“Very friendly, competent and convincing me to upgrade my phone and supplier. Very low key but I left upgraded although I went in for a simple question which was answered!”
“Jardel was super helpful in getting my new phone setup! He was helpful at explaining things and patient in answering our questions. He did everything he could to make it a perfect, 5 star experience and we look forward to visiting this location again in the future.”
“I had a fabulous experience at this Verizon store yesterday. Josh was very professional and helpful. He helped me save some money and set me up with what I needed!”
“Great experience at this Verizon store! The staff was friendly, knowledgeable, and really took the time to help me find the best option without any pressure. Everything was explained clearly, and the whole process was quick and easy. Highly recommend!”
“I went in for a trade-in/upgrade for family member and Devonte went above and beyond to make the transaction as smooth as possible. He also made drop off of the trade-in quick and easy. Additionally, he took the time to minimize the change/cost in billing/plan. Will/would definitely return to this location for future needs.”
“Erik explained all steps re a new phone He was very patient as we needed things repeated
He remained calm relaxed and that helped us as I had gone to another Verizon and it was completely different
I would go back for another phone from him!”
“Erick was knowledgeable and his customer service was top notch. Answered all our questions quickly and confidently. We visited the site for new phones and he turned us around in 15-20 minutes, that was very much appreciated. Will visit again.”
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
“Hi, I just want to reach out and say how happy and beyond satisfied with your colleague, Joel, who works on Highland Avenue in Salem Ma., his customer service skills are impeccable, and I really wish that the manager to the store had half as much of common courtesy for customers like Joel does…… he is definitely a five star employee”
“I had the pleasure of working with Destiny. I cannot say enough about the customer service that I received from Destiny. She explain everything to me. I went from an android to an I phone. She explained everything to me and did not let me leave until I felt very comfortable with my new phone. She is an asset to that location! Best customer service I have ever received from a retail store. Thank you Destiny!”
“Great Store! Great customer service and Team work
Maryellen was awesome and so helpful. Nice group of people who seem to enjoy what they do and work well together. Highly recommend this store!!”
“Manger was great I got my problem fixed in two seconds while I was trying to reach the customer care for the last seven days staying for 40 5060 minutes on the phone”
“Best experience I've had dealing with one of the Internet providers. This was a few months ago but I canceled my service online and went in to drop off my router. There was no line and service was prompt. They scanned the router, looked up my account and offered to have me pay the $7 and change that was outstanding on my account to close me out right then and there. They provided a receipt for dropping off the router, proof of payment and that was the end of it. No lingering fees or cancellation charges and I haven't looked back. Xfinity might stink but this store did not.”
Open 24 hours
222 Rosewood Dr, Danvers
Internet Service Providers
“Ty was so helpful and efficient when I brought my mom in to get a new iPhone. He was friendly and knowledgeable, reassuring my mom the new phone would be easy to adjust to. He also reminded me of the USB C connection needing a new plug and cord.”
“I had a great experience at the Saugus Ma Verizon cell phone store today. My service person was Ryan who was patient, helpful, knowledgable, and understood the issue I was having with my I phone 17. He answered every question or concern I had and put me at ease. I highly recommend the Verizon Saugus location.. Thanks Ryan...Keep up the good work..”
“I had an awesome experience at this Verizon store. The representative (Kyle) was incredibly helpful, smart, and very patient. He explained everything clearly and made sure I understood all my options without rushing me. He also made sure I got the best deal possible. The whole process was smooth and stress-free. Great customer service—I really appreciate the time and care he put into helping me.”
“Store was pretty packed when I went in but I was helped out quickly. Service was very good, Gilbert especially was super helpful and made the experience much better!”
“Sunday 1-25-26 on a stormy bad wheather afternoon I came in for a help on my new phone and thanks to Shaun who helped me to fix my issues with the new phone for not even two weeks but thanks to Shaun who helped and solved my issues!!!!”
“I highly recommend this store for any support/upgrade questions. I had an issue and Alejandro was very patient and took the time to ensure my account was able to be activated again! Thank you very much for your help!”