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“Kiara was absolutely outstanding at Verizon today. She made the entire phone upgrade process easy, stress-free, and actually enjoyable. She was knowledgeable, patient, professional, and took the time to explain every option clearly without ever making us feel rushed.
What really stood out was her attitude and customer service — she went above and beyond to make sure everything was set up perfectly before we left. Verizon is lucky to have her, and we’ll absolutely be coming back to work with her again.
If you visit this Verizon location, definitely ask for Kiara.”
“I recently had my phone repaired at Celaris in Annapolis, and I couldn't be happier with the service! The repair was quick and professional, and my phone works perfectly now. Their prices are very affordable compared to other places. Highly recommend for any phone repairs!”
“Moheb was our technical assistant to find our phone.
We fail but it was not because of Moheb . He was helpful, and pleasant to work with.
You have an excellent employee.
Bill Coleman”
“I want to give a huge thank you to Chris for his exceptional customer service. I came in extremely frustrated after leaving the Apple Store, where they were unable to transfer my number from one iPhone 14 to another.
Chris greeted me with a smile, remained calm and professional the entire time, and truly tried to help. Although he wasn’t able to complete the transfer due to needing an override code, he went above and beyond by letting me use the company phone to call AT&T, assisting me with resetting my PIN, and helping retrieve my eSIM information.
His patience and professionalism made a stressful situation so much better. Excellent customer service!”
“Divine went above and beyond to help me with my phone transfer and the entire process. The best customer service and assistance I have had in a while. Truly, thank you.”
“Was a great experience and HIGHLY recommend asking for Samip for all your needs! He was extremely helpful, patient, and informative as we worked to transfer services tonour account and upgrade a phone at the same time.
Great service, and true professional in his trade!
Thanks Samip!!”
“Today I met Dimitric. He was awesome!!!
My mom needed her phone on the accessibility mode and wanted password off and wanted the speaker function. He was able to complete everything and explain it and was the friendliest representative I’ve probably ever run across.
There was no sale involved. He was so helpful and I so appreciate him getting my mom’s phone exactly how she wants it and more importantly needs it ?!!! He was so friendly, fast, helpful, etc. I had to come here and tell hopefully his manager and everyone.”
9:30AM - 9PM
1914 Forest Dr # 1B, Annapolis
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“Took a friend there, she got a flip phone it's hard to get the names in, I don't know why they didn't use her sims card from the other phone, I don't think she will keep it. They told her she can go through email she doesn't do email ??????”
“Start to finish a really nice experience which is super rare nowadays. Staff was awesome and knowable and kind and accommodating. And knew his to do everything they needed to. Highly recommended!!!!!!!!”
“I had absolutely the best experience at this location today. Jack made my purchase easy and smooth. He never pressured me into buying anything but made excellent recommendations. Sincere, quality customer service is what I desire when shopping and he was nothing short of those two qualities. Keep him around! Thank you Verizon and Jack!”
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“Very satisfied with help and great service getting a new iPhone at the AT&T store with Kyle. He was informative, helpful, and friendly while assisting us. Really went above and beyond to explain the changes, assisting to update out-dated billing information, and other services we required. Highly recommended.”