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“Elmer was great. I needed to replace my phone on a budget and he helped me figure a reasonable solution quickly. I also came in as the store was closing and he wasn't bothered by that at all.”
“Shane was excellent! I never write reviews but he was exceptional. Shane took the time to listen and assist my daughter and I after a difficult day. I forgot my Apple ID and Shane calmly walked me through step by step.
It was refreshing to work with an experienced professional. We sincerely appreciate the time and guidance. Thank you Shane!! 6 STAR Service!”
“Great experience this time. The gentleman that helped me was professional and patient. It was surprisingly empty and I was not in the store for very long at all.”
“Nick was wonderfully helpful setting up my new phone. I had problems transferring some apps and getting them to work. Every day he helped until it was all working right! Patient and helpful.”
“Erick was great until something went wrong with the phone. Then I was told I would have to go to the Apple store to have the phone replaced. All calls would go to voicemail. He tried to fix it. but couldn't. I wanted the phone replaced. Not happy.”
“Shane was super helpful - answered my questions quickly and recommended the best product and solution.
He was also super patient when my phone died halfway through the transaction and I was using Apple Pay 😅.”
“My mom got a flip phone and was having problems using it. The young man was extremely kind and helpful. He took the time to show her how to use the phone. She couldn't remember her password so he asked if she checked her messages and she said no. She said that she doesn't check voicemail so he suggested that she doesn't bother with it,this mad her extremely happy. Hee even showed her how to look up missed calls. My mom left feeling confident about using her phone.”
“Outstanding customer service by Miguel Garcia, friendly service without all the upselling!
Got my new IPhone Air today and he set up everything for me and even helped me box up the old phone to send back.
Great service is hard to find nowadays, I would highly recommend going to this location for all your phone needs and you’ll leave a very happy camper.
This is my go to Verizon store going forward!
Please recognize Miguel for his excellent service today!”
“David was able to resolve an issue I had at an entirely different location, I would have switched carriers had I not had the experience I did today. 5 stars for David as he was polite and fast.”
“Wonderful team, excellent service!! After visiting the Swampscott location, where I was told that my iPhone was the problem and that T Mobile couldn’t help me, I visited this location for a second opinion. I had issues activating my number on my new iPhone and it took them literally 5min to fix my problem. And they were so sweet, too. Best place ever!! This will be my new go-to for any T Mobile problems.”
“Luis and Jaye were so kind and helpful. They were accommodating during an extremely hard time and only within days of our mother's passing. I was a mess dealing with complex loss and family issues trying to get a phone into my sister's hands that had been out of contact with us for months. I live in WA state and was back east under this emergency circumstance and they tolerated my highs and lows during this challenging time.
Jaye went out of his way to work through the challenges I was having with the cell phones, but most importantly, he showed genuine compassion.
Both Luid and Jaye are an asset to this T-Mobile.”
“I had Olga help me out in the store to get an ipad for school. And she was so amazing and professional but also made me enjoy my time waiting for my product. Walked oit of the store with a smile on face happy with my purchase and the experience she provided! I will be back and hope she will be there when i do.”
“I was first approached by a woman representative who acted like I was cutting the line, telling me there were people in front of me. Even though I only approached the desk to see if I needed a number to be helped. I was totally embarrassed when she led me to a chair to sit and wait. After waiting my turn I was helped by a representtive named Justin. He was absolutely the nicest, most friendly, and knowledgeable person I've met. He went over all my concerns, showed me alternatives to my service, and offered prices on different plans. If there is an employee award, I think he should get it. If I ever have occasion tgo go back, I would definately want him to wait on me”
“Jesse Round was incredibly helpful when I needed assistance after the death of a family member. He is an excellent manager and a true asset to the Verizon company.
Thank you Jesse for everything.”
Open 24 hours
222 Rosewood Dr, Danvers
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“I had an awesome experience at this Verizon store. The representative (Kyle) was incredibly helpful, smart, and very patient. He explained everything clearly and made sure I understood all my options without rushing me. He also made sure I got the best deal possible. The whole process was smooth and stress-free. Great customer service—I really appreciate the time and care he put into helping me.”
“Jonah is AMAZING!!! My smart watch broke and I needed a new asap and he got me the best deal :) he was very knowledgeable about all of the watches and phones. His trainee was Isaiah and he was also very helpful and super nice too. I will definitely be going back to this store from now on”
“Xfinity surprised me. In and out in 5 minutes. The guy was nice and when I passed on adding cell service he didnt harass me. Great experience, especially for a comcast company”
“After trying to complete service over the Phone and then in person at another place, I ended up at Verizon in Peabody on Andover Street. After the failed attempts, I didn’t know if they could help me. And to be quite honest I was tired of trying.. Without telling them that I was overwhelmed, I got Chris who was more than helpful and made me feel like it was the easiest process in the world.. Chris was very friendly and extremely knowledgeable of the steps I had to take to get what I needed. Honestly, I think the universe sent me Chris because I needed him in that moment. Give that man a raise!”
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“Alejandro was amazing! He got me a new phone checked all of my upgrades and transferred all of my data over seamlessly. excellent customer service highly recommend!”