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“Kiara was absolutely outstanding at Verizon today. She made the entire phone upgrade process easy, stress-free, and actually enjoyable. She was knowledgeable, patient, professional, and took the time to explain every option clearly without ever making us feel rushed.
What really stood out was her attitude and customer service — she went above and beyond to make sure everything was set up perfectly before we left. Verizon is lucky to have her, and we’ll absolutely be coming back to work with her again.
If you visit this Verizon location, definitely ask for Kiara.”
“Moheb was our technical assistant to find our phone.
We fail but it was not because of Moheb . He was helpful, and pleasant to work with.
You have an excellent employee.
Bill Coleman”
“Divine went above and beyond to help me with my phone transfer and the entire process. The best customer service and assistance I have had in a while. Truly, thank you.”
“I want to give a huge thank you to Chris for his exceptional customer service. I came in extremely frustrated after leaving the Apple Store, where they were unable to transfer my number from one iPhone 14 to another.
Chris greeted me with a smile, remained calm and professional the entire time, and truly tried to help. Although he wasn’t able to complete the transfer due to needing an override code, he went above and beyond by letting me use the company phone to call AT&T, assisting me with resetting my PIN, and helping retrieve my eSIM information.
His patience and professionalism made a stressful situation so much better. Excellent customer service!”
“This review is specifically for Jala at the Waugh Chapel store. She spent several hours a few weeks ago helping me with an issue that involved the sales team and IT support. She was very patient, professional, accommodating, and friendly throughout the entire process. Thank you, Jala!”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“Kayla did an amazing job cleaning out my phone charger port after I dropped it in some water. Professional, knowledgeable and great customer service skills. This is why I've been with the same service for over 25 years.”
“Was a great experience and HIGHLY recommend asking for Samip for all your needs! He was extremely helpful, patient, and informative as we worked to transfer services tonour account and upgrade a phone at the same time.
Great service, and true professional in his trade!
Thanks Samip!!”
“Today I met Dimitric. He was awesome!!!
My mom needed her phone on the accessibility mode and wanted password off and wanted the speaker function. He was able to complete everything and explain it and was the friendliest representative I’ve probably ever run across.
There was no sale involved. He was so helpful and I so appreciate him getting my mom’s phone exactly how she wants it and more importantly needs it ?!!! He was so friendly, fast, helpful, etc. I had to come here and tell hopefully his manager and everyone.”
“I had absolutely the best experience at this location today. Jack made my purchase easy and smooth. He never pressured me into buying anything but made excellent recommendations. Sincere, quality customer service is what I desire when shopping and he was nothing short of those two qualities. Keep him around! Thank you Verizon and Jack!”
“After multiple calls between T‑Mobile and Apple support, and visits to two different stores—each insisting the issue belonged to the other—I was ready to give up. Both T‑Mobile agents I saw tried to sell me a $1,200 replacement phone instead of fixing the problem. Then I went to the Annapolis Mall T‑Mobile store, where Jason actually listened. He understood the issue immediately and had my phone working again in minutes. Jason, thank you for your honesty and for treating the problem with real care.”
“Start to finish a really nice experience which is super rare nowadays. Staff was awesome and knowable and kind and accommodating. And knew his to do everything they needed to. Highly recommended!!!!!!!!”
“Thank you Eddie! You are by far the most knowledgeable representative that I have ever had the pleasure to work with. He took care of our problems fast and efficiently. I really appreciate your great work ethic and care for your customers. We have been with Sprint/T-mobile for 20+ years and I will say it again...Eddie is by far the best we have ever worked with.
Thank YOU!!!”
“Jada! I had to leave a review because I just called to see how to go about upgrading to a new phone and wow she was just simply genuine and helpful. Super respectful and calm over the phone and great customer service! Keep doing your thing girl.”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
Mobile Phones
“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“I was staying at the Best Western up the street not receiving phone calls or text on my personal line so I called customer service they erased my SIM cards on both my personal and my money line which had 2K on it both phones shut off emergency calls only I jumped up and ran into this MetroPCS store when I got there they were closed they allowed me to come inside and went through the 40 minute long process of restoring my SIM cards I won't go into detail of what had to be done to accomplish this with the manager Rosie and the young lady working behind the counter her name I cannot remember because it's a beautiful Hispanic name that I wouldn't be able to guess in a million years the ladies only had one priority and that was to make sure that my phones were working when I left that store and they did just that I that I told the young lady working behind the counter that if I wouldn't catch a charge I'd lean across that counter and kiss her right on the mouth LOL excellent customer service I've been with MetroPCS for a long time and I do not plan on leaving yes I have had my ups and downs along the way but all in all I am a completely satisfied customer and if ever in this area again and need service regarding my telephones I will go straight to this location where I was treated like I mattered and like the money that I spend every month matters thank you guys so much for your help I greatly appreciate you both not only were you beyond helpful but both so kind and personable beautiful human beings ❤️
#FDT ??”
“I came into this store wanting to get a Phone with a decent plan, the girls that were working were so friendly and helpful I'm truly happy I switched to metro pcs of weSt St Annapolis and plan of staying for a long time, the women who work there should be proud of themselves based on a great personality and being very Knowledgeable about the phones and the phones they carry!”
“Awesome place!! Very Helpful!! He helped me big time with an upgrade I didn’t know I had. I got an iPhone 15 cheaper than buying a cheep phone I was. Il always go there!!!”
“I got there on a very crowded day. Somebody greeted me within 5 minutes which is so much better than the T-Mobile in Annapolis. I came in to see if I could switch from T-Mobile after 23 years. The staff accommodated me. I came out with a much better deal than I have from T-Mobile. We had to go back After we received the units in the mail. We set up an appointment. Went and got everything transferred and learned about the new devices. I have to go back next week for another phone I added. I can't wait. Thank you Verizon for taking care of us!”
“I received assistance as soon as I arrived. The helper listened to my problem and immediately ran several tests to try and solve the issue. They determined that nothing mechanically was wrong with my iPad, it was an Apple support problem.”
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“Very satisfied with help and great service getting a new iPhone at the AT&T store with Kyle. He was informative, helpful, and friendly while assisting us. Really went above and beyond to explain the changes, assisting to update out-dated billing information, and other services we required. Highly recommended.”