Hotels in Rochester, NY

“Elizabth Anderson was extraordinary! Her kindness, professionalism, and enthusiasm were superior! She made my experience unforgettable! With gratitude, Glenn Brucker”

“I have a very hyper 10 month old puppy. She loves to go to daycare. She gets to play with small dogs like her. They also have grooming. So it's very convenient.”

“stayed here for my daughter’s wedding, and everything was perfect! The venue and staff were absolutely wonderful—so nice, clean, and welcoming. The room was spacious, spotless, and very comfortable. A special thank-you to Carla, one of the housekeepers, who was so attentive and friendly throughout our stay. She truly went above and beyond to make sure we had everything we needed. I highly recommend this hotel for any special occasion or getaway!”

“I can only tell you that I loved this hotel. It is a hotel with few rooms and there are only 4 floors, but very cozy. I think of the few places I can say that everything was good. The attention, cleanliness, service and breakfast were very varied even though my check out was on Monday. As an informative note, I did not know that breakfast on Saturdays and Sundays was 7:00am/10:00am and that on weekdays it was 7/9:30am. And the reason was because the day before I had not gone down to breakfast and when we went down almost at 9:30 that's when I found out that information. But anyway we had a few minutes and it gave us time to enjoy breakfast. The employees are super attentive, especially a young woman named Rosa who, even though she was not the cleaning lady, asked for towels and toilet paper and I gladly took them to the room. So if you are ever in the State of Rochester, don't think twice and go to Holiday Inn Express.?Rooms: Very comfortable and spacious.”

“FANTASTIC hotel. Rooms are clean, modern, and well-serviced. They genuinely have some of the friendliest, most attentive desk staff that I’ve encountered in traveling the US.This hotel will be my new go-to in the Rochester area. It’s clearly well-managed, and that means it’s unlikely to slip. Keep doing what you’re doing- Rochester needs more spots like this!”

“It was very nice, I stayed a night with my aunt and uncle because my uncle had an appointment noon the next day and it was so nice. It's right across from the airport and to me the view was beautiful especially at night with the lights.”

“SUPER GREAT SERVICE!!!

Had a wedding to attend this weekend and the front desk on all 3 shifts were so very friendly and lattentive to all requests.

Also, the cleaning staff were AMAZING! The rooms, hallways, and common areas were so clean, and they are always working around the clock.

Elevators are slow, old and only one working. If those get updated to better quality, this place is 5 stars.

NOTE: Location is superb , close to EVERYTHING!!!

Thanks- T. Bongi”

“As expected from a Courtyard property, nice, clean and well maintained. Room was big and the bed was pretty firm as I like it - the reason I book King room.

So, why did I give it a 5 star? Exceptional service! I was running late in the morning and bistro was just about closing. Called the front desk (Chris) and he with Holly from the bistro whipped up a nice breakfast for me.

Truly appreciated as it started the day off right.”

“This is a beautiful hotel lobby and atrium. Twice we have stayed, each time for a week.to visit family and friends. My wife was using a cane each time and requested handicap accessible rooms. Those rooms are the most remote in the hotel. In 2023, we were told that was a "very popular complaint", but not to worry because remodeling would begin in January of 2024. Nothing has changed that status. A front desk person, Chandler, offered her the use of a wheelchair, which limited her walking to the room. It meant I had to make multiple trips to get her to the room; then our luggage. We may have to consider alternate hotels in 2025.

Rooms: Well appointed and clean.

Nearby activities: Restaurants and shopping are nearby.

Safety: Not an issue.

Walkability: If mobility is an issue for anyone in your party, there are up and down ramps plus some distance from elevator(s) to assigned room.

Food and drinks: Breakfast offered a buffet and menu options.

Noteworthy details: Bar and indoor pool available.”

“Spent two different nights recently because I was dropping off then picking up from the airport (I live near Buffalo) and was very happy with the rooms. They were clean and comfortable. The shower in our two queen room was amazing. Breakfast was good. Hotel is close to so many things. I will definitely stay again.”

“The hotel is well located in the center of downtown. While the city has a limited amount of things worth walking to, the things that are were close to the hotel and made it easy to get to. The hotel itself was clearly renovated recently and the renovation did a good job with the rooms clean and in good condition. Only real critique is that there were no towel racks which seems like a weird design omission during a remodel. The hotel restaurant had good food and the employees were extremely nice. It's honestly a recommendation if you're looking for somewhere to eat going there is not a bad choice at all. Overall if I were to stay in Rochester again I would book this hotel again.Rooms: Rooms were recently remodeled and are in good and clean conditionWalkability: This hotel is centrally located in downtown making it walkable to different restaurants and suchFood & drinks: The food and drink of the hotel restaurant was very good no complaints at all and definitely would recommend”

“Our stay at Hilton Garden Inn Rochester Downtown Minnesota Mayo Clinic was absolutely wonderful from the moment we arrived until the day we left. The level of customer service was outstanding, making our visit incredibly pleasant and stress-free—something especially important when you're visiting the Mayo Clinic, which is conveniently located just two blocks away.

The hotel staff went above and beyond to ensure our comfort. From providing transportation to and from the clinic to the warm and attentive team members, every detail of our stay was handled with care and professionalism. The entire team was exceptional, making us feel welcome and well taken care of throughout our visit.

The location, amenities, and service combined to create an amazing experience. I would highly recommend the Hilton Garden Inn Rochester Downtown to anyone, especially those visiting the Mayo Clinic. This hotel truly exceeded our expectations, and we will absolutely stay here again in the future.”

“For the price and availability 5 stars.... a lot of changes and improvements have been made as well as room updates.... the management and staff are extremely polite and helpful... definitely recommend

Safety: Feel extremely safe at this location compared to many other name brand establishments”