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“I just received the best service ever. The representative helped me through a difficult return that I would have never been able to do. Thank you very much to the staff member at the UPS store in Middleton, WI.”
“I needed to ship 33 pieces of priceless hand painted china I inherited from my Swiss grandparents. Truly a family heirloom!
Anna, the manager, did an excellent job of packing. There was bubble wrap between the two boxes. Each piece was wrapped first in small bubble wrap, then medium, then large.
Everything arrived in pristine condition.
Pack and Ship is a great service.”
“Keem provided me with exceptional service even with my large shipping request. He made the the process very smooth and quick. Best shipping experience I've ever had.”
“I had an amazing experience at this FedEx location thanks to the manager, Jermaine. I came in needing to ship an item but didn’t have a box, and none of the available boxes seemed to fit. Instead of giving up, Jermaine took the time to think through the problem and used his creativity and critical thinking to find a solution. He was able to make a box work perfectly for my item.
On top of that, he was incredibly kind, patient, and professional throughout the entire process. It’s rare to come across someone who genuinely goes above and beyond to help a customer. Jermaine made what could have been a stressful situation quick and easy. FedEx is lucky to have someone like him on their team. Thank you again, Jermaine!”
“Shannon and Mark were so helpful, enthusiastic and dedicated! They both went above and beyond for my son to ensure his student visa and passport came just in the nick of time so he could make his flight.”
“I frequently go to this UPS Store, but I wanted to take a minute to recognize the staff today. When I was in the parking lot, my car suddenly wouldn’t start and I started to panic because my phone was at 5% and I wasn’t sure what to do. I went inside to ask if I could borrow a charger, and the two employees working around 1 PM were incredibly kind. The girl working immediately let me plug in my phone, gave me tissues, and brought me a chair while I tried to calm down and figure things out. She was so sweet and reassuring when I was clearly stressed. Then the guy working actually came outside and helped jump my car so I could get home. Both of them went out of their way to help me when they absolutely didn’t have to. Their kindness really meant a lot in a stressful moment and completely turned my day around. I really hope the owners know how wonderful these two employees are. Thank you both again for being so kind and helpful.”
Open 24 hours
3710 E Washington Ave, Madison
Shipping Centers
“(Translated by Google) My name is Javier and I work here. Good effort so that the mail arrives on time to each person. Good management and good supervisors. The truth Great Family ?(Original)Mi nombre es Javier y trabajo aquí. Buen empeño para que el correo llegue a tiempo a cada persona. Buena administración y buenos supervisores. La verdad Gran Familia ?”
“Very pleasant staff and so helpful.
Only bad thing is their door doesn’t have an opener, to help enter the building.
I had a massive box and luckily some pastor bye ‘s me!”
“Walked in, handed a person my package, walked out. It was that easy! Definitely recommend if you have the shipping label on your package and it's ready to go.”
“It’s all about people and fedex did really well to hire such professionals who have problem solving attitude. God bless you Cassidy.
That’s the little I could do to support a professional like her.”
“They have been always so helpful and try save me money. Staff do their best and I’m very appreciative of their kindness.
I love going to this fedex
They don’t over price or over sell
I appreciate them”
“They did great there. I had to drop off a package that had to get shipped right away and they were really fast at getting everything completed for me. Also I have some physical disabilities and they had parking right up front, they are extremely great accessibility to get in, and friendly staff who will help if needed. Another plus is that they stay open and ship out packages until 8:00pm.”
“I ordered 4 tires from Tire Rack. Two of them were delivered to my installer. The other two showed as in the warehouse in Madison, but nobody could find them. I worked with Kelly in the office, and then Chris. They searched for the tires and found them loose in the warehouse. It is huge, so that was a lot of work to do for one customer. It is also the busiest time of year for them.
I was able to pick them up directly inside the warehouse and take them to my installer. While nobody knows what happened to the tires other than the label came off at some point, I am just glad to not have waited longer. We have a trip to MN coming up for the holidays, and I needed these installed on my new car asap. Thanks Kelly and Chris!”
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“The amazing quality service and product are we get for the staff! Emily is amazing! Her printing work is impecable! Always thinking about our needs!
Hannah is always so willing to serve and help us with all our shipping needs! So pleasant to work with the staff at UPS in Waunakee!”