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“Mr. Bassey excellent customer service everything Smooth treated me with the upmost respect I recommend the storage facility to anybody looking to go here. I feel like my property is safe here.”
“Mrs Lyndie is a breath of fresh air! Has helped me out numerous times, great customer service, beautiful kind spirit! Has a fresh update to the office. Clean facility. Come check it out for yourself.”
“Exceptional service! Customer service was clean and easy. In and out. Took it out and used the truck, no problems with it. Came back and was turned over in 2 minutes. Super great experience. 10/10 would recommend!”
“I recently had the pleasure of working with United Rentals in Charlotte, and I’m pleased to say the entire experience was smooth, professional, and genuinely customer-focused. From start to finish the team made things easy, but one person in particular deserves very high praise: Tony.
From the moment I called in to reserve equipment, Tony took care of everything. He listened carefully to our project needs, recommended the right tools for our scope, and arranged prompt delivery to our site—on time and exactly as promised. He followed up to confirm that the equipment arrived in good order, helped troubleshoot a minor setup question, and ensured everything was returned seamlessly.
What stood out:
• The gear was clean, well-maintained, and ready to go. Having things arrive ready made a big difference.
• Communication was consistent: Tony proactively updated me when the drop-off time shifted, and gave clear instructions for return logistics.
• The value felt right for the service. We got what we needed, without hidden charges or surprises.
• The mindset was that of a partner, not just a vendor. Tony made it feel like he really cared about our job succeeding, not just the rental transaction.
If I were to sum it up: United Rentals Charlotte gets it — reliable equipment, clear process, and above all people who make it easy. And Tony is an outstanding example of what good service looks like. Thanks to him and the team for making this rental hassle-free. I’ll definitely be returning for future needs.”
“Great service, friendly environment, a place you know your vehicle is in excellent hands. L&B is the only mechanical business I trust with my automobile, service with a smile ?”
“This location was great! Our representative was extremely helpful and friendly. She truly went above and beyond. I will definitely use this specific location again in the future.”
“Excellent customer service at the front desk and easy return. Very friendly and helpful. Lots of goodies and supplies stocked in the office as well. The ladies are amazing ?”
“Overall the experience has been good. We have rented several trucks (3 trucks) from this rental facility 5 times in the course of 6 weeks. If you anticipate picking up on a Saturday morning give yourself more time as they have less staff to help. There was one occasion that they charged us for gas even after we filled up the trucks. Be sure to check your return receipts! I would do business with them again.”
“Josh and Jeremy are the real MVPs! I am so incredibly thankful for both of them! They went above and beyond to assist us with our Dumptruck issues and because of their assistance we were able to get what we needed to get our truck running after it was down all week. They did not have to help us the way they did but I am so grateful they have incredible work ethic and empathy towards us desperate truck owners! You guys are AMAZING! Thank you again!!”
“Great first impression, very clean with a well maintained fleet of rentals. Very polite Customer agent with very quick in and out the door. I also did go when the company opened at 7am , amount of wait time could change throughout the day. The 16' I rented was very smooth and had USB to plug my phone for music. Highly recommend renting for this company, with a 250 mile round trip I had no issues and very smooth feeling for a bigger rental truck. Will continue to do my rentals in the future with Penske”
8:30AM - 5:30PM
4475 South Blvd, Charlotte
Truck Rentals
“I have had a unit with them since December 2019 and a short time before that and the Manager is wonderful and showed me grace during the pandemic as I was going through an extra rough time but GOD is good and I highly recommend this place and the monthly fees are a true bargain ?”
“I just had one of the best customer service encounters in recent memory. It started with the phone call. To my utter amazement a real person answered the phone. Not the now ever present AI robot telling me to listed closely because our menu options have recently changed. NO...a real person. That in its self is enough to give 5 Stars. I am a very small customer with Carolina Cat. I have a motorhome and have had them to do fluid analysis once previously. As such my information was in their data base. I did receive emails informing me there were going to a new intake system for fluid samples but that was the end of it. I was not bombarded with emails and texts. It came time for this years routine testing so I called the number the was in the email and John actually answered the phone. He was super helpful and told me he would have an associate of his setup my account and then walk me through the process of logging the samples and sending them to the appropriate location. Well guess what? Al called me in about 30 minutes. He had already setup my credentials for the new VisionLink app. Just like John said he would. That actually blew me away. Someone doing what they said they would do??? In today's world that gets a huge WOW.
With all of this fantastic service and to me, special attention, you would guess I am the President of a huge trucking firm with hundreds of trucks on the road. That customer gets his phone calls returned. But nope. As I mentioned I have a motor home and only do testing once a year...on three different fluids. I don't exactly move the needle in terms of volume. But that didn't matter to John and Al. They treated me the way all customers should be treated. I give Carolina Cat generally and John and Al specifically my highest recommendation.”
“Great and friendly customer service, we called to have a truck towed on short notice and Terrance got it done 1st thing sooner than we expected. Fast and courteous service”
“I've rented units here since 2004. Older building but solid, clean, no insects or mice. Terrific manager, Darlene, is very helpful and accommodating with unit rentals and UHaul rentals.
