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8:30AM - 6:30PM
405 Waltham Street, Lexington
Mailbox Centers
“Came here twice to ship important international packages, and Tom was incredibly helpful and kind both times. Both packages arrived on time with no issues. This is the only store I’d trust with shipping important items internationally.”
8:30AM - 6:30PM
101 Middlesex Turnpike, Burlington
Mailbox Centers
“It is so refreshing when you go into a store, and you experience, exceptional customer service. From the moment you walk in, you feel like the people behind the counter are in a good mood, genuinely happy to have customers and just being down to earth and cool. The three guys who work at the store are just super cool! I was only in there for a few minutes, but I had such a fun experience chatting with them. It’s so refreshing because sometimes nowadays you walk into a store and the person behind the counter doesn’t even make eye contact with you, doesn’t say anything when you say hello and doesn’t smile and does not engage with you. I don’t understand that. But thankfully, there are stores like this! Rock on guys. I’ll always come back!”
“Fast and easy to drop off a pre labeled package. But they do everything rlse well too. I've used them to ship other items. Yhey are friendly and knowledgeable about shipping.”
8:30AM - 6:30PM
831 Beacon Street, Newton Centre
Mailbox Centers
“I have used this UPS store for conference printing needs including event signage, table cloths, pop-up banners, brochures, and other items. Everything is ready on time (or even before deadline!) and the owner and staff go above and beyond to meet your printing needs. This store has quickly become my go-to local shop for printing.”
“So far beyond exceptional customer service that the phrase doesn’t come close. They restored my faith in humanity. I know how that sounds. I’m saying it anyway.
I’ve been coming to this store for years and they have always over-delivered. Every single time. But there’s one recent visit I can’t stop telling people about. Torrential rain, and I had something that absolutely had to go out that day by air because many people were counting on it. I’d already been to two other places that told me they couldn’t do it. I got here barely at the wire, and that’s when I realized I’d left a key part of the package behind at the last place. Everybody works against the same deadlines. The difference here is that they held things up, insisted I could go back and get it and they would solve still getting it out by air that eve.
The two people working, one of them the owner, could see how important it was to me and how desperate I was, and what they did was epic. Nothing I would ever have asked for. Honestly, nothing I would have imagined would or could be offered.
I’m not saying this so anyone walks in expecting the same thing, because that wouldn’t be fair to them. I’m saying it because it’s just one more example of how they treat people - indicative of how they’ve always treated me and other customers, and clearer than ever: How they as individuals treat everyone. It went so far past anything the job asks for, and they didn’t know me from anybody. They did it out of pure kindness. That’s just who they are.
And it wasn’t only the two of them. It affected other workers and likely cost something too. I’m grateful to every one of them and it’s clear the owner has done a phenomenal job hiring the same exceptional people.
Again, No relation, nobody’s paying me. They took such good care of me as always. That kindness gave me hope and comfort, and it honestly made me well up on the ride home. Especially in times like these, it meant more to me than I can say. Thank you, all of you.”
“My experience was very pleasant! I had great customer service today from James G. He was so patient, kind, professional and helpful. I will definitely return to this location again!”
“Highly recommend! Becky and the staff went the extra mile to assist me with putting a package together - beyond what she had to do and I had to note how much I appreciated her kindness and time!”
“Exceptional notary and printing services. Kevin and Ryan were both extremely friendly and walked me through the whole process with ease. I’ll definitely be back for any future needs.”
“Mike is extremely kind, knowledgeable, and helpful. I showed up with incorrect labels and packaging and he was able to help me reprint and attach new labels. He was extremely nice and understanding. Highly recommend this location for all of your shipping needs.”
8:30AM - 6:30PM
60 Thoreau Street, Concord
Mailbox Centers
“This a particularly wonderful UPS store. I was helped today by the store manager, Vitta. She professionally greeted everyone with a warm hello. She helped me and another customer navigate some tricky Amazon return issues that helped us both save time on a hectic Monday Evening which could be a valid excuse for grouchiness! Thank you for taking the time to be patient and friendly.”
“This is the BEST UPS store. Everyone that works there is so so kind and helpful. A few weeks ago I went in with a package that was too big to fit in any existing boxes and the woman behind the desk helped me create a box that fit my package. I also use them frequently for printing things. I've used them baby/bridal shower items and signage for my wedding as well as work events and always had a great experience.”
“I had such a positive experience at this UPS location today. The two guys working were so kind and helpful, it brightened my day! They went the extra mile to help me figure out everything I needed.”
