth, and efficient, and answered any questions I had. I highly recommend you go to this branch if you want too notch service”
“This is the third time in 5 years that I needed a rental and I chose Enterprise every time. The main reason I chose Enterprise was great Customer Service (Brendan was the team member who helped me this time)and feeling I was treated as a valuable customer. The cars were always in excellent shape and the prices were reasonable.Thank you Enterprise!”
“The staff were superb as they got me set up for business travel with the car I needed. Their effort is undermined by a terribly cramped lot, however, making getting in and out a chore. If the parking situation could be rectified, they would be in perfect shape.”
8AM - 5:30PM
525 W 12th St, Newport
Car Rental
“I had an accident and had no rental coverage on my insurance policy. I had to have a car for work/life. I had a friend recommend BMC and I contacted Shawn in Newport. I was in an absolute panic. He said “don't worry we got you” immediately relieving my panic. He was willing to work with me on price to see what discounts he could give. The staff had a car ready and waiting for me the day I called.
I didn’t know how long my car would take to be fixed. I was told “it will be this Friday,” then I was told “next Friday” and so on by the company working on my car. I’d call Shawn and say I need it a little longer. He’d say “no problem.”
I can’t thank Shawn and the staff at BMC enough! They are amazing! Please call them if you need a rental!”
“Excellent Customer Service !!!!!
While on vacation my Highlands off trac engine light came on. So after dropping off my truck at their service shop I stopped in to rent a vehicle. I worried considering I’m from Middle Georgia and at 41 had never rented a car. The lady that took care of was very nice and patient while I was contacting my insurance company for an insurance card (we do not have to them in car in GA. I apologized for seeming frantic I was just so nervous about my car. She assured me I was fine. She then got me lined up with a 2024 Toyota Sienna, that I honestly didn’t want to give back.
I highly recommend you do any and all car rental from this location!!”
“I have consistently and almost constantly been renting from from this Location for over a year now. At first I felt like any other customer. Buy over this last year? II have been blown away. I the above and beyond customer service. I have received specifically from the 2 women who run the front desk. When I had to travel every weekend and needed last minute reservations.They were always happy to help and Made it Happen. Most importantly.
Over the last 9 months my father has been done time. And we have needed transportation more than ever..For Doctor's appointments, hospital stays and Then being able to be at hospice with him his last week and not have to worry about getting to my kids if there were some kind-of emergency.
There are days those ladies who are working the front desk, are cleaning returns for reservations, doing oil changes and trying to get to the phones when I have come to extend a reservation, only to watch the customer in front of me talk down to them and complain about the wait (literally her walking back in from cleaning a return- 2 min) and keep a smile on her face.
I'm sure one day I will buy a car but for several reasons, this has been working for me and I will send anyone looking for a rental there. - Monica Swango ♥️”
“I’ve rented from them, Avis/Budget Downtown Cincinnati, so many times! I hate Enterprise. They do way too much even asking who my employer is. Avis/Budget always treats me with a level of trust and will even give me free upgrades! Renting from enterprise made me appreciate Avis/Budget downtown more.”
7:30AM - 5:30PM
4327 Winston Ave, Covington
Car Rental
“The people who work here are actual saints. Especially Valerie! I came in on a Wednesday truly at my wits end with everything after my car engine completely went bust. She was so so kind to me and was able to get me a car despite how insanely busy they were.
The people that work here are empathetic and very kind and truly do the absolute most they can to get people the vehicles they need during crises. Thank you so much Avis Latonya!!”
6AM - 12AM
3057 Terminal Dr, Hebron
Car Rental
“I had a great experience with a rental from this location. Easy pickup and return. Quality customer service. Thank you to the team that maintains the top notch customer service that is provided at this location.”
6AM - 10PM
3057 Terminal Dr, Hebron
Car Rental
“I was charged $77 for fuel when I returned the car with a full tank of gas which prompted me to give them a 1 star rating, but they quickly fixed the problem so I am now raising the rating to 4 stars. Were it not for this hiccup, I would give them 5 stars.”
8AM - 5:30PM
6525 Glenway Ave, Cincinnati
Car Rental
“Came in on short notice and was out in less than 10mins. C.J was very helpful and informative about details to my rental. Excellent customer service I have no complaints”
“Had a quick visit to Cincy on October 4. It was crowded when we got in but the team was so nice and helpful and the line went super fast. Jason was who helped us and he was so friendly and helpful and made the experience very simple. Probably one of the best customer service experiences I’ve had at a rental car counter.”
“I’ve rented from this location a few times now, each time I’ve been happy with all aspects of renting a car for the day. You guys are amazing and it’s soo much nicer to ride down the road, rent the car. Rather than going all the way to the airport. I’m happy with y’all thank you CJ and I wish I could remember the young lady that checked me out today’s name (11/12/2023). Thank You Guys. Y’all make a stressful situation not so bad. xoxo Mrs. Brown”
6AM - 10PM
3057 Terminal Dr, Hebron
Car Rental
“Super happy with my Dollar rental. I’ve never had the opportunity to upgrade from the lowest cost economy vehicle to a four door Jeep Wrangler for only $3 more a day. What a deal! No issues with any aspect of the rental lifecycle and car was clean. I’m very happy!”
“Abdul was very professional in accommodating my needs for the reservation I had. Everyone I interacted with were very friendly, helpful, and courteous. I highly recommend Abdul if you need a manager to assist with any issues.”
“Budget is way better than competitor's fast check is perfect easy in /out process , nice clean maintained vehicles . Keep up the great job Budget very impressed.”
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“Had an excellent experience with Hertz thanks to Olivia. She truly delivered top-notch service from start to finish—friendly, professional, and incredibly helpful. Olivia went the extra mile to make sure everything was smooth and stress-free, and it really made a difference. It’s rare to come across someone so dedicated to great customer service. Highly recommend!”