My stuff is safe here!”
“I met Wesley last night at the fuel pump,
Wonderful human being, served at his best,
Treated me like a vip while im only a beat up truck driver,I've been in so many penske locations never like this one,words can't describe how I felt when I left the station
Thank and keep up the good work”
“Very nice and helpful staff! Had an issue with a consigny not removing nails that the shipper wasn't supposed to put there anyways! They were very helpful, removed the nails and cleaned out the trailer. Also had a set of lights out on top that they fixed as well! I was in and out in just over an hour! Great service!”
“The only issue was that the computer system took a long time to load the information each time. Other than that, the employee did his best, remained professional, and provided excellent customer service despite the delays.”
“Austin, the guy who took care of me was super cool, clear, and kept it real. This is my second time using this one, and I’ve had bad experiences in past with others and being overcharged. Great Uhaul Dealer. And they have a great employee in Austin who really made all the difference by providing an excellent customer experience for me. 5/5 stars, 10/10 recommend this spot.
I will say from my experience today.. do not put that padlock on backwards or you will have to talk to God about patience before getting it off! lol! Thanks Austin and Outbox Uhaul.”
7AM - 7PM
9136 Wilkinson Blvd, Charlotte
Truck Rentals
“Came again on 08/28/26 and got the greatest customer service by Kendrick as he went above amd beyond he even opened my door for me!!
When I came in I got the pleasure to meet Whitney who helped me with so much it was a big move and she accommodated all my needs. Very professional, respectful and was very much needed.”
“Brian has to be one of the nicest people I have ever met that I had to leave a review .. he’s going to get you right. this is going to be my new spot to come to when I have to move . He made me feel very welcome and got me in and got me out .. thank again Brian from Shea!”
“We had rented a uhaul truck and trailer in Raleigh and returned here. Fast transaction and was out in 10. One other customer was ahead of us, that kind of was the hold up.”
“I dealt with several team members at Steele Creek Uhaul office, and all were knowledgeable, helpful, friendly and took good care of our us. Great experience, and I will highly recommend to friends.”
“Salesman- Jason Carter is highly recommend by Alexander and Irina
We had an absolutely amazing experience working with this dealership. Jason, our salesman, was truly one of the best in the field—punctual, honest, and genuinely eager to help throughout the entire process.
He responded quickly to all of our messages and handled every request with great attention to detail and no delays, which made everything feel smooth and stress-free. We especially appreciated his professionalism and clear communication from start to finish. When we arrived, the truck was exactly as presented and described.
We highly recommend working with Jason if you’re looking for a hassle-free and enjoyable experience!”
“Rajiv at rozelles mini mart was awesome, helped us out when the self service wasn't working and made our experience smooth and easy, because moving is not, that was very nice. Thankyou.”
“I don’t know the guys name that put my trailer on and took the trailer off when I returned it, he was great the best. I rent trailers from U-Haul a lot and this was the best service ever. Most U-Haul locations they don’t even help to put trailer on or off. The guy at this location needs a pay raise and U-Haul needs more like him working at all their other locations.”
“Guys did vehicle inspection for me so i continue doing rideshare. My first time there. Was recommend by a friend that goes there often. They were friendly, patient and very helpful”
8AM - 7:30PM
5415 Ballantyne Commons Pkwy, Charlotte
Truck Rentals
“I rented a Pensky truck at Home Depot. Made my reservations online. At this particular location employees are very nice and makes the process at ease and when speaking to representatives over the phone or online; customer service is excellent. I rented a 26 footer with a lift gate. I wanted the lift gate because it will help me a lot with the move. I ran into two problems with the truck. When I took the truck home. I immediately wanted to use the life gate. I had issues with the gate coming out completely. My other problem; truck went dead after 2 hours but I had the truck running. With a moving truck with nearly 500 miles this should not be happening. I had to have a technician come out twice to help me with the truck. Overall yhe experience was good. Thank you PENSKYTo customers: In order for the lift gate to comeout completely; you must be on flat surface. Same as when restoring the lift gateIf you rent a truck with the lift gate; you must keep the engine running in order to use it and Pensky has new trucks that are designed differently so if the engine shuts off you must restart the engine in order to keep on using it. If you dont restart the truck, it will not start up and you will have to call representative from Pensky to bring a technician out to service the truck.”
“Nothing. Customer service was great. I was a walk in and was able to get a truck for the day.The service guy was patient in helping me find a truck that I needed.”
“The ladies are so very kind and happy to help! Miss Kaylah helped me and my wife after we were relocated because the other store unfortunately didn’t have a truck. And she ran by the charges and everything was set and ready to go !”
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“Rates go up...... 604 W. Moorehead Storage space was clean Good lighting. Vida assisted me with my unit. She answered the phone and corrected a issue I had. She was very professional and polite. I upgraded from my review from a 3☆ to 4☆. Thank you, Vida for the expertise. I will make another review in May, when my lease ends with Extra
Updated, revisit.. 6/2/2026
Phillip helped me. Because somehow my key wasn't turning. Thankful he was there to assist. Great location. Very clean and employees I met were very professional.”