“Keem was extremely helpful with me today. He went above and beyond and did everything in his power to do what could be done. The efforts were greatly appreciated !”
“I received many updates regarding what to expect with the delivery and what time to expect the delivery. The truck arrived within the delivery window, and I was notified with a phone call that they would be arriving in thirty minutes. The men who delivered my Peloton Tread were very professional, knowledgeable and speedy. Great delivery experience!”
“Customer service was outstanding! Daniel was the gentleman who helped me he was very helpful, respectful, and kind. The environment was also clean and neat, which made the experience even better. Highly recommend!”
“Nina assisted me and she was great in helping me find the best shipping option for my package. She was personable and friendly and help ease my experience! Really great addition to the team!”
“I frequently go to this UPS Store, but I wanted to take a minute to recognize the staff today. When I was in the parking lot, my car suddenly wouldn’t start and I started to panic because my phone was at 5% and I wasn’t sure what to do. I went inside to ask if I could borrow a charger, and the two employees working around 1 PM were incredibly kind. The girl working immediately let me plug in my phone, gave me tissues, and brought me a chair while I tried to calm down and figure things out. She was so sweet and reassuring when I was clearly stressed. Then the guy working actually came outside and helped jump my car so I could get home. Both of them went out of their way to help me when they absolutely didn’t have to. Their kindness really meant a lot in a stressful moment and completely turned my day around. I really hope the owners know how wonderful these two employees are. Thank you both again for being so kind and helpful.”
8:30AM - 7PM
6666 Odana Rd, Madison
Shipping Centers
“I will be coming to this store from now on. Customer service was very helpful and polite. Stress free and got the job done quick and easy for my package. Shout out to Mark for helping me and going above and beyond. If you’re in Madison, this should be the only UPS store you go to 10/10”
Open 24 hours
3710 E Washington Ave, Madison
Shipping Centers
“(Translated by Google) My name is Javier and I work here. Good effort so that the mail arrives on time to each person. Good management and good supervisors. The truth Great Family ?(Original)Mi nombre es Javier y trabajo aquí. Buen empeño para que el correo llegue a tiempo a cada persona. Buena administración y buenos supervisores. La verdad Gran Familia ?”
“Phebe was so nice! She helped me with a very complicated printing order the other day and was so patient and helpful the whole time!! I will definitely be returning for more print orders :) thank you so much phebe!!!”
“Silver was amazing— he went above and beyond to provide me with excellent service and assistance to ship my bike back home. He listened to my concerns about cost and it was a great value. Thank you!”
“My delivery driver Tequilla is amazing. She is thoughtful and efficient. She goes above and beyond to deliver packages safely. And did I mention friendly? She yes she is. I live on the East side of Madison and had the best service. Thank you!”
“I work there They're the greatest place Ever Can get overwhelming and Stressful at times But as long as you keep your head held high And think of something that will keep you motivated keep doing your work Be considerate of others ask for help when you need it all the staff there at fedex are great great place”
“I needed to ship 33 pieces of priceless hand painted china I inherited from my Swiss grandparents. Truly a family heirloom!
Anna, the manager, did an excellent job of packing. There was bubble wrap between the two boxes. Each piece was wrapped first in small bubble wrap, then medium, then large.
Everything arrived in pristine condition.
Pack and Ship is a great service.”