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“They quoted a price on the phone, booked an appt, gave me a coupon for booking that day and repaired my broken screen that night. I highly recommend them. Pricing very competitive.”
“Awesome, kind, and helpful gentleman replaced the Zagg glass I had Verizon install incorrectly a week ago on my new phone. I so appreciated his expertise !! It’s perfect ! Thank You!! Susan”
9AM - 8PM
97 Main St, Stoneham
Mobile Phones
“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“Fixed my HDMI port on my Xbox for a reasonable market price. Initially estimated it would be done within the day but had to come back the next day to pick it up. Overall satisfied with the simplicity and fairness of the process though”
“That was a great experience.Marsela was very helpful and patient with me. She took the time to answer my questions and help me with everything.
Great service.”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
“After having had some unfavorable experiences at other AT&T locations, I was reluctant to go back into a store; however, Justin went above & beyond in assisting me with my service plan. I’ve found that many reps are not familiar with First Net, but these guys are great. 10/10 recommend to anyone who’s on First Net to come to this location for assistance.”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“We Took iPad 8 in store few days ago and it was done in 1 hrs same day repair what an fast repair service also they were busy in repairs. I have been recommended”
“Whent to this store this morning because I had a problem that metro could not fix This girl Fixed my phone less than ten minutes was totally amazed.My next purchase will be here customer service is amazing.”
“Amazing experience here with Khristia! She was so helpful and clear with every step! She gave me the most valuable, professional, and best experience I could have.”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“Dieye and Susil were really lovely. Needed my phone screen ASAP and they came through, and also gave me a discount.
I hope I wouldn’t need to fix my phone anytime soon but if I do, I’d definitely come back!
Thank you so much!”
10AM - 8PM
89 Seaport Blvd, Boston
Mobile Phones
“I had a great experience at the AT&T store on Seaport Blvd. Elijah was very patient, professional, and respectful. He helped me transfer my number with clarity and dedication. Excellent service.”
“Very good customer service, especially with Mr. Franklin, he is the best representative of East Boston. I recommend them to everyone and friends. I am 100% happy with my new Samsung phone.”
“I want to recognize the exceptional service I received at the AT&T store in Cambridgeside Galleria, specifically from Assistant Manager Emely, along with team member Paolo. I hope this feedback reaches store leadership and AT&T corporate because their support truly deserves recognition.
I came into the store after a very distressing experience with an AT&T phone representative that left me frustrated and in tears. Emely immediately stepped in with professionalism, empathy, and a calm, solution-focused approach. She took full ownership of the situation and advocated on my behalf to ensure my issue was properly addressed and resolved.
What impressed me most was her willingness to go above and beyond. Not only did she resolve my concern, but she personally went behind the scenes to find a box for my return, carefully packaged the device herself, and secured the shipping label so everything was ready to send. That level of initiative, care, and attention to the customer experience is rare.
Paolo also stepped in to assist and provided supportive, professional service throughout the process. Together, they turned a very difficult situation into a positive one.
Emely’s leadership, compassion, and commitment to customer care restored my confidence in AT&T. Employees like her represent the company at its best, and I strongly believe she deserves recognition for her outstanding service.
Highly recommend this location — you will be in excellent hands.”
“I live in Brockton, I rather travel that far to see them. They are courteous, patient and professional. It’s worth traveling to see them. I will certainly recommend my friends and family to go to their store. That AT& T Store should be a model on how to serve clients”
“Because I do not even begin to approach an expert level with all the latest tech, it can require infinite patience to understand my needs and educate me. Franklin has this patience in spades! He is an incredible asset to the company and goes above and beyond. Thank you, Franklin!!”
“Darwin from the Revere site was extremely helpful in upgrading my apple phone. Explained the changes to the new phone and encouraged me to come back if I needed help.”
10AM - 8PM
19 Austin St, Charlestown
Mobile Phones
“I had the most wonderful experience at this location. I was working with King, who was so extremely helpful and personable. At various times throughout my new phone purchase, the store got super busy and King handled what could have been very an overwhelming situation, seamlessly. I have been to other Verizon locations in other areas/states and I can genuinely say that this was the most pleasant experience that I have ever had getting/setting up a new phone. King really seems to be a genuinely wonderful person and is exactly who should be in a customer facing role like this. 10/10 would recommend this location and I will absolutely be returning for any future phone service needs.”
10AM - 6PM
168 Great Rd E, Bedford
Mobile Phones
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“I had such an amazing experience at the Southbay AT&T. I worked with Jasmine the manager and Joessy as well as a few different staff members, they were extremely busy but also supportive and attentive to each one of the customers they were helping. I had an amazing time they took care of my bill, explained everything in detail and even demonstrated how to use my new iPhone. I recommend this location to anybody who looks for good service and free parking! I will be back, you ain’t getting this service just anywhere!!”
“I was desperate, lost my phone and leaving today for 7 weeks out of the country. Norman was awesome. Got me a new phone, helped me set it up. I was frantic, everything related to the trip tied to my phone. He was able to restore everything and set my mind at ease. Seriously, If I could give Norman 10 stars I would!”
“Giancarlos was amazing. He helped me with little to no effort and covered everything plus more. 10 out of 10 I recommend coming to him if anything is ever needed.”
10AM - 8PM
842 Lexington St, Waltham
Mobile Phones
“I was picking up a new phone for a Verizon trade in and was in and out of the store very quickly. They had a iPhone model that was sold out everywhere else so I’m happy to have gotten one here. Everyone at this store is really friendly and helpful. Definitely recommend!”
“This is the best store EVER. I went to another location and they tried to scam me. When I came to this one they helped me with everything I needed. Love this store. Great people.”
“Sulayman was extremely helpful when I came in to get a new phone. He helped me decide what phone is best for me, and he picked the perfect phone. He was kind, courteous and extremely respectful. He was friendly and if I could give him 6 stars I would!!!”
“Visited AT&T last week was very satisfied With Service from Marques never had to wait a minute he was very pleasant and professional. I will return to that office on American Legion Highway just because of him thank you Marques. You make me proud.”
10AM - 8PM
85 River St, Waltham
Mobile Phones
“Great people. Unable to fix the problem but spent 90 minutes with the problem. Metro PCS cooperate couldn't even fix the problem yet. Very family oriented and helpful”
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“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”