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“Jordan, from Verizon in Cumberland RI,was very helpful setting up a new phone for me.
he answered questions that I had about the features of the new phone..and took care of the transfer of the contents from my old phone.”
“Nate was a wonderful help to set up my new phone. Definitely deserves recognition.
I’m a regional manager for multiple stores and he blew it out of the water.”
“My phone screen protector had cracked in two areas when I accidentally dropped it . The service I received today was great . The technician was friendly and very experienced in handling my phone and the application was seamless and perfect”
“Ask for Mario- my guy knows his tech.
I was having issues with the data usage on my phone not connecting with my apps. My iMessages & FaceTime weren’t recognizing my phone number. Mario was able to identify an issue with my SIM card, was able to navigate AT&T processes to fix the issue within my family plan, and then helped with an upgrade. Not only did he identify the root cause of my problem quickly & efficiently, he also offered really great advice and opinions on phone upgrades and streamlined the process to make it the best possible experience. He hooked it up.
This was hands down the best experience I’ve ever had going in to a phone store with any kind of issue. Both Mario & his other coworker were incredibly friendly, understanding, & helpful. Even if this location is a bit further away than others close to you, it is 100% worth the trip for the level of service you’ll receive.
10/10”
“Stopped in today because I heard rumors about the elusive Labubus being sold here. Selection was great, and as much as I would love to gatekeep them for their amazing selection the guy working there today was so friendly and helpful that I had to share! He was assisting another family when I came in but still greeted me warmly and offered me help after they left. 100% authentic Labubus, definitely check it out!!”
“Steve was the bomb. After my wife had the black screen of death and she got a new phone from Verizon insurance, and after the person transferring the data didn't do it correctly, we went to this store, which was the only one that was open!! Luckily Steve was there and transferred all my wife's data and all of her info back on her new phone within 30 minutes. Thanks again Steve!!”
9:30AM - 7:30PM
379 Atwells Ave, Providence
Mobile Phones
“Fix hub is the place you want to go to get your communication fix. They help me fix my screen in record time. Ken was very helpful and friendly. Thank you for the quick service this is where I’ll be coming from now on.”
“What an incredible experience I had this last weekend at this store! Vidal was amazing, patient, kind and informative. He really knows customer service through and through!! In a world where soft skills like that are so hard to come by, Vidal is a shining star and an exemplary store manager. Thank you, Vidal!”
10AM - 5PM
375 Putnam Pike Unit 22, Smithfield
Mobile Phones
“Visited Cellular Mobile Service today on Putnam Pike.
I was locked out of my phone and in a panic...I'm at that age where technology and I are often arch enemies! To the point, as soon as I walked in the store I was met with a friendly smile and a demeanor that suggested my problem was going to be handled confidently.
Dave , in no time, identified the issue and fixed it. Dave is a very knowledgeable and trained technician and I was fortunate to have benefitted from his professionalism. His fellow.associate Jay was equally courteous. Who ever the owner is at Cellular Mobile ( Putnam Pike location) is, i truly hope he appreciates the valuable assets he has in these two gentlemen. Because of this seemingly small exchange, my husband and I are spreading the word to anyone who has need of phone service whether it be repair, phone sales, phone service plans they are your " go to".
Looking forward to doing more business ...Dave took away my anxiety about dealing with cell phone matters and replaced it with trust in great service. Go there before anywhere else. Should be a choice for more than 5 stars!!!”
“Quick fast service if you cannot get a phone through a traditional phone service this is the place for you my son got a phone we were in and out within 30 minutes very very busy so do plan your visit as it could take up to an hour all you need is a bank card to receive a phone on credit with a 50-$120 deposit”
“Went there the other day to transfer a phone/number to my already existing account. Jerremy was so patient and kind in the process as there was alot of information I didn't have. He went above and beyond to help us figure out password and account information. I will always go back to this branch for help and sales.”
“Ron and David were both very friendly and knowledgeable. While waiting for my new phone to be set up, we all had conversation with other customers in the store that was insightful and refreshing. They both maintained a professional attitude and it was a very pleasant experience. Best customer service I've ever received at any establishment. They represented AT&T and themselves with great light. Kudos to Ron and David for holding down the mineral spring ave store!”
“Went here expecting to have to buy a new phone because mine wasn't charging. Instead of doing what any store would have done and sold me a phone I didn't need, the owner took the time to clean my charger port out. Now my phone works like new. I will definitely be coming here when its time for an upgrade. 10/10 customer service!!”
