“I received exceptional customer service with my visit at the Buckles in Concord Mills Mall. Lizzie warmly greeted me as soon as I walked into the store and offered to assist me with finding outfits. I let her know my style and she did a phenomenal job finding outfits that looked amazing on me. I was super impressed with how knowledgeable she was and how she went above and beyond continuing to bring me clothes that she thought would look good on me. It was a Saturday and they were busy but she made me feel as if I was her only customer with the level of service she gave. She was very friendly as well so I give her a 10 out of 10. The manager, Kaitlin, also came over to ask how I was doing and overheard my conversation with Lizzie and gave me some additional jeans to try on and was super sweet. Joelle greeted me and was very friendly as well. I went into almost every store in that mall and no stores customer service came close in comparison to the service I received at Buckles today. I am very impressed and will be back again. I’m not sure if you reward stores for exceptional service with gift cards, food, or some type of reward…I would say this store 100% deserves to be rewarded for their great service!”
“We just had a 5 star experience at Brooks Bros, getting a suit for my husband. Decarlo was personable and professional in assisting my husband (and me) by getting measurements, making smart recommendations, and even getting us 20% off by suggesting we get a Brooks Bros credit card. Decarlo went above and beyond to make sure we were taken care of before we left. Let me contrast this experience with the one we had at Mens Wearhouse just 10 minutes earlier, where no one even greeted us.”
“Mari assisted me and instantly made me feel welcome. They brightened my experience by treating me like a friend instantly and encouraged me to sign up for rewards without making me feel forced. Overall great interactions throughout the experience. Staff are always very kind and friendly when helping customers with finding what they are looking for. Mari instantly told me of an item I'd want based on the fact I adored Studio Ghibli. I adore the earrings they recommended to me and bought them on the spot. Highly recommend stopping here on your trip to the mall.”
“I came in with no reservation and a couple of pictures but I left with the exact look and feel that I was going for and it only took about an hour to find an entire ensemble. The staff was courteous and tentative, A+ all around.”
“I went into Lucky Brand just browsing. Trey that worked there was so nice, full of energy and eager to help. I ended up leaving with nothing but then later coming back to purchase some items and Trey not only helped me but encouraged me to try a shirt on I wanted to order but it was so stinking hot I was like no way am I trying something on but he was so nice and was like “look, I even have a cool zone waiting for you” and it was cool area with a fan circulating so I tried it on and ended up ordering what I wanted. He was so nice and had me phenomenal energy. Please go to see Trey if you’re in this store!”
“Excellent customer service. Been shopping here since 2007. The owner and staff are Excellent. Muhammad is one of the best employees and always take care of me. Never had problems with the quality of clothes always fit perfectly.”
“Love Hot Topic, always have a good stock of new styles. They have a great selection of on sale clothes which I love. Great atmosphere and staff have always been helpful and extremely nice.”
“Very nice store! Although it is a little bit small compared to other locations, I have visited they have everything you can think of! Menswear, womenswear, fragrance, accessories, Ralph’s coffee, jewelry. There are a few sections that have higher sales discounts, but regardless the rest of the store layout is very nice.”
“I ordered a photo collage blanket from their Etsy shop earlier this year and it turned out amazing! The process was very easy and it arrived faster than I expected it to. The communication was great and I loved getting to see a proof before my blanket was made. Will definitely order again.”
“Absolutely wonderful every time! I visited today and your associate Janae was absolutely the sweetest and incredibly kind. I felt very seen and she had wonderful opinions on jewelry.”
“Have ordered several shirts from LSCC. They all are amazing and very good quality. The ones I ordered custom did not disappoint. Will order a lot more from this company!! Owner is awesome and takes pride in her work always!!”
“My mother-in-law and I had an errand to run in Concord Mills and she asked me to meet her in the food court. After having a bite to eat, I think Francesca has a really strategic location because I popped in immediately. As Christmas is less than a week away, the store was full with people, and I walked around and took plenty of pics to show you what they offer. Happy Exploring ? Josephine Local”
“Great choices for clothing for the whole family. Love the rewards for being a card holder. Great prices and sales! Customer service from my cashier was lacking today. :(”
“Claire and Suzanna gave me such great customer service today. I spoke to them each on seperate occasions, asking them both random questions. Neither of them could have been more attentive, kind and just warm hearted. Answering my questions with intellect and just awesome energy. Will be back just for them. I hope I got Suzanna’s name right! Wish them nothing but good things!”
“Would love to have given 5 stars, but the only thing that stopped me was the selection. Only XXL or medium to choose from in most shirts. It was a weekend, so they might have just sold out quickly. Love the brand and quality though!! Staff couldn't have cared less if you needed help, which was frustrating.”
“MIYA the store manager gave me one of the BEST retail shopping experiences I’ve ever had . From coming over to greet me as I was looking at watches , to checking prices , to letting me know what they had on clearance and going to check to see which one they had in stock , to finding the one I wanted , to signing me up for the rewards program , to helping me set up & make a Klarna purchase to going to their website to help me get signed up for watch warranty , she definitely made my day . This was also my first ever professional watch purchase & it was nothing short of a blessing . Definitely preciate you Miya! Will be back ! They are in great hands with you !”
“This is a good size J. Crew Factory store. It seems to have a pretty nice selection of merchandise. I feel like the one on Park Road in Charlotte has a bit more to offer but maybe I’m just partial to it & the outstanding customer service they usually offer. You can never go wrong in J. Crew fashion especially at a bargain. Happy Shopping ?️ Josephine Local Guide”
“I was in the concord mills mall Friday afternoon and stopped in Spencer’s. I am so glad I did. I was looking for jewelry for my septum and the manager, Sara was so kind and helpful. She went out of her way to help me find the right jewelry and size. She was super kind. Seriously I can’t say enough good things about her. She was kind, helpful and easy to talk to, I could have talked to her all day!”