8:30AM - 6:30PM
955 Massachusetts Avenue, Cambridge
Mailbox Centers
“I am so grateful that this is my local UPS store, because everyone that works there is wonderful. Not only are they fast and good at what they do, but they are always friendly, warm and helpful, even though it's almost always extremely busy, and in a pretty small space, too. I hope the people that work at this location know that they are appreciated and add a little bit of brightness in this world! If you have any UPS needs that require a patient and helpful employee, this would be the one to go to.”
“Extremely reliable UPS Store and always my go-to. The owner is incredibly professional and clearly manages the store very well. I’ve used them many times and have never had any issues.
Everything is always handled efficiently, professionally, and with care. Thank you for being so consistently reliable and making everything so easy!”
“Daisy is the MOST KINDEST PERSON EVER! She help me ship out a package that was going to Germany she made the shipment so EASY! She was very fast and helpful with everything I WILL BE RETURNING BECAUSE OF DAISY KINDESS I RECOMMEND THAT YOU GO TO THIS STORE DAISY IS THE MOST HELPFUL AND LOVELY PERSON THANK YOU DAISY I WILL BE BACK”
“Justin was amazing at your Belmont store! I was standing in line and a customer went right in front of me ( aggressively ) and he was very customer service oriented . He deserves some recognition.
I will definitely be back to your Belmont MA store to drop off packages. Thank you so much for hiring him!
Very helpful and very quick to take my return! So friendly and I will recommend UPS Belmont to many of my friends.”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
“I have been very happy with the service at this UPS store in Weston. Every time I've visited the store the person has been very polite, very helpful, and given me accurate information. I will continue to consider this my go to store for shipping and Amazon returns.”
“It’s truly the staff that makes this place stand out. Scott and the entire team, along with everyone else I’ve gotten to know, even if I don’t know everyone’s name, are incredibly kind, courteous, helpful, and genuinely appreciative of their customers. Every interaction has been positive, and they consistently go above and beyond. Outstanding customer service! Thank you all :)”
8:30AM - 7PM
200 F Main St, Stoneham
Mailbox Centers
“I visited UPS because I wasn't sure what to do with my package. The staff was incredibly helpful and walked me through the entire process step by step. They made everything easy to understand, and the whole experience was quick and efficient. Their friendly customer service made me feel confident and relieved, and I left very happy with the experience. Thank you for making what could have been a confusing situation so simple!”
“I've been using the UPS Store in North Reading for a couple of years for other services and just had them work on a fast turn around printing project. The quality of the print job was excellent and I really appreciated their fast turn around and the price was reasonable. Service is great and efficient.”
“the indian guy with the cool middle part haircut was tremendously helpful and knew exactly what he was doing. he helped me and solved my request in less than 1 minute.
i am definitely coming back to this store anytime i need to return something”
7:30AM - 5:30PM
776 Main St, Waltham
Mailbox Centers
“Came to get my passport and Lily was very helpful!! Super kind and attentive, she made sure everything was done correctly and in a timely manner. There were 2 other people working as well and they seemed to handle customers just as well. This is definitely one of the better post office’s I’ve been to.”
8:30AM - 6:30PM
396 Washington St, Wellesley Hills
Mailbox Centers
“The guy closing on 6/1 did a good job keeping his cool despite a man coming in with more than a dozen individual Amazon return minutes before closing Very smooth and easy experience overall.”
“currently under construction so pretty hard to spot it for the first time. u need to pass the traffics light to see the way in. can emergency park the car when turning right into the small alley next to the supermarket”
“Went here to get fingerprinted but the people being helped for packages seemed happy too. Turns out there's a number they can call for remote assistance with fingerprints and it makes a world of a positive difference. This is the third location I tried and the one I'd return to.”
8AM - 6:30PM
47 High Street, Medford
Mailbox Centers
“Packed and shipped 10 parcels from this store just now and it was absolutely easy and seamless.
A BIG SHOUTOUT TO TAYNA!!
Incredible at her job, great at multitasking, very patient, calm and polite. Absolutely impressed by her work.”
“I've been using this UPS store for over 10 years, generally for dropping off pre-labeled packages. At times this location can busy so there may be some wait time. Be patient. In the past few years I've noticed the staff are more helpful than in the past. The staff is knowledgeable about the requirements for shipping, so if your package does not conform to the rules you may have to update your label/packaging.
Recently I discovered that this store also does laser engraving and UV cured printing. Wow. The expertise for unusually shaped and complex jobs is top notch. The capabilities are more advanced than several other local UV printing businesses in the area.”
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“Nicholas is the MAN! He had a full line of customers, and bazed through them, including me. Tip: be as well prepared as possible before you come in. If you are, Nicholas will surely get you on your way fast and very professionally.”