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“Michael Liberti was very helpful. I came in with a broken screen, and needed an inexpensive replacement, as well as protective case etc. He was able to get me into a better phone within my price point and was able to assist me with making sure everything transferred over. He is an asset to your company. Thank you for winning me back with this experience.”
“This experience was worth the stop. CJ came outside to my car and helped me out. He knew I wanted him to come out and he resolved my problem. This store is fantastic and all of the reps in here are very nice. This store is worth coming to. Great experience!”
“Imran at the Grand and Culver Metro by T-Mobile store was very patient, helpful as well as knowledgeable about the phones and service plans. Great experience there”
“Stopped into the store to see my representative Mike Liberti. I always enjoy working with Mike. He usually doesn't work at the Ridge location but always makes time to for me. It's always a pleasure. He helped me set up my auto-pay. I will always work with Moke because he makes me feel like a VIP. Thank you again!”
“After an unsuccessful try with another company, I tried to re-sign up with AT&T Prepaid and get my number ported over. I went through their process on-line (which is what they recommend) and when I was about to finish, they advised me what my "new number" would be! No, no, no... So when it asked me to set up a new account and PIN, I didn't finish the transaction ; just closed out of it. I then immediately proceeded to try to call AT&T to really just cancel the transaction. I ended up making 4 calls, and each one asked me for my PIN. I kept trying to tell them I didn't have one and I was put on hold each time (at least 20 mins each) and got either "you'll have to talk to another department", or "you'll have to go to an AT&T store". I kept asking if they could just cancel the new transaction and every one told me no. So after 2 hours of this, I did end up going to the store. Once I got there, I met Court Sturdy, AT&T Territory Mgr. He initially told me there probably wasn't much he could do either, but was kind enough to call AT&T with me to see if he could use his inside influence to figure this out. Once again, he and I talked to 3 different people in the Prepaid dept; none of any more helpful than the 4 I'd already spoken to. The last one ended up referring us to a manager (who was quite rude to Court and was extremely hesitant to give him is AT&T ID number) told us I'd either have to 1. pay another $30 (my port in number was a different "region" - huh???) so I could use the number I wanted immediately (which is tied to so many accounts) or 2. wait til my next billing cycle (using the new generated number) and change it then (seriously?), or he would have to get me a refund. If I wanted the refund, he couldn't help me, but could transfer me to the Refund Dept. So after another 2 hours with Court, we finally got the correct dept and it took them about 5 minutes to verify and then confirm a refund.I can't say enough about Court. He was very helpful, persistent with obtaining our objective, and then taking the extra time to get my new account all set up (with the number I needed ported in). All those other prepaid reps we spoke to can take some lessons from him in excellent customer service!”
“We stopped in because we needed to replace a broken phone immediately (on a road trip). The salesperson was super helpful and able to find an exact replacement for us at another location. She took care of all the paperwork and the new phone was ready for us to pick up as soon as we arrived at the other location. We made it home, safe and sound, with a working phone for our trip. Thanks!”
“I appreciate the sales person at the store Akmal
He helped me a lot by giving a good price for the phone and he also helped me by transferring all the data to my new phone. Must visit this store”
10AM - 7PM
1683 Mt Hope Avenue, Rochester
Mobile Phones
“Easy to work with and really friendly. I went in with my kids and they were really nice to my children too. They didn't even seem phased by my kids looking at every single phone case. We have been with Cricket for over 8 years and 3 major cities and this is the best experience I have had with Cricket. Thank you for taking the time to work with us and get us exactly what we were looking for!”
“Bought new cellphone from Cricket on Penfield road....Panorama.Abdul was extremely helpful. He transferred all the data from my old phone, and explained the features on my new phone. Everything works perfectly. Thanks !”
10AM - 8PM
973 Ridge Rd, Webster
Mobile Phones
“Thanks, Brandon, for addressing my problem quickly and expertly. It was a pleasure to be able to stop without an appointment after the end of my work day and find someone (you) who knew the "ins and outs" to get things set up best for me.”