“American Eagle is a fun place to look for clothes. The wife and daughter always find something and I occasionally find get a pair of jeans. The staff is always friendly. You can also bring in a pair of used jeans and get 10$ off your purchase of jeans! Very cool.”
“I was shopping at Zumiez today and Rihanna helped me out—she was kind, patient, and even hooked me up with a discount. She made the whole experience really easy and enjoyable. Thank you, Rihanna! I’ll definitely be coming back because of her great service.”
“It was my first time visiting this Vineyard Vines outlet, and I was warmly greeted as soon as I walked in which is always appreciated. I didn’t know much about the history behind the brand, but I stopped to read the wall display that shares the story of the two brothers who started it. Very cool and truly inspiring! I was impressed by the merchandise selection. You can find just about anything to style a complete wardrobe. With spring around the corner, the store was full of beautiful seasonal colors. There are also great business-casual options that transition easily from work to weekend. They have a good selection for kids, too. The overall vibe gives vacation and resort energy, relaxed yet polished. Definitely worth checking out, especially at outlet prices. Happy Exploring 📍 Josephine Local”
“I bought a tee on line to replace the one I lost in a fire. I picked it up at the store. Justin was amazing. He greeted me had my item ready. He also let me look at the item and make sure all was good with it. I told him my story and he was so kind to listen to it and had so much kindness. I loved the store. I met the manager and he was really nice too. It was a great experience. Im definitely going back. They have some really great vintage clothing. There is a coffee shop and the atmosphere is relaxing and down to earth. I highly recommend it. You will not be disappointed.”
“If you are looking for good quality, adorable clothing for young children, this store is a hidden gem! Shopping for kids between the ages of 0 and 6 can often feel overwhelming, but this store makes the entire process an absolute delight. Right from the moment you step inside, the clean and beautifully organized environment sets a wonderful tone. The aisles are neat, spacious, and uncluttered, making it easy to navigate even with a stroller. Everything is clearly sorted by age and category, so finding the right sizes for newborns, toddlers, and young kids is completely hassle-free. What truly sets this place apart is the incredible value for money. The prices are exceptionally fair for the quality you receive soft fabrics, sturdy stitching, and charming designs that hold up well through everyday play and frequent washing. On top of the already reasonable price points, the store constantly features fantastic sales and discount racks. You can easily stock up on seasonal essentials, everyday outfits, and cute accessories without breaking the bank. Overall, it offers a seamless shopping trip with great savings, top-tier cleanliness, and an impressive selection for the little ones. I couldn't be happier with my visit and will definitely be back regularly to catch the latest deals! Highly recommended to all parents and gift shoppers!”
“I stopped by G Mens Wear to get my son a vest to go with a suit we previously purchased and we walked out with a second suit, shoes, a vest and tie set. Yes this is a lot more than we expected but we got some great finds and good deals. Ron helped us out, and I must say he did a great job. What I line about G Mens Wear is that they have a nice selection of suits, jackets and tuxedos, but there unique and stylish (not the same ole boring stuff at the box stores) oh yes and they do on-site tailoring so your suit is ready to wear. G Mens Wear is tucked away in the Carolina mall but it's well worth the trip there to get good quality, stylish wears!”
“I always find what I need and more at this Under Armour outlet. The store is conveniently located right by the entrance, which makes shopping quick and easy. They have a great selection, and every visit has been a positive experience. Definitely one of my favorite stores at Concord Mills!”
“There’s always so much to pick from and it’s always clean every time I have been in there. this is one of my favorite places to shop because everything is affordable.”
“My daughters like to check out this store and while it could be a bit cleaner and nicer the one reason I give such a high rating is because the store employees are ALWAYS friendly. We have never had an encounter where anyone has been less than nice to us.”
“Came in today because I ripped my leggings and was helped by the sweetest most kindest person ever, they helped me find pants that fit me right this time (lol) and made sure I had such a memorable experience. When I was waiting to check out they even let me put the pants on so I didn’t have to spare one more second in those god forsaken unforgiving leggings. They helped signed me up with the rewards program as well so I saved even more money. That person name is, DeShawn and whomever this concerns (I’m looking at you, management) yall make sure that man has everything he needs and wants in this world and more.”
Primark added two states to its U.S. map in six days, then stalled in Augusta. The value retailer opened its first Minnesota store on Sept. 3 at Mall of America in Bloomington, close to 35,000 square feet stocked with Minnesota Vikings gear through the chain's NFL partnership. That store was its 46th in the country and put Primark in 15 states. Georgia came five days later. Doors opened at 11 a.m. on Sept. 8 at Sugarloaf Mills in Lawrenceville, northeast of Atlanta, with more than 26,000 square feet of selling space and Atlanta Falcons and Atlanta Hawks apparel starting at $16. That made 47 U.S. stores.
After 25 years of global success, Khaadi is entering the U.S. market. The Pakistani fashion brand opened its first American store in February at Virginia's Tysons Corner Center. They followed the success by opening a second location in Houston's Galleria mall in June. After 25 years of global success, Khaadi is entering the U.S. market. The Pakistani fashion brand opened its first American store in February at Virginia's Tysons Corner Center. They followed the success by opening a second location in Houston's Galleria mall in June.
L.L. Bean, the Maine-based retailer famous for its boots and backpacks, is opening four new U.S. stores this year and plans to expand into the Southeast and Midwest markets in 2025. The company had a grand opening of an Ulster, NY store in April. The other three locations are coming to Pennsylvania, Indiana, and Connecticut this fall.
