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“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”
“Nolan and Jason made the whole Verizon visit easy from start to finish. Super helpful, patient, and got me set up with a new phone fast. Really solid customer service!”
“The best store of the boost the girl who worked really helped me out. She was so patient and did transfered all of my data from old phone to new and also they have the best deal.”
“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
“T-Mobile has fantastically always given me. Excellent customer service updated my gear and has no contract month-to-month subscriptions which allows the customer ultimate flexibility. I particularly recommend this location on North Bend. The staff here is highly professional and helpful.”
“They are kind to senior citizens, will help you with a written note if you are disabled, great with answering questions about your cellphones accessories and carrier service. Parking lot always has spaces. Heavily populated African America area yet you will see this location is in a thriving strip mall with plenty options and food, please people of all backgrounds come here, there is nothing to fear regardless of rumors of the neighborhood. This location has lots of customers and the employees are diversed nationalities and fluent in other languages. You may see people standing around for the store is small inside, very small, fear not and wait in your car, the patrons are nice people just say I'm waiting in my car, I'm behind that or this person, in most cases they will respect that you are next, but no one will wait for you concerning customers patrons so do your best to get back in line to enter store or come back on another day. ?”
“This 5* review is strictly for Jimmy B at T-Mobile Colerain location. He was absolutely amazing, patient and fixed every possible issue that was in his control. He was able to pair and fix my watch/phone pairing so it would work without my phone a service I have been paying for but wasn't working correctly for months. He went over and beyond the expectations I had with all the services for my phone lines and watches along with explaining in depth the promotions available and how they works and made sure to answer all my questions until I fully understood my account. He helped my mother and daughter with her phone and watch upgrade and saved me money on top of it and also explained other promotions I could get with my account. The 611 customer care reps and supervisors I dealt with since July 18th have been horrible and awful and told me lies and B's and failed on their end by telling me they would do one thing and not even fill out their notes correctly even though their phone calls are recorded. Jimmy B took on responsibility of this chaotic situation apologized and explained everything that would need to happen from beginning to end and what their policy was because my original package was stolen. Even though he had no part of my situation with this package the original sale or the 611 calls, he made the transition and experience less stressful and was determined to fix what he could within reason and what he could. I have been with this company for years and if it weren't for his patience, the experience we had with his help, the in depth explanations and his loyalty/determination I would have cancelled everything and left T-Mobile. Thank you Jimmy for helping with my issue and taking care of all of us, it's truly appreciated, I will be back to work with you for future sales.”
“My experience at T mobile is as great as I had a problem and Ian was able to fix it quickly. Everyone there really seems to know what they’re doing. My experience s there wasn’t long either. Highly recommend them”
“Josh, at the Kenwood location, assisted me with a transaction this afternoon, and also answered some questions about my account. As he worked, he explained what he was doing and sent me email confirmations. It was a very pleasant and productive experience! I would visit this location again??”
“Great experience all around. Owen and Greg was patient answering my questions, being very informative and offering me great deals. Kim made me feel so welcome and offered all of the best pricing promos that helped me wanna spend my budget here. They helped me wanna be a T-Mobile customer and I'll be coming back to this branch for all my needs.”
“Way better experience with the lady at this store. Sanah, is BOMB! She got me together after visiting the store in FP (Waycross Rd). Adam was impatient, rude and gawky! He may know the products well, but it's not worth my peace. Sanah was very patient, thorough, and helpful. She handled the customer service like a pro and I never once felt like she was talking over me, unheard, dismissed, misunderstood, or harassed. Give this lady a raise!”
“My only complaint is about boost themselves, not necessarily this store. I hate that they don't have any promos or incentives to keep current customers, other than that stupid app that gives you about a nickel credit a day towards your bill.”
“Adam, Adam the man to see if you have phone problem, he is the best man ever honest, experience and knowledgeable man.
he got me together in no time fixing my phone.
definitely I will always shop at his store”
“Thank you very much every time I come to boost Mobile they always do me great at this location! They always make sure I come out with the best phone and give me the best deals!!
I don't get it confused This is the boost Mobile right across the street from Kroger!! I guarantee if you walk in you will always walk out with a smile amazing customer service and a great phone at a great price!!!
This is a family owned business and they treat all of their customers like family also!!!”
“Had a great experience with Isaiah Nearor. The store was busy and Isaiah was the only one to greet and acknowledge customers as they came in the whole time I was there. While fixing my screen protector he answered the phone and also waited on the woman who came in behind me. Quick and easy experience.”
“My husband and I decided to get new phones, and we were dreading the process of switching from old to new since we’re seniors and not extremely tech savvy; however, Taylor Dowty and Amber Bailey at the Winton Rd store made it so painless. They got everything set up for us, including my husband’s hearing aid app, and we went home with working phones! No tech issues or troublesome setup. They were both awesome!”
“This review is for Hunter specifically. We walked in planning to pick up our online order and set up our phones ourselves because we were used to in-store experiences at Verizon being so atrocious. Hunter was our rep and we were so so appreciative of the amazing service and knowledge. We would NOT have been able to set up everything Hunter did for us on our own. If Hunter is representative of TMobile we are very glad we switched carriers!”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“It was my first time there. I went with my friend and there was a girl that waited on us that was very very tall. She was extremely nice. Very professional. Knew everything she was supposed to know. Just a great experience even though I wasn't getting a phone. If I was I would go there and ask for her but the other staff were all professional and very good as well. Great experience. Keep up the good work”
“Being unhappy with my current provider, it was suggested to me that I go to the local Verizon store and speak with the manager there, David Denning for help In purchasing a new phone.I went in on Saturday and even though it was very busy, he was Knowledgeable, helpful and very patient. He took the time to help me choose a phone, decide on a plan and set up my payments , all the while, explaining all the different features that were available. I was very pleased with his help and especially his patience while explaining to me the different function functions of the phone. I would definitely definitely recommend Verizon and especially Mr. Denning for anyone who is looking to purchase a new phone.”
“Got our taxes done here and they fixed many mistakes that my last CPA made. Got a lot more money back this year because of them. Great friendly people and willing to work with you.”
“Great service ! I was having trouble setting up my T-Mobile account online and India, the store manager, helped me get it going. Exactly what I needed. Quick resolution, very professional, and friendly. A+++ service, would do business here again.”
“Great customer service! I consider myself pretty tech savvy but a recent update put some garbage on my lock screen I could not figure out how to remove. I came in today and looking for help with this issue and Rebekah was amazing. It took about 20 minutes to figure out and I appreciate her persistence. Thank you!”
“Great customer service from the on site team here.
I have stood by verizon and share my experiences positively. I do not understand why a 10+ year loyal customer has to pay more per month than a customer joining on their first day. What is your process for rewarding loyalty?”
“Stopped by on a whim to inquire about utilizing my 360 protection plan to fix my broken phone.
I was guided through the process by Andrew who answered all my questions and made the whole thing painless and quick. Thank you sir!
Highly recommend this location. I observed all the staff interacting with customers in a kind and calm manner.
Will be returning to this location for all my T-Mobile needs.
Again, thanks Andrew. You da man.”
“I came in and had a wonderful experience! John was able to help me today with everything I needed and gave me beneficial information about the services they provide.”
“Went in to get the new Google 10, staff was very friendly, very helpful, very informative of the devices, great basic conversation while we waited. Very good place to deal with, at least the people that I encountered”
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“Spoke with Arin and she was rude enough to make me want to leave store. But I got a professional, Jordan and all my concerns were addressed in a caring manner. Keep him”