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“My family and I switched from Verizon to US Cellular. The patience, service, and great attitude from Adrian was a refreshing experience. Adrian was proactive and helped us get setup right away while waiting for the current customer to get his phone figured out. He walked us through the signing process and made us feel comfortable and confident about our service plan. I wanted to tip Adrian, but he wouldn’t accept it. If I’m unable to tip, I’d like to encourage his manager to give him a nice raise.
Thanks for your GREAT service Adrian.”
“Diego was really looking at what was best for me and patiently explained everything along the way. He pointed out the best ways to take of advantage of what Verizon had to offer. His expertise with tecnical knowledge went far beyond just sales. With that he showed me so much more that my ner Samsung Galaxy 26 could do. Verizon is fortunate to have him!”
“I think I've been using Supranet for close to two decades, now. Possibly longer. Supranet powers the DorkTower.com website, and takes care of all of my business needs. The folks there are great to work with, so I also use them for my family's personal account. Wonderful people, knowledgable and friendly. Excellent response times those few times I've needed help. Also: community-minded. Supranet is a very strong supporter of local arts groups, as well as other charities. Could not recommend more highly.”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“My service rep((Kevin) was extremely helpful! I’m elderly and he took enough time to explain everything so clearly. Best customer service I’ve had in a long time.”
“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”
“Over all environment was great. I was helped by a smooth Wayne guy named Brandon. I was not to excited about making the move to Samsung. I thought it be difficult but Brandon made it so easy for me to understand. He gave awesome service. I’ll be sure to be there again as long as associates like Brandon are there.”
“Had an awesome experience at this store! The staff were super friendly and really helpful. They made everything easy to understand and took the time to make sure I got what I needed. You can tell they actually care about helping people. Definitely recommend stopping by if you need anything! The whole team are such good vibes”
“FORMER US CELLULAR CUSTOMER
When I walked in to Verizon, I was greeted right away with Michelle, she was determined to get my phone activated, we ran into a few road bumps so Misha also jumped in determined. They explained my options and what discounts I could have in the future. They were very patient and understand of my situation. Mind you i have been on customer service through teen mobile all week, 3 tickets, been to the store 5 timesand have not received a solution. After road block and horrible customers service I decided to switch. Network works great and resolved my issue. I am a satisfied new Verizon customer. ( might be a little more expensive but the accommodation and customer service is worth it in my opinion)”
“Max is always incredibly helpful! I need to get my phone screen fixed a lot and every time he’s there with a smile on his face and ready to help! :) Could not recommend more!”
“When I moved into my new apartment the internet was consistently running at 11Mbps even though I was paying for 250. I reached out and they had come to fix the wiring the next day! Great customer service!”
“While the check-in process could be a little more clear at the entrance, I was in/ out of the store in about 30 minutes or so. The wait time was completely reasonable as there were three agents working. At first, I was a little hesitant to sign up for the streaming service that brought me in ,but Kevin remained patient, answered all my questions, and in the end put on a nice presentation. I’d go back and see him again for the mobile service which he was not at all pushy about upselling! Well done! It’s really simple, don’t be a goober and these folks will be nice to you back. It’s very possible that this store is busy on the weekends so plan ahead.”
“All internet companies are a pain. But every technician I met associated with TDS was super helpful and always gave me tidbits on ways to improve Internet coverage in my home without selling me TDS products. Company probably hates that, but I as the consumer appreciated it. All of the other providers leave wires exposed on the exterior of the house and install their box as quick and easy as possible. TDS has all of their wires in metal conduit and they caulked any holes they drilled into the house. Standard you would think, but not something Spectrum did when they installed Internet to my house! If you have to deal with a provider, you might as well deal with TDS”
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“We went in the U.S. cellular store the other day and had a great experience. Alex took care of us and he is one of the nicest guys you will ever meet. He is very kind, knowledgeable, professional and his patience is outstanding. We really appreciate his help!”