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“The service was excellent! I came in to get a new screen protector, but the store no longer carried one for my model. The consultant, Edwin, instead offered a treatment called Liquid Glass to protect my screen. It worked well and Edwin was super personable and great to work with!”
“I recently purchased a new cell phone for the first time in several years. The experience far exceeded my expectations. There was no wait time, the rep at the store was really attentive and helped me find a good deal for the product I was looking for and made me aware of some great promotions. The transaction was smooth and relatively quick. It was a great experience!”
“Sean was delightful to deal with. He spoke in words I could understand and had patience to deal with a “non-techie”. I will go back to him whenever I need a new device or translation of my plan!”
“I have been a SupraNet client for more than 20 years. In that time I have ALWAYS been welcomed with unusual courtesy and genuine helpfulness when I call their office. If / When I encounter some matter that prompts me to call Technical Support to straighten me out, I am greeted -- by my name -- by a friendly technician who is never "done" until I've confirmed that I understand whatever the cause of problem was and am back in my own comfort zone. SupraNet is consistently remarkable!”
“I worked with Justin S and had a great experience! He got me switched to a new phone quick, even let me see his personal phone to try out the camera before making a decision (unless that’s discouraged by the business, then he definitely didn’t do that) had honest opinions on the devices, was very transparent about billing, and was super friendly the whole time. Highly recommend this store ??”
“Zach was very helpful and knowledgeable throughout the entire process of diagnosing the issue with my 5 year old phone (it no longer supported 4G/5G). At the time, Samsung was just about to begin the Pre-ordering phase of their new s24, so because of the odd situation, he even offered me a loaner phone for a few weeks while I decided what to do. Thanks to his assistance and patience, I was very happy with my decision to get the new s24 during their Pre-order phase, rather than purchase an older phone or buy a loaner phone for a few weeks elsewhere. Thank you greatly, Zach!”
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
“This isn’t really a review for TMobile, but a review for this store’s manager Austin (I believe he’s the manager, either way he was working alone the night we went in, so if he’s not the manager TMobile should promote him due to his superior customer service).I’m not sure anyone cares about the details, so let me just say that he went above and beyond to track down a receipt that showed we were owed a particular service, and this was not as easy of a task as it might sound here. Without his diligence and commitment to taking care of us, we would have been either left out of luck, or left paying for something we shouldn’t have. Having had enough experiences with other retailers, we are confident that the vast majority of others would not have gone to the extent he did to help us. It was the end of the night on MLK day, the store was getting ready to close and he could have just said “sorry guys I can’t help you”, but instead he showed us what Quality Customer Service looks like. We will be back and we encourage others to go to this Tmobile as well.”
“When I moved into my new apartment the internet was consistently running at 11Mbps even though I was paying for 250. I reached out and they had come to fix the wiring the next day! Great customer service!”
“Many things needed changing and I had many questions. Speaking with Brad I received simple and straightforward answers to all my questions, and honest and cost effective ways to do everything I needed to do. Very pleased and relieved to be back on track and back on my phone”
“Victor was absolutely amazing even after switching over from us cellular I called him and he was incredible. Would highly recommend going here. Great service and very helpful for people who don’t understand all the cell phone technology. Thanks again Victor!!”
“Unfortunately, by saying that THIS location is by far and above the best brick & mortar, the T-Mobile location isn't truly saying very much. Why, because EVERY SINGLE other T-Mobile store that I have been to in the past couple of years in the Madison, WI area and Champaign, IL area (7 stores in all) has either flat out LIED & misled my family or myself, that I had sworn to never enter another one ever again! I believe the gentleman that assisted me was Charles... a really knowledgeable T-Mobile agent/employee (his co-worker was helpful as well) totally blew me away by having actually educated himself on the many different products that T-Mobile carries.I'm so used to the people in these stores, from my past experiences, they have only known about iPhone products. Not one person I've asked for assistance with what they conned my elderly mother into picking that piece of garbage Pixel 6 phone had the slightest bit of knowledge on the issues that she has been enduring! No one knows anything about it... I even tried several Best Buy locations looking for assistance for her and that idiotic phone. I initially thought that it could be similar to my Galaxy... but no, it's not similar at all.Thank you, Charles!!! Keep up the great job!!! As well as your buddy, sorry I didn't catch his name... he does have a well trimmed beard. That's all I recall about him, though... he warned me about trying to use a charging base that I was thinking of getting from Amazon that could potentially cause my phone to be damaged at the least, or very possibly permanently damaged my battery or blown it up by trying to charge it too fast! Thanks!!Later, guys!”
“Great experience at the Hilldale Mall Madison, WI store. Joseph was terrific! He is knowledgeable, explains offers and technical info well. Joseph answered all my questions and was professional and patient. If you are anywhere in the Madison area go to this Spectrum Store!”
“I used TDS for 2 years without any major issues with my internet connection. When I moved I contacted them to disconnect my service, and despite being told it had been disconnected, I was still billed for 2 more months even though I had already sent the equipment back. TDS's customer service phone line is a nightmare, you will spend hours on hold and things will still be messed up. After leaving a review on here stating my discontent with the situation, I was contacted again by a representative of TDS, who was able to give me some actual answers as to how my billing had been messed up, and they credited back the money I had paid for the time I did not have service. I appreciate them reaching out and making things right, and hope they find some way to improve their customer service line so they don't keep driving away customers.”
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“Alex at the Waunakee store was awesome. He stayed late, made several calls to his customer service line, and made every attempt to solve my problem. Awesome customer service.”