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“I would take these negative reviews with a grain of salt. Potomac has become full of rude and 'entitled' people. I use this store for shipping packages a lot and have always found the staff (owners) friendly, helpful, and willing to take the time to provide shipping options.”
8:30AM - 7:30PM
344 Maple Ave W, Vienna
Mailbox Centers
“Nick was absolutely amazing!! If I could give him 10 stars, I would. We had an awful experience at the Tyson UPS office and will never visit them again, Maple Ave has won our business. I had to do a set of fingerprints, and mail off 3 different documents. Nick explained the process of each one and verified each package for me, during verification I noticied one of my forms was incorrect. Nick waited for me to find the right form, assisted in printing it off, and getting my packages off safely with tracking. This is how it should be done! I feel confident that my packages are in good hands. Excellent customer service. Thanks Nick!”
“I live in Houston and had a package that needed collecting from just down the street from this UPS Store in Washington DC. I spoke with the manager (Janiya) who did me a HUGE favour and actually went down the street and collected the box during her off hours and then took it back to the store to affix my shipping label. Service like this is just so rare these days. Cannot say enough nice things here.”
8:30AM - 7:30PM
4201 Wilson Blvd #110, Arlington
Mailbox Centers
“BEST ups store in the country. I don’t think I’ve met an unkind or unhelpful person here. I wish every UPS store was like this. The first Google review I’ve ever written and for the most deserving store.”
8:30AM - 7:30PM
509 Quince Orchard Rd, Gaithersburg
Mailbox Centers
“Ms. Renata was very kind. The service was fast and professional. The documents I needed to have authenticated were in French. When I made the appointment, she asked me to bring the documents translated into English. I highly recommend this office for notary services.”
8:30AM - 5:30PM
1 Research Ct #450, Rockville
Mailbox Centers
“This was the first time I ever rented office space. Intelligent office made things so easy for me to sign up. They also followed up with a phone call to make sure I had everything I needed and were so welcoming when I arrived to the office. They made everything so simple for me. I will go back to this place in the future if I ever need to rent again. Thank you so much.”
“I am so glad to have this UPS store near my home. It has been so convenient and the employees are amazing! They are extremely knowledgeable, professional, and very personable. Scotty has helped me out on multiple occasions, once with getting my shipping and passport photos and another time with notarization of important paperwork. He was very patient and was able to accommodate all my needs. Harry is also another amazing employee that I have worked with and observed. He is one of the younger members of the team but still very knowledgeable. He is always enthusiastic to help and I have seen him dealt with two very frustrating customers on different occasions without losing his smile and positivity. I even felt really bad for him. I know that I can come to these guys for help and they will be able to sort it out.”
“I always have a great experience at this UPS Store! The staff is consistently friendly, knowledgeable, and efficient. They’re quick to help, answer questions clearly, and make shipping, printing, and returns super easy. The store is clean, organized, and well-run, which makes every visit smooth and stress-free. You can really tell they care about their customers and take pride in their work. Highly recommend this location for all your shipping and business needs!”
“Incredible customer service! Alex and the entire team were very friendly and patient with us! From the start, they were very helpful and offered extensive support! Def recommend!”
8:30AM - 7PM
12154 Darnestown Rd, Gaithersburg
Mailbox Centers
“I have been doing return here for years, but never had an opportunity to use them for other services until today. I needed to get a vinyl banner printed for my neighborhood swim team that another vendor messed up. They were able to create a proof of what we needed and printed all in two days. The owner was so courteous. It is clear that they value the community that they serve. If you need any of their services, please do not hesitate to go here.”
“My experience at this store has been nothing short of amazing. The staff are always friendly, warm, and provide exceptional service. Nothing is ever too much trouble for them, and they consistently go above and beyond to be kind and helpful.”
“The staff there (the weekday guy especially, I think his name is David) is friendly and super helpful, and they are very efficient. It’s also really convenient to drop off my stuff in a bag with an address, then have them pack it up (really well) and send it without issue. The shop is always organized and clean too. That’s my go-to spot to ship anything domestically. ??”
8:30AM - 5PM
1934 Old Gallows Rd STE 350, Vienna
Mailbox Centers
“My company, EKKO Title, hosts a class for realtors every few months. Nande, Loretta, and Paige were nothing shortly short of spectacular in helping me set up the room for the class. Just yesterday, our course was set for 80+ attendees, and they were great at helping me set up food, tables, and desks. I couldn’t have done it without them.
