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8:30AM - 6:30PM
1268 Broadway, Saugus
Mailbox Centers
“I have been to several UPS stores from East Boston to Woburn and this one is the BEST! The customer service is great- I wish I got the guys name bc he could multitask AND stay friendly - all while working quickly! I don't live in the area but If I did- this would be my go-to location. They have plenty of parking and even have 3- 15 min parking spots right in front. Convenient if my hands are full!”
“Fast, cheerful, helpful, succinct.I don't know what more anyone could possibly ask for from a store like this. It is very clear when a franchise stands above others and this one is a gem!”
“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“Extremely efficient and quick service at this UPS location. I was worried my package was messed up going in because I ran out of packing tape and the box was weird due to it but the guy at the store said “no problem I will get it ready” and did it so quick!!”
“I was confused about my returns, and ended up causing quite a hassle with my mistakes, but the employees were SUPER helpful and very gracious about it! Definitely five stars!”
“These guys know how to pack a box! Every time I go here, Geo provides amazing customer service. It truly brightens my day. I highly recommend The UPS Store for all your shipping and printing needs.”
8:30AM - 6:30PM
15 Lincoln St, Wakefield
Mailbox Centers
“Very efficient service! I came in to drop off an amazon package I was returning, and I didn't realize how quick it was! I had a code on my phone and just came in with the package, they scanned the code on my phone, gave me a receipt, and even a coupon for discounted services! I had multiple errands to run that day, so thank you to Mary for making my experience positive and quick!”
“Professional and caring staff. Kevin went above and beyond in customer service. He’s my go-to guy when I need something mailed when I’m in Boston. Thank you!”
8:30AM - 7PM
258 Harvard St, Brookline
Mailbox Centers
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
“I had the pleasure of watching the UPS Staff Member, James, in action this afternoon as he juggled the needs of multiple customers at once. James is a model of professionalism, demonstrates impeccable customer service, is extremely efficient and beyond courteous. He was able to attend to three or four customers at the same time with ease. For my own package drop off, he explained that with my return I could only use one label although the company sent me two bags to use. James quickly solved my issue my reusing a box that another customer did not use and had left behind. He came up with this solution in an instant! It was a delight to watch James in action and a number of customers were commenting on their pleasant interactions with James. Thanks again, James!”
“We have the very Best,Top Shelf Delivery person named ERIC,he is very professional, kind and goes above the call of duty to carefully deliver packages to customers here on Fenwood Road. This man deserves recognition as a top Employee,We hope the company appreciates him as much as we do! Thank you Eric for your excellent service!”
8:30AM - 6:30PM
955 Massachusetts Ave, Cambridge
Mailbox Centers
“Shaundell at this UPS Store saved me SO much hassle and time!
I had a few heavy packages to ship out. I came into the store before they closed. Shawndell patiently but very efficiently helped me to tape those packages, scanned them so I was out of the door much faster than expected. He could have declined because I didn’t bring my own tape and it was close to 6:30, but he helped me nevertheless. Saundell is very professional and an absolute asset for this local UPS store. Five star!
Appreciate your kind help, Shaundell.”
“Very helpful and a great guy running the store. The printer was glitching and took sometime to print 1 page. I was offered the print out of a document for no charge.”
“I just had to commend this store for their packing and shipping of a large painting I needed shipped from MA to OR in July. It was quite expensive to have done, which I expected, but it took only 1 week to arrive and upon unpacking the package, the careful wrapping and packing you provided ensured my painting arrived in pristine condition. Thank you so much for your excellent attention to making sure my package was treated so carefully for its long journey. Kudos!”
8AM - 6:30PM
2 Neptune Rd, East Boston
Mailbox Centers
“These folks helped me after an awful start to my day! They helped me box my item for an amazon return and helped me when stuck at printing. Please recognize their hard work and care to help their customers. I live farther away so I won't be back any time soon. Im really grateful for the crew. 10 stars!”
“Tu Do has been amazing!!!! I have had heavy returns from Amazon (four AC units). They were very difficult to carry and pack and Tu Do and his team really made the difference. I will highly recommend this UPS branch purely because of Tu Do! He is professional, kind, knowledgeable, courteous, and just amazing. I was struggling with the products and he even met me outside with a cart to help. Come to this branch!!!!”
“I use this location for shipping and Amazon returns. Very rarely are there lines (and if there are its usually the customers fault) and they are very professional and willing to help.”
8:30AM - 7PM
200 F Main St, Stoneham
Mailbox Centers
“After having a less than satisfying experience with UPS support I was told to call the store where my package was originally sent from.... HOLLY YOU ARE TRULY A TREASURE! Holly spent an HOUR after hours helping me in every way possible. She did nothing other than show care, kindness, and support. Holly you have no idea how much all of your effort and caring nature means to me. I hope you are as appreciated as you deserve to be at work. Thank you a million times over for everything.”
“This store is honestly the best! The customer service is 10/10, and the efficiency is even better! I made the mistake of going to another store, and I deeply regretted it because the customer service did not compare to this store & the amazing employees. They’re truly excellent!”
“I visited this UPS store on a Friday afternoon to complete some online returns. The associate who assisted me was so friendly and warmhearted, along with fast and efficient. I really appreciated what a positive experience I had — the employee really stood out among the best I’ve met at a UPS store!”
“Staff is friendly, welcoming, efficient, knowledgeable, polite and professional- best UPS store in the nation! Location is ideal with street parking, bike racks etc”
7:30AM - 5:30PM
25 New Chardon St Lbby, Boston
Mailbox Centers
“I feel like most of these reviews are just people who had one bad experience and went here to post about it. Nobody gives a review when everything works as it should, but in fact it does most of the time.
The post office worker was friendly. Told me everything I needed to know. I shipped my package and I was in and out in 5 minutes”
“This is the fastest store! The employees are always friendy too. So glad they opened this location! I think the bad reviews on here were from the other UPS store down the street at the Shaws plaza...that place is terrible, slow, and terribly rude employees at that location. I used to dread going there.”
“Thank you to the employee who helped me with packing my item with care; my item arrived in one piece and I really appreciate it. As always, top tier customer service and care.”
8AM - 6:30PM
47 High St, Medford
Mailbox Centers
“Pretty painless. Walked in, a girl glasses said hi, ushered me to the counter, took my package, scanned it and was done in 30 seconds. Quick and easy for returns. I don’t live in this area so I was expecting a horror story but nope, pretty easy time.”
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“Definitely the BEST STORE. Everyone is always friendly and helpful, and the service is always fast. Even if the store is busy, there's no need to worry; they take care of everything and resolve everything in minutes. Congratulations to the entire team.”