“I love Cricket so much I've been with Cricket when it first came out They are aThey are a veryThey are a very goodThey are a very good phoneThey are a very good phone company”
“I was recently dealing with an issue with apple where I had to be 1 hour drive from home . So I stopped in to check on upgrade options for my phone and plan. Hands down the best customer service I have ever had. Matthew went above and beyond to help get information and my issues resolved. My hat is off to him and his colleagues. I would recommend anyone needing service to stop in and see them.”
“I have been in 3 different Cricket stores in the rochester area and all 3 have provided excellent servic. All staff are very knowlegable snd share that with you. Syra sorry if i misspelled her name. Made me feel like i was part of her family. Live the quality of phones and value in the plans. Since switching from the ST company to cricket ive had no problem with my phone or service . Thank you c****** for training your staff as you do and hiring quality people.”
“I have visited this location twice for an iPhone screen replacement, and each time I’ve left satisfied. Letz Talk GSM provided quick service, along with very detailed and helpful information about my phone. Both times, they were able to replace my screen in under 15 minutes. I appreciate fast service! I cannot agree about the staff having poor customer service, I would simply suggest that team mates giving each other friendly reminders about their mannerisms. I would certainly recommend this location for their fast service and reasonable prices.”
“Nixa and Josie were phenomenal! We switched from a different carrier and Nixa was incredible dealing with the other carrier giving us a hard time. Honestly the best experience I’ve had when getting a new service all I had to sit back these two took care of everything! Highly recommend this location! !!!!”
“We had a subtle problem with our family phones that none of our tech savvy friends could solve
The ATT staff worked relentlessly on it for nearly 2 hours. They were smart and very professional and would not give up until the issue was resolved. I am very impressed”
“The best customer service ?. I was greeted with a smile entering the store. The customer service man was so kind and helpful ?. A thank you as well to the 2 brothers who own metro,/Lyell vape shop. And Hercules my very cute friend ?”
“Thanks ahmed for fixing my phone issue for me i was without a phone for 2 days before going in to see ahmed not only did he fix my phone for me he made my bill cheaper with the holidays here that is always something great to hear that someone can save you moneyThanks again ahmend”
“Lier and thieves they add an extra five or ten dollars on random purchases and pocket the money especially the owner biggest lier of them all this place should be shut down don't go there you will be next how do I know they told me so ask the fat rican with the hair.”
“Cassandra was literally the best rep, she helped.me with a problem that other stores wouldnt when i wanted to add a plan, thank you so much, will be back again at this location”
“I have a Samsung tablet and my son brokeI'm going cellaxs mobile repair shop and he pix it's very good service &qukly and very low priceAnd( NASIR )is very good service and good technician”
10AM - 5:30PM
1494 Dewey Ave, Rochester
Mobile Phones
“Been coming here for years love the customer service and how fast and quick he is also takes different payment options he fix phones and he sells them and you can also get your services turned on here”
“I bought 2 upgrades 1 for myself n 1 for my dad. The young man was so kind and took his time 2 answer my questions and put my info from my old cell 2 my new cell he did the same for my dad as well. I feel bad i lost the young mans name but he works at Metro PCS Chili Ave. If your looking for a upgrade or new cells and you live by that location id go there.? stars”
“Kristopher and Babel (I believe that’s was his name) helped me out with my phone. Me and my family have been with T-Mobile forever and it’s great that they have amazing employees.”
“Great service. Very Knowledgeable and patient staff. Highly recommend this store, as you will get most accurate information about the best plan rates, current discounts/offers,how to finance your new phone, service upgrades, etc.”
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“I purchased a new phone directly from Motorola, and Will at the Verizon store in Penfield NY was able move all my apps, pictures, and info over to my new phone in less than 10 minutes. Great job!
Thanks so much!”