“Great people who are very knowledgeable and honest. Customer service still exists here and I am grateful for the support. They were patient and made sure I left with next steps to resolve my issue. Highly recommend over other local stores! Thanks Lincoln !”
“My husband and I recently upgraded our phones at the Smithfield Crossing location. Usually a complicated ordeal but the Manager Danny was excellent, made the experience easy and as quick as possible. Another employee Jay was also very helpful. On a follow up quick visit Precious was helpful too. Obviously good management is why the store has greatly improved. Danny was pleasant, accommodating and friendly, we spoke to him about his photography talent. The prices on screen protectors, covers and chargers were overpriced.”
“I'm grateful this place was open and the person working there had a nice conversation introduced myself he introduced his self and he paid my bill no problem I'll always go back to this one now I know where it is”
“I recently purchased a new Samsung I 24 cell phone at the Franklin store. Kelsey Kaye was so helpful in helping select a phone best suiting my needs. She answered all my questions, quickly set up the new phone & walked me through how to use the newest features. I highly recommend the Franklin store & ask for Kelsey.”
“This is a nice little storr in the heart of Woonsocket RI the woman was very nice and she was quick with putting on my new screen protector would definitely come again”
“Two time customer.My phone decided to stop receiving WiFi this morning.I knew exactly who I was going to trust to do a professional job helping me out. I will never go to a big business Kiosk again, after receiving his fantastic small business customer attention my two previous visits. They have a customer for life!”
“I really usually hate coming to this location the people that are usually there just make you not want to be there && only go when I’m tired to don’t feel like traveling further and it’s close by ..but I went there wed night . When Ashley was working . I had to switch my daughters line to another phone after she broke hers. There was only one person when I got there && within minutes the store filled with 5 more & Ashley was the only one there and it was about an hour to til closing . She was so friendly and helpful to every single customer . She really went above and beyond and made my whole experience great , since I wasn’t happy mt daughter broke her phone to begin with . Thanks again Ashley. Would come here if there were more friendly staff like her.”
“This man was beyond helpful!! I had a huge problem because of Metro on Atwood and he saved me! I am beyond grateful! He even gave my granddaughter a little birthday present! Awesome guy. I'll never go to a different Metro again!!!”
“Lowest prices around great service incredible cellphone inventory at great prices also very competitive repair prices had my iPhone 12 Pro Max fixes took them only 15 minutes definitely worth 5 stars”
“You have to be careful what days you go in here. Like most Walmart's you're going to find all the people crowding rushing in to grab up any deals. I've often seen some filling carriages with sneakers. So many that 'I' assumed they were going to be sold on eBay to make a profit. I love it. But not the crowds.”
9:30AM - 6:30PM
1052 Charles St, North Providence
Mobile Phones
“There are nice selections of phone products; their services are great when it comes to phone, tablets, and computer repair; and there is tax assessment service provided also.”
“Great experience dealing with the New Manager Rosie! She is the best! Was clear with my promotions and helped me get my daughters some new tablets! Definitely my go to place when I’m in Providence”
“Greeted cordially and welcomed. I returned the equipment quickly. They even held the door open for me on the way out. Many people rate the cable industry poorly on customer service. I did not see any evidence of that on my visit.”
“The Providence Mall T-Mobile store manager, Barbara and the store staff are the most respectful people that you could find in the T-Mobile stores around Rhode Island. I bought a phone from a store on bald Hill in Warwick and I wanted to return it back, but the Rep in the store did not want to help me he just didn’t care. I called costumer care and They lead me to the store in Providence Place Mall. These guys are amazing. You can trust them and you can definitely come here to buy from them rather than going to stores that will not help you when running into a problem in the future. This is the place where you Mobile phone problems will be all solved. Barbara the store Manager is five stars she is absolutely amazing, thank you Barbara for your help.”
“I would like to say that I received the best service at Metro downtown Providence from Jamyah and Manny. I was in a state of panic because my phone was not operating properly and I must say that they both went above and beyond the call of duty to make sure that as a loyal customer that I was happy. They even gave me a bottle of water to help calm me down and I will always be grateful for the service of both Jamyah and Manny. They are very valuable employees to go that far to make a customer happy.”
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“Many thanks and recognition to Trinity at this location! Due to NUMEROUS internal Verizon errors I had to make SIX trips to this store!
On each occasion I was fortunate to deal with Trinity who took the time and interest to facilitate the many things necessary to undo the Verizon errors. She’s a gem.”