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“I came in today and CJ went above and beyond to look into my account and save me some money. I am pleased with the experience and appreciate him doing that for me. I recommend this store to family and friends!!”
“Great experience at Verizon,came in with a problem about my phone and Mike Liberti helped me with the whole situation. He was great help even though my warranty was up, advised me to go online and and even spoke to the rep over the phone to make sure everything started off accurately for my replacement. And now I'm back with replacement phone and he helped me activate and get all of my old items... Great service.. Mike Liberti is the guy to see.”
“Stopped into the east ridge store with phone issues. I was greeted by Mike Liberti upon entering the store. He did all he could to fix the phone. Mike made the process of buying and upgrading the phone easy and seamless. I appreciate everything he did to make everything easy while understanding the pros and cons of each option.”
“Hi I was very satisfied with my experience today at AT&T manager was very knowledgeable and helpful he was training a new Employee and was very patience and professional! The New employee was very nice and very excited to learn and help clients .”
“Zach was very helpful with the phone we needed and with solving the issue with my current phone. He went out of his way to get the phone we wanted.Updated: we have been back since, many times. However this week we were there and Tyler was training Cody and received great service again! I updated my teens phones and even though the store became busy we received undivided attention and had all questions answered. Thank you!”
“The man was so courteous and helpful. He spent at least an hour with us transferring everything over to our new phone while he also waited on other customers and was no way aggravated that we asked him to do all the transferring for us. He was a pleasure . I recommend cricket and this store in particular.”
“Alex was EXTREMELY helpful in store and was able to go above and beyond my expectations. He helped me lower my bill by adding a promotion I didnt know I was even eligible for and was also able to accommodate a second visit to complete my transaction. Excellent customer service by far and will continue to go here for all my ATT business.”
“This place is incredible!!! I accompanied my sister who has an older iphone model that got a few rain drops on the screen and would not turn on. After troubleshooting on her computer to fix it to no avail, I suggested stopping here to see if it could be fixed. The tech that was working, Steve, was SO kind, helpful, and patient. Although her phone required fixing beyond their scope, his knowledge of all things tech (which is a foreign language to both my sister and I) would have typically intimidated both of us to the point where we didn't know what or how to ask the right questions, he really took his time to thoroughly answer EVERY single question we asked. I will 100% return and recommend to anyone experiencing technological difficulties because it was just an all around exceptional experience (even if the phone is beyond repair). I'd imagine the level of knowledge Steve has for his work stems from a passion that cannot be trained or taught by the business itself but in my opinion, he is a GREAT asset that deserves recognition!”
“Everytime I go to that particular store, I always get great service. Thomas, the gentleman that works there always greets me with a smile and always tries to help me with whatever the problem.”
“Thanks, Brandon, for addressing my problem quickly and expertly. It was a pleasure to be able to stop without an appointment after the end of my work day and find someone (you) who knew the "ins and outs" to get things set up best for me.”
“I had a fantastic experience here. After spending 5 hours on the phone and online with at&t and STILL not being able to set up a new family plan, I came to the store to do so. Our cell situation was very complicated, including transferring phones from 2 different carriers and also adding 2 brand new lines. Chris handled all of this wonderfully, and never once acted frustrated or stressed. I left with everything in place, finally letting go of the stress that dealing with the online and phone customer service, caused me. Thank you so much Chris!”
“We’ve been trying to switch to AT&T for a while now but never had the right opportunity until we stopped in and talked to Zach about our circumstances and needs. He went above and beyond to find the deal and plan that worked best for us, communicated everything and answered our questions professionally and thoroughly. When an issue arose with the transfer of service creating a long delay, he acted quickly and persistently with the applicable departments to resolve the problem and updated us the whole way. We left with new phones that we love and when the time for upgrade comes, we will visit this location because of this employee. Zach really knows his stuff, thank you for all your help!!!!”
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“Thank you Ivanka at the Perinton location! She set me up with the new iphone 15, transferred all my data, and answered all my questions. She even demo-ed and explained the new Directv app. Very patient and a pleasure to deal with. Ivanka made it a seamless upgrade in a short amount of time.”