Hari and Nyna were incredibly kind and accommodating as well. I will most certainly come to them for future events at Intelligent Office.”
“This is the BEST post office service. Independently owned and dependable. You can print, fax, email and more! All of your post office needs at a friendly neighborhood office. Trust you will never go to another post office again. Ive been going for years.”
“We have ordered multiple things at this store for work. Staff are friendly and easy to work with (shout out to Joe)! Signs, cards, and handouts have all looked great. They are our to-go for printing needs.”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
“I cannot imagine a better staff interaction and supportive service than this UPS store in Reston at Plaza America!! I have visited several times and every single experience is superlative. John, the manager is above all in knowledge and understanding as well suggesting best choices for my needs. And every other staff member is equally top-notch and I will never go anywhere else for my needs. Thank you, my life is so much easier with your help.”
“I had such a great experience at this UPS Store today! I’d just come from the post office where I was treated pretty poorly, but the customer service here completely turned my day around. One of the employees (I wish I’d gotten his name!) saw me struggling to get the door open and came right over to help. He was so kind and patient, and even set up a system for me so I’ll be ready next time I come in. It honestly made me forget about the earlier situation — his kindness really made my day.”
8:30AM - 7:30PM
4532 Lee Hwy, Arlington
Mailbox Centers
“Natalie and William were super nice and helpful today. The store was busy, early evening, but they were quick and efficient with every customer and really tried to give the best customer service. My color copies came out great and were reasonably priced.”
“Don't be fooled by the young employee's ! This location offers actual empathy and support when it feel's like things are going sideways ! We no longer will go to Fedex for our printing needs as the employee's here have been much more ethical and supportive when we've had varying requests. They also ALWAYS have a notary on hand which is priceless. Give them a try !”
“This has been the best UPS Store I’ve used in the area based on multiple visits. Printing was always reasonably priced, and I could just email the label and they’d take care of it.
Even though it’s in a busy location, there were usually enough employees working, so wait times stayed short and service moved quickly. Every time I went, including during peak hours, they handled the flow of customers really well. Overall, I’ve consistently had a good experience here.”
“So glad this is my local UPS store. LUCAS is the best, he's helped me out in a pinch multiple times. The guy with the ponytail is also a pleasure to work with!!!”
“♥️ doing business with The UPS Store 4602 in Falls Church, VA HIMA is the best always kind and knowledgeable! Easy in easy out.
Thanks for a job well done!”
“I had a great experience at this UPS Store. The older gentleman working there was especially helpful, friendly, patient, and very knowledgeable. He took the time to explain my options and made sure everything was done correctly, which made the whole process quick and stress-free. Excellent customer service like this really stands out. I’ll definitely be coming back.”
“Carrie provided exceptional customer service during my visit to UPS. Despite being the only employee working and managing a line of about eight customers, she remained calm, professional, and friendly throughout the entire process. She took the time to assist each customer with patience and a positive attitude, never making anyone feel rushed.
Her service-driven approach, professionalism, and ability to stay composed under pressure were truly impressive. Carrie is a great example of outstanding customer service, and UPS is fortunate to have her. Thank you for making a busy experience a pleasant one!”
“Quick and professional. Love that it’s conveniently located in my neighborhood, the store is always well staffed, the line is short and they are very easy and efficient. Top for returns, way better than Staples.”
8:30AM - 6:30PM
5614 Connecticut Ave NW, Washington
Mailbox Centers
“As a lawyer, getting mail is still a big deal that can have real consequences for clients and the business. I just wanted to thank you all for how diligent and dependable you’ve been over the years while I’ve been building my firm and expanding our presence into Southeast Asia. Your professionalism, attention to detail, and consistency have never gone unnoticed. You all have been exceptional partners. I truly appreciate you.”
“I have been coming to this UPS store for a while so the positive review is overdue! Lovely, well-informed, and helpful customer service. From notary services to passport photographs to regular mail to Amazon returns, this is an ‘everything’ store. Most recently I was helped by Shrutika who took passport photos. Overall a great experience!”
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“The new owner, Anita, demonstrates exceptional professionalism, kindness, and patience in her interactions with customers. She is highly knowledgeable and takes the time to address all inquiries thoroughly and clearly. The level of service at this UPS Store is outstanding, and I would highly recommend this store for its customer-focused approach. Additionally, the store offers excellent notary services, further enhancing its value to the community.”