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“Had to have main screens on both a iPhone and an iPad Air, devices ready on time and have been working flawlessly since. Wife is happy and saved a lot versus buying replacement devices”
“Went inside not even take 5min talk to the gentleman at the front desk, exchanged information totototo. Approved $1 down for finance. I recommend this place for everyone”
“Had the best experience at this Verizon retailer. These things can be a hassle, but our sales associate, Nolan, took really good care of us. We had a somewhat complex transaction - moving 2 lines off of one account to a new account, moving one line to a different phone, and purchasing a new phone. It took a while, but that was to be expected. Overall, very happy with the friendly, competent service we received from Nolan at this store!”
“We had a very hard task to do and getting my aunt a new phone and the AT&T rep at the Redmond, WA store was fantastic. Shout out to AJ for his patience and determination getting us set up. Thank you so much”
“Malcolm was an amazing help. Extremely polite every time we were in the store and exceptionally knowledgeable as well as helpful. I had a very tedious on going interaction with att trying to upgrade a phone these last two days and not only did Malcolm jump right up as soon as he saw us walk in he also remembered us in what felt like warm regards from the day before and was able to swiftly help us finalize the upgrading process. He also had a vast amount of knowledge about how the interworkings of the company operates and was able to offer me a multitude of options to meet my needs. 10/10 probably one of the overall best experiences I have had in an att store.”
“Very patient and helpful even though i clearly come in closed to the close time. Really appreciate the transparency in the solution and information, will def revisit.”
“Thank you so much for great highers. Corey gave us exceptional service. We will be coming back to bundle services. He was great!!! So thankful for his expertise. Joanne Stewart”
“I tried ordering a phone online. After too many failed attempts with stock, availability, and page refreshing on its own. I called Kirkland location and made an appointment with Stevie. Went in 45 minutes later. He helped me right away, had me set up with a phone in minutes. He then proceeded to sync all my phone information to the new phone, put on a screen protector, and found me a sale $10 phone case all in one short visit. He was refreshing to chat with and very personable. Absolutely recommend going to see Stevie if you go in store. The other folks were very friendly as well. Would recommend if your impatient person, make an appointment, since that location is so central, don't be upset that you didn't preplan. Also, if you do plan to purchase, call in advance to make sure they have the product as I did before I made the trek.”
“This is a five star review for Cory, although I don’t know if this is the correct spelling. From the moment I walked in the door he made a great connection, was with me the whole way through using a warranty, replace my lost phone, and also had excellent technical support skills. He remembered and greeted me when I came in the next day, and I was very disappointed to find out he wasn’t there the third day. Thanks again, my phone is finally set up after I was referred back to Apple today…”
“Spencer was the most competent, real, and kindest representative we have EVER dealt with at a Verizon store, and we've unfortunately dealt with quite a few. Spencer rocks!”
“The team at Alderwood Mall is awesome! We purchased a new phone and older phone was so old that moving data was a real challenge. They worked with us through all the issues and were able to get the new phone set up to seamlessly replace the old one. Great staff and support all around!”
“Sapphire was great!! She was bubbly, energetic and made sure my concerns were addressed and looked into while I transferred over from T-Mobile. I’ll definitely stay with AT&T for a while since I enjoy the coverage, and the home internet they provide!!! 35 a month for internet since my address qualified?! I’m sold on that!! Got tired of paying for Xfinity and comcast.”
“I went to the Redmond Ridge Verizon Victra to replace my old failing SE phone. Am a low tech person, and Colin who worked there today was knowledgeable about all the products, thorough, efficient, a great teacher, and very patient. He transferred all the data from my old phone to the new which for me was a huge thing, something that would have been hard for me to do independently.
He made sure I understood the basics of my new phone before I left, with an invitation to return if I had issues I couldn't resolve at home.
Another customer service aspect that Colin excels out is coordination of customer needs. It was pretty busy when I was there, and he was clear about how long a service would take, when customers could return (if other than a quick question) if they didn't want to wait--he's very respectful of people's time. He's excellent at multi tasking.
Colin offered wonderful customer service and I will return to this store because of him.”
“I was struggling with my email for a long time with my email. Then I came in the Bellevue square att and Gabriel took one minute of his time to fix the problem. Wow,I should have came here earlier.”
“G was absolutely amazing honest and true. Not your regular sales person. Instead of selling me on some bs she sold me on her self. Was happy to do business with att. Take notes Xfinity. She went above and beyond. Go girl”
“The after sale service is amazing
He knows what he is doing and boom boom boom, everything is done and got me a rental too?? So thankful. Hopefully I can get my luggage back soon.”
“This place has all the stuff for most Seattle sports teams and my kids love it. The staff there is cool and not only know their sports stuff but the store inside and out. Made it really easy to find and get the correct Metcalf jerseys for my two boys. I've also returned a couple things and it's super easy. Highly recommend.”
“Rafael is awesome (!)
The other employee called me "my man" and I told him it's offensive but he has never apologized
I was about to give this store a bad rating until I met Rafael...I'm being very honest
There's a bit more I can say about the other employee if the owner wants to know more”
“Henry Hernandez helped me find a battery pack that I needed so badly that day.He even went above and beyond and offered to charge my phone and the battery pack for a few minutes so I can use my phone to do some contactless transactions while shopping. Such a lifesaver and wonderful customer service!”
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“Tyler that works at this store is the best! We went in to get new phones and he was extremely helpful. He walked us through all the options (without being pushy), answered many questions and helped us get our new phones set up. He was kind and patient and clearly really knows what he’s doing. Overall it was a great experience for getting a new phone which can be a stressful process. Definitely recommend this store and Tyler!”