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“I had no service for the entire day after a phone number portability issue made in another store in Everett and spent hours calling Metro by T-Mobile with no solution.
Frustrated, I went to this store, and Samantha was an absolute LIFESAVER! She fixed my problem and restored my service in less than five minutes. Best employee ever—thank you, Samantha!”
“Awesome, kind, and helpful gentleman replaced the Zagg glass I had Verizon install incorrectly a week ago on my new phone. I so appreciated his expertise !! It’s perfect ! Thank You!! Susan”
“Cody was great! Helped myself, son and daughter all get new phones. Cody made all three transitions to new phones easy as pie! Thanks for the outstanding service!”
“Well informed and friendly service. Answered all questions and provided us with the necessary help so we were all set when leaving. Couldn’t have been easier or better. Highly recommend!”
10AM - 6PM
251 Main St, Wilmington
Mobile Phones
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Erik explained all steps re a new phone He was very patient as we needed things repeated
He remained calm relaxed and that helped us as I had gone to another Verizon and it was completely different
I would go back for another phone from him!”
10AM - 6PM
191 Sudbury Rd, Concord
Mobile Phones
“Ricky, aka Ricardo, was so nice, extremely professional, and knew his stuff. He helped me with my phone problem. Very grateful he was in the Concord, MA store today.”
“I really enjoyed the moment, by the store, the girl was very kind and very patient, I thank her very much, she does a good job, congratulations to the whole store team, I hope to see you again soon”
9:30AM - 6PM
191 S Broadway, Lawrence
Mobile Phones
“This place earns my five-star review. The employees/owners are respectful, courteous, transparent, competent, diligent, and prompt. My MacBook was not turning on. I was going to bring it to Apple for diagnostic and possible repair. However, I noticed the waiting list was too long and decided to take my chance with this place. Although this place is also very busy, the people who work there are cordial and go beyond to exceed customers' satisfaction. The owner diagnosed the MacBook, ordered the parts, and beautifully repaired it very promptly as promised, and without the need for me to make several trips there. He also stands behind the repair in case the MacBook breaks again. In fact, he kept me informed by calling me at every step to update me on the status of the repair. I am very happy with the service and will refer my friends and Family to this place.
THAT'S WHAT WE CALLED A GREAT PLACE!”
10AM - 6PM
168 Great Rd E, Bedford
Mobile Phones
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
10AM - 7PM
77 Main St B, Andover
Mobile Phones
“Just when you think customer service is nonexistent and a thing of the past, I made a visit to the local Verizon store in Andover mass, I was met at the door by the manager, holding it open for me, asking me how we could help displaying a smile and professionalism.
A very refreshing experience!”
“Giancarlos was amazing. He helped me with little to no effort and covered everything plus more. 10 out of 10 I recommend coming to him if anything is ever needed.”
“Wow!!! As soon as I walked in I was approached with smiles and respect. I had the pleasure to work with the manager, Morgan, and she provided the best service I've experienced up to this date while purchasing a phone. Very thorough and gave information that was very beneficial to my family and I. The team there is great!!!”
9AM - 6PM
Westford
Mobile Phones
“PC was frozen. CPR Cell Phone Repair confirmed my suspected diagnosis, replaced the old drive with a solid state drive and transferred data. Their price was very fair. With a new solid-state drive and information reloaded, it runs like a new computer.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“The staff was very good to me.. If I didn't understand the first time they were very patient with me. I would give the staff 5 stars. They. always would say when leaving come back anytime if you need help. Nice feeling.”
“Customer service and management are very helpful and knowledgeable. Julian helped us with an upgrade on a very old trade in and we got a great deal! Would recommend!”
“They replaced my daughter’s iPhone 13 screen. Best price I had gotten. Staff was super nice. They have a lot of good stuff too. I will definitely go back there and recommend them to others.”
“I love the front desk also the back electronic service..But the Jewelry its bad they need to hire people that speak English ..I speak English and spanish...so when I want a product I should not be going around helping customers out..That's not my Job..Here engish.workes or that understand english..or traint them dont send them out with out there amor..ESL clases..Walmart you are the best store around ..I know you can do better..”
“Jonathan is awesome! He is a kind, professional and patient man. He went above and beyond to help me switch back to T-Mobile.
I highly recommend the team at this location! Thanks, Jonathan and Steve!”
“Swapped to Verizon from TMobile. I wasn't fully prepared. The dude was very patient. My apologies, I forgot his name. (I'll have to check my receipts and edit the review.) Got everything figured out. Gave great advice for the new phone, plan, and peripherals. Perfect service.”
9AM - 6PM
115 Hampson St Unit #2, Dracut
Mobile Phones
“I've had such a wonderful experience working with the team here. They've made my site not only look and function great, but also SEO optimized and easy to find for clients. I look forward to continue working with them as they help me gain a larger audience and clien base.”
10AM - 8PM
345 Main St, Tewksbury
Mobile Phones
“Very satisfied. ATT LOWELL. I believe saws man was perfect. Helped me move my old phone to new one. Very quick. That’s the only nice thing I have to say about ATT. Thank you”
“(Translated by Google) Good place. Great variety of products and the owner is very friendly.(Original)Buen lugar. Gran variedad de productos y el dueño es muy amable.”
“Kevin & Mohamed really nice and helpful. There was another guy to the far left register who couldn't even find my uncle in the system. However, Kevin was able to find me right away and then Mohamed provided me with assistance to unlock my uncles phone. This was all on the afternoon of Jan 19th, likely around 3:30 or so”
10AM - 8PM
1235 Bridge St, Lowell
Mobile Phones
“This T mobile store is different from any other T mobile location we have ever been to. The employees there even the manager go out of their way to help you out ,specifically Stephanie , there are no words to describe how wonderful she is.
Great person, very professional, helpful , and the nicest thing about her is that She makes you very comfortable even if you run in to some difficulties , she goes out of her way to help you out and is the reason we keep coming back to this location.
My family and I we just want to say to her Thank you so much.???”
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“I originally tried to shop at the North Billerica store, but they were not open at 10:15am, despite the posted hours of 10-6.
This was actually a blessing in disguise, as I went to the Pinehurst location instead, and it was a great experience!
I was assisted by a very knowledgeable, very helpful young man named Luiz. He was personable, exhibited excellent customer service skills, and worked with me to make sure I got what I was looking for, and that I was satisfied with my purchase.
I will not be returning to the North Billerica location ever again. My home store is now the Pinehurst store, where I know I will be treated with respect, have all my questions answered, and feel like I am welcome. I've already started telling my friends and family members what a fantastic experience this was. Luiz is definitely an asset to your team! His service today should be held as the standard for your staff. Thank you again, Luiz!”