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“My guy Salah always comes through with great service!
I’ve been coming here the last two years when it opened up and I will not go to another UPS unless this one is closed. No more headaches thank God.”
7:30AM - 7:30PM
9935 Rea Rd D, Charlotte
Mailbox Centers
“Amazing staff on June 3rd!! Kira (sorry if I misspelled her name) made my stressful task a breeze! I was in and out quickly. She understood my needs and quickly came up with a solution! I will definitely come here for any other shipping needs! Thanks!!”
“The staff is always super friendly and go above and beyond to take care of you. I work for a non profit and we have a PO Box with them. This is Definitely one of the best UPS locations.”
“I go to this UPS very often for Amazon returns, pritnting and shipping needs. The manager Misty is very friendly and accommodating and always makes it an enjoyable interactions. This is not the closest UPS to my house but I find myself driving the extra distance because I know I will be met with friendly staff and a seamless and helpful experience.”
“Amazing customer service at store 7995 on Indian Trail Run! I needed some documents notarized & Tricia had no issue with me emailing them to her (I had signed them early?) She offered to print them out again. It was the dumbest mistake but she was so unbothered by it. I took a lot of their time but they were sweet & understanding. Andrea took care of the other customers in the store while I was being helped. I will absolutely come here again for their services.”
“TORIAN, was a helpful, respectful and courteous and kind in assisting me with returning some items. He also was wiping down each area of store to provide a clean atmosphere. God bless you youngman and keep up the great service and store appearance.”
“I highly recommend the store! I showed up about 25 minutes after they had closed not realizing they were closed and an employee met me at the door and told me they were closed, but then proceeded to take my return. I didn’t even have to ask. They are super polite, kind and I will definitely return.”
8:30AM - 6:30PM
2217 Matthews Township Pkwy D, Matthews
Mailbox Centers
“I enjoy visiting this store for all my UPS needs. It's always clean and well organized, and the staff are friendly and professional. Especially Zil, who is always incredibly helpful.”
“I had such a great experience with the Mgr Remji and his employee Tanisha. Had a shipment issue with a sensitive document that they helped me track down and got it delivered !!!
I will be using them now all the time !!”
“These folks are the best. A lot of us no longer have printers. I'm one who doesn't. Any time i need printing, I go straight here. They're super fast, kind, friendly, and courteous. I can't wait until I need more printing so I can go see them again.”
“⭐️⭐️⭐️⭐️⭐️
The BEST UPS Store in the country — hands down.
Leslie and Melanie are absolutely incredible. I’ve been coming to UPS Store #4069 on Stevens Mill Road for years, and every single visit feels like I’m walking into my own personal office. They know me by name, have my corporate mail ready before I even ask, and always go above and beyond to take care of anything I need — printing, shipping, boxing, whatever.
It’s rare to find people who take this much pride in their work and treat customers with this level of care and professionalism. These two run this place like pros — fast, friendly, and always on point.
If you’re looking for top-tier service and a team that actually gives a damn, this is the only UPS Store you need to go to. Five stars every time. ???”
“Any/all negative reviews for this store are from an average of FIVE years ago. This location is GREAT, and it has been for years. Zero problems. Quick. Friendly. Professional.”
“I love the employees in this store. So efficient, fast, helpful and above all a ton of smiles and holidays wishes. Keep up the good work. Refreshing change to go to a store and come away happy with the service.”
8:30AM - 6:30PM
3116 Weddington Rd #900, Matthews
Mailbox Centers
“Came in for an ID pic for I-9. Very warm service and good customer care.
Thank you for being nice. I've been feeling anxious lately but hearing the kind word made a day a bit better”
8:30AM - 7PM
8508 Park Rd, Charlotte
Mailbox Centers
“I had a great experience at The UPS Store. The store was very clean, organized, and professional. The notary representative was extremely knowledgeable, helpful, and made the entire process quick and easy. Everyone was friendly and efficient, and you could tell they really care about customer service. Highly recommend this location for shipping, printing, and notary services.”
“The gentleman who helped me help me tremendously to make sure my delivery was cost effective & timely. He took my big box and literally made it into a smaller box.”
“Edit: i appreciate responsiveness to reviews. It seems like one apple ruining the bunch.
I agree with lot of reviews. Terrible customer service with particular employee. I came in with amazon returns (already labeled and boxed) and she rolled her eyes and said “oh they better not be all returns”. Like what does it matter to you? The store makes money off it. Sigh”
“I frequent this location several times a month for returns, printing and shipping and every time is quick and pleasant. The staff is friendly and helpful and their customer service is wonderful. I think the negative reviews are from people who don't understand standard UPS shipping or that things do happen out of the control of the store itself. :)”
“Great location for self serve of Amazon returns. No waiting and very timely. In and out fast with code on your phone ahead of time. The staff help can go side ways at times as for some reason misses the fact that without customers there would be no job. Good to be busy.”
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“All of the Staff are always professional, friendly, & efficient. Especially appreciative when they go above and beyond to assisted with large items. This is a high volume store and they manage to quickly execute transactions with superb